Communication issues with ISY

[Grayson]

Hi,

 

I have started to experience communication issue with my ISY/994i. This started as I added more devices to my system. I have been getting several errors when I try and launch the ISY admin program from http://isy.universal-devices.com/99i/

 

They are:

 

- Socket Open Failed java.net socket timeout exception

- XMLParse error http://192.168.1.115/

 

I also get errors when I try to run the ISY Administrative Console program. The error is

 

CouldNotLoadArgumentException[ Could not load file/URL specified: C:\Users\jciaramella\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\39\448168a7-74f216ab]

at com.sun.javaws.Main.launchApp(Unknown Source)

at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

at com.sun.javaws.Main.access$000(Unknown Source)

at com.sun.javaws.Main$1.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

 

This is becoming increasingly frustrating as I want to add more devices and update programs.

 

Any ideas or insight in what I can do to fix this???

 

Thanks,

 

John

[Michel Kohanim]

Hi John,

 

Please contact our support and request for a remote session to be scheduled.

 

Personally, I think the problem seems very much related to firewall software.

 

With kind regards,

Michel

[Grayson]

Thanks Michel. I will check my firewall settings and if I still have issues I will contact support.

[Grayson]

I turned the firewall off and I am still getting the errors. Any other suggestions before I call support?

 

Thanks,

 

John

[Michel Kohanim]

Hi John, thank you.

 

Please contact our support to schedule a remote session.

 

With kind regards,

Michel