GQuack Posted January 9, 2014 Share Posted January 9, 2014 Greetings - my new 2413S arrived today and I tried to get my ISY -994i up and running. Figured out to ignore the quick start guide that came with the PLM and used the instructions on the Wiki page. I have the PLM plugged into the wall, an Ethernet cable connected from the interface port on the PLM to Port A on the ISY. I have an Ethernet cable connected from the network port on the ISY to my router. Blue power light on the ISY is on. Network connection LEDs on the ISY are showing green and flashing. Firewall set up for full trust on the ISY. Logged into the ISY with admin / admin and getting a message "Your system is in Safe Mode. This is normally caused when the system cannot communicate with the PLM. Please check the connections/wiring to the PLM and then reboot your system. If the problem persists, it all likelihood, the PLM is defective." I've rebooted the system, no difference. I've read through the various posts on communication issues and the Wiki guides; what steps do I take to troubleshoot further? Link to comment Share on other sites More sharing options...
LeeG Posted January 9, 2014 Share Posted January 9, 2014 The ISY is powered from an external source. Make sure the PLM is connected to the ISY and plugged in before powering the ISY. Link to comment Share on other sites More sharing options...
GQuack Posted January 9, 2014 Author Share Posted January 9, 2014 That did it, thank you. Link to comment Share on other sites More sharing options...
toflaherty Posted January 9, 2014 Share Posted January 9, 2014 This happened to me a couple days ago when I moved my isy and plm from one room to another. Accidentally plugged in the isy before the plm and the two leftmost blue leds on the isy were lit up. Sent from my SGH-I317M using Tapatalk Link to comment Share on other sites More sharing options...
Michel Kohanim Posted January 10, 2014 Share Posted January 10, 2014 Hello everyone, Just to recap: at boot up, ISY looks for the PLM and retries 3 times (about 20 seconds) at which time if the PLM is not plugged in, ISY assumes there are no PLMs and goes into safe mode. With kind regards, Michel Link to comment Share on other sites More sharing options...
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