simonsez Posted March 8, 2014 Share Posted March 8, 2014 Hi, I have firmware 4.1.2 and I cannot seem to link a new INSTEON On/Off Module module I got, 2635-222. When linking, I get the error The following devices could not be added: xx.xx.xx (2635-222) On/Off Modules v.46 - Cannot add Insteon Device I've tried to do a factory reset and then try linking again. But honestly, these new modules have a bizarre procedure for factory reset and even though I've read the manual a few times and tried it I'm not sure I'm doing it right. Despite that, I still get the same error when I try to link it. The funny thing is, this is my second module of this type and the first one I did the other day worked just fine. Any help is appreciated. Simon Link to comment
Teken Posted March 9, 2014 Share Posted March 9, 2014 Hi, I have firmware 4.1.2 and I cannot seem to link a new INSTEON On/Off Module module I got, 2635-222. When linking, I get the error The following devices could not be added: xx.xx.xx (2635-222) On/Off Modules v.46 - Cannot add Insteon Device I've tried to do a factory reset and then try linking again. But honestly, these new modules have a bizarre procedure for factory reset and even though I've read the manual a few times and tried it I'm not sure I'm doing it right. Despite that, I still get the same error when I try to link it. The funny thing is, this is my second module of this type and the first one I did the other day worked just fine. Any help is appreciated. Simon Have you tried linking it both manually vs entering the Insteon ID? Try the other and report back the outcome. Also, for the sake of asking please remove the other one and place it in the same spot and see if it links. You should also confirm phase coupling using the 4 tap method. Once known that at least confirms a good network connection. If there are any filtering devices like a surge protector, UPS, computer etc please unplug them while you do this. Teken . . . Link to comment
simonsez Posted March 15, 2014 Author Share Posted March 15, 2014 Have you tried linking it both manually vs entering the Insteon ID? Try the other and report back the outcome. Also, for the sake of asking please remove the other one and place it in the same spot and see if it links. You should also confirm phase coupling using the 4 tap method. Once known that at least confirms a good network connection. If there are any filtering devices like a surge protector, UPS, computer etc please unplug them while you do this. Hey Teken, Thanks for the suggestions. I tired what you suggested and I've had no luck linking the new device. I even tried putting it near the Isy, by plugging it the same outlets the Isy PLM is connected to and had the same issue. I am quite postive my network is healthy, since I have a very large number of devices (not a single non-Insteon wall switch in my home and many many plug in modules) which are all working and my network was been setup and working for years. In addition this is my second module of this type, the first one was added with no issues only a few weeks ago. I think I've tried everything, so unless there is anything else I should try I am on cusp of just RMa'ing this module back to get another one. Simon. Link to comment
Teken Posted March 15, 2014 Share Posted March 15, 2014 Perhaps a RMA is in order as it sounds like you tried all the trouble shooting steps. Teken Encrypted By: Phoenix Security Solutions Link to comment
simonsez Posted March 15, 2014 Author Share Posted March 15, 2014 Perhaps a RMA is in order as it sounds like you tried all the trouble shooting steps. Yes I think so. I already started the RMA process to have it replaced by the place I got it from. What's interesting is I purchased two of the modules in late February before I got this one and they linked to my Isy fine on the first attempt. They've been in operation ever since, and are used on a daily basis with no issue. Considering I've tired everything possible I am fairly certain this one was just DOA. Cheers, Simon Link to comment
simonsez Posted March 15, 2014 Author Share Posted March 15, 2014 As it turns out I have exhausted the limits of my i994 and needed to install the Pro module to upgrade from 256 devices/scenes to 1024. Luckily this was a quick and easy process. Once I did that I could add the 2635-222 modules without any issue. However I can't help but think that the Isy itself should have let me know this was the case instead of giving me cryptic error messages. That would have saved some of the frustration with this and another issue I was having both related to reaching the limit of the non-Pro i994. Simon Link to comment
Michel Kohanim Posted March 16, 2014 Share Posted March 16, 2014 Hi Simon, You are absolutely correct. ISY should have let you know that you have reached the limit. On our list for more than 3 years and every time it goes back to the bottom of the list. I am so very sorry. With kind regards, Michel Link to comment
dennisric Posted April 18, 2014 Share Posted April 18, 2014 I just received my three new on/off modules 2635-222 and can not get the ISY to link to any of them. Get a fail to connect. I am using firmware 4.1.2 for some time now with no other problems. Are these supported by the ISY? They are in the device list. Anyone else having same trouble linking these to the ISY? ISY PRO model Link to comment
LeeG Posted April 18, 2014 Share Posted April 18, 2014 They are supported by 4.1.2. Plug one into the same circuit as the PLM and repeat the device add. Link to comment
dennisric Posted April 18, 2014 Share Posted April 18, 2014 I tried that several times and no go. Link to comment
LeeG Posted April 18, 2014 Share Posted April 18, 2014 Run Tools | Diagnostics | Event Viewer at LEVEL 3. With the On/Off Module powered from the same outlet as the PLM run a New INSTEON Device and post the event log. Link to comment
dennisric Posted April 18, 2014 Share Posted April 18, 2014 Thu 04/17/2014 10:25:06 PM : [27 d6 61 ] Added to list of devices to link to ISY Thu 04/17/2014 10:25:06 PM : [iNST-TX-I1 ] 02 62 27 D6 61 0F 0D 00 Thu 04/17/2014 10:25:06 PM : [iNST-ACK ] 02 62 27.D6.61 0F 0D 00 06 (00) Thu 04/17/2014 10:25:16 PM : [iNST-TX-I1 ] 02 62 27 D6 61 0F 0D 00 Thu 04/17/2014 10:25:16 PM : [iNST-ACK ] 02 62 27.D6.61 0F 0D 00 06 (00) Thu 04/17/2014 10:25:24 PM : [iNST-TX-I1 ] 02 62 27 D6 61 0F 0D 00 Thu 04/17/2014 10:25:24 PM : [iNST-ACK ] 02 62 27.D6.61 0F 0D 00 06 (00) Thu 04/17/2014 10:25:28 PM : [27 D6 61 0 ] Failed to add device, reason 3 Link to comment
LeeG Posted April 18, 2014 Share Posted April 18, 2014 The device is not responding to the command. The command was issued three times, the device did not respond to any of the three attempts. There are no 02 50 inbound messages. Thu 04/17/2014 10:47:22 PM : [iNST-TX-I1 ] 02 62 22 8B E0 0F 0D 00 Thu 04/17/2014 10:47:22 PM : [iNST-ACK ] 02 62 22.8B.E0 0F 0D 00 06 (00) Thu 04/17/2014 10:47:23 PM : [iNST-SRX ] 02 50 22.8B.E0 22.80.0B 2B 0D 02 (02) Thu 04/17/2014 10:47:23 PM : [std-Direct Ack] 22.8B.E0-->ISY/PLM Group=0, Max Hops=3, Hops Left=2 Try a factory reset of the device. Powered from the same outlet the device and PLM should have no problem talking to each other. Link to comment
LeeG Posted April 18, 2014 Share Posted April 18, 2014 The other thing to check is the Insteon address. Make sure the address being used matchs the label on the device. Link to comment
dennisric Posted April 18, 2014 Share Posted April 18, 2014 Thank you so much LeeG for the help. You were right about the module ID the 5 and 6 look exactly the same. Printed in bold and without a magnifying glass you can't tell the difference. My 27.D5.73 looks like 27.D6.73 the 27.D5.85 looks like 27.D6.85 and the 27.D5.61 looks like 27.D6.61. Thanks again for the help. This forum is great, always the best people around to help figure things out. Link to comment
LeeG Posted April 18, 2014 Share Posted April 18, 2014 Good find. 8's and B's are another easy combination to mistake. Link to comment
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