This is Leslie Gatchel. My husband Bob was a contributor to this website and sadly died unexpectedly on 05/03/14. I am here to ask a question in his absence. One of my main keypads of course stopped working today. It is not lit up or functioning in any way. Of course I know very little about the ISY or it's functionality at this point so I would greatly appreciate some assistance. I know it is a lot to ask but if anyone out there can help me to repair this issue I would be most appreciative. I am in the process of learning this software/ equipment and am honestly not to that point yet. Thank you.

Very sorry to hear of your loss.

 

The first thing to try would be to pull the power disconnect tab to reset it. This is a small piece of clear plastic at the bottom middle of the keypad immediately below the lowest button(s). Use a butter knife or small screw driver to pop it out. The tend to be a little tough to pull out, but it should come out 1/8 inch or so and stay out when you let go. Let it sit out for 10 seconds or so then pop it back in by just pushing on it. Don't push and hold it, just push it in and as soon as it snaps in let go. If you hold it for too long, it will do a factory reset.

 

Hopefully that is all it takes. If not, we can take you further down the road.

 

Again, sorry to hear about your husband. We will miss him around here as well.

Just to repeat Apostolakisl's words; please feel free to ask any sort of questions here. The forums are generally full of knowledgeable people that can and are willing/enjoy helping.

 

No problem is too small.

 

I am also sorry to hear of your loss.

Based on your sleuthing and hacking skills to get here and ask the question I'm guessing you'll be able to work through these minor problems just fine.

Hi Leslie,

 

I also got your email and Steve shall be contacting you shortly to help.

 

Thanks everyone!

 

With kind regards,

Michel

Thank you all for the kind words and also the assistance. Powering the switch down seems to have done the trick. I was unfamiliar as to how far to pull the tab and also wasn't 100% sure what would happen when I did. I am sure you all will be hearing from me more going forward as I am in the process of learning the system so that I can control the house and not the other way around.

be sure to check out the user manual and wiki:

 

http://www.universal-devices.com/mwiki/ ... =Main_Page

Awesome. Thanks! Now that things have settled down a bit I need to put some more effort into this.