ejh3 Posted June 19, 2014 Share Posted June 19, 2014 I recently noticed I haven't been getting my email notifications and tried to figure out the issue but was unsuccessful. I originally had a gmail smtp setup that worked for years, but just decided to stop. I pulled up the configuration tab and double checked the addresses and passwords, but when I sent a test an error box came up with "Mail server DNS error". I decided to try configuring using a Hotmail address but was faced with the same error message. Any idea on how I can remedy this? Just fyi-i am still using the 99I, I have the 994, but haven't had a chance to install it. Thanks in advance for your time. Link to comment
Michel Kohanim Posted June 20, 2014 Share Posted June 20, 2014 Hello ejh3, It seems that ISY is not able to resolve DNS names to IPs. If you have configured your ISY with a static IP address, you might want to consider reverting to DHCP. With kind regards, Michel Link to comment
ejh3 Posted June 20, 2014 Author Share Posted June 20, 2014 Thanks for the response Michael, After switching back to DHCP I get "Mail server failure" when trying to TEST and email. Any other ideas? Link to comment
larryllix Posted June 20, 2014 Share Posted June 20, 2014 Perhaps your ISP has changed their requirements affecting your setup. Rogers.com, in Canada, changed their port from 25 and every time I used it they sent me an email with some violation of security title and a link to their advertising page. duh! I read rumours they won't even pass data on port 25 to anywhere now. My new ISP demands a null password or the SMTP server just ignores the request. That one threw me for a loop in this day and age. Link to comment
Michel Kohanim Posted June 20, 2014 Share Posted June 20, 2014 Hello ejh3, Please submit a ticket (links below) and we'd be delighted to check and see what may be going on. With kind regards, Michel Link to comment
ejh3 Posted June 23, 2014 Author Share Posted June 23, 2014 Well, switched back to DHCP at Michels request and its up and working! Thanks you sir! I would like to go back to a static address, let me know if you know of a workaround. Link to comment
larryllix Posted June 23, 2014 Share Posted June 23, 2014 Well, switched back to DHCP at Michels request and its up and working! Thanks you sir! I would like to go back to a static address, let me know if you know of a workaround. I set up my router to assign a permanent IP address to my ISY and other devices in a manual assignment (DHCP) table, inside the router. That way they are all static addresses I can depend on. Your router has to know what address your ISY is otherwise it can assign the IP number to another device and you could have duplicate addresses on your LAN. Then things don't work again. Link to comment
Xathros Posted June 23, 2014 Share Posted June 23, 2014 ejh3- When setting a static address, make sure the address that you choose is outside of the router's DHCP pool. Many routers use 192.168.1.1 - 254 and have from 192.168.1.100-150 as the DHCP pool. Use an address like 192.168.1.10 for the ISY as long as that is not already assigned elsewhere. Also, you might consider setting your DNS in the ISY to 8.8.8.8 (Google's public DNS). This has proven quite reliable for me on my ISY. -Xathros Link to comment
ejh3 Posted June 29, 2014 Author Share Posted June 29, 2014 Thanks xathros! Sent from my iPad using Tapatalk Link to comment
Xathros Posted July 2, 2014 Share Posted July 2, 2014 Anytime. Happy to help. -Xathros Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.