Hi Blackbird,

 

Please go to http://isy.universal-devices.com/994i/admin.jnlpand let me know what you see. Or, if you wish, you can open a ticket.

 

With kind regards,

Michel

Hi Blackbird,

 

Please go to http://isy.universal-devices.com/994i/admin.jnlpand let me know what you see. Or, if you wish, you can open a ticket.

 

With kind regards,

Michel

I get the universal devices logo, then very briefly at the bottom windows says its running a security scan in the middle of the screen, admin console loads, asks for my login, I enter it, then for a brief second I see my ISY and then it closes.

Edited March 7, 20169 yr by Blackbird

New info!  I just tried logging into the admin console from my HTPC but I have the same problem.  I used to be able to log in before and nothings changed on that computer but now I cant.

I also tried a different Ethernet cable to the ISY and still same problem

Kaspersky was the problem Michel, you were on the right track.  I'm guessing that Kaspersky (on both my computers) updated and it didn't agree with the ISY.  So do make an exception for Java in Kaspersky?

Here's a link to instructions for Kaspersky Pure 3.0 probably similar settings.

 

 

Jon...

Here's a link to instructions for Kaspersky Pure 3.0 probably similar settings.

 

 

Jon...

That link suggests allowing Java complete access on Kaspersky.  That doesn't sound like a good idea

Hi Blackbird,

 

What you need to do is to put ISY's IP address/URL in the trusted zone in Kaspersky.

 

With kind regards,

Michel

Is the ip address found in the "about" in admin console?

Hi Blackbird,

 

Yes, it is.

 

With kind regards,

Michel

These are the instructions Kaspersky sent me on how to add your ip to the trusted sites.  It now works fine.  Thanks guys

 

 

To add a website to the Trusted URLs list:
Open Kaspersky.
Click on 'Settings'.
Click on 'Protection' on the left.
Click on 'Web Ant-Virus' on the right.
Click on 'Advanced Settings'.
Click on 'Configure trusted web pages'.
Click on the 'Add' button.
Enter the web address in the same format as shown: http://*.example.com/*
Select 'Active'.
Click on the 'Add' button.
If needed, repeat the process for additional sites.
Close the 'Trusted web pages' window.
Click the Back arrow in the upper left three times to return to the main window.
Retry the web site. If it does not work, close all open web browsers and reopen the site.
 

Hi Blackbird,

 

Thanks SO very much for the feedback. I pasted it in our Wiki:

 

http://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software#Kaspersky

 

With kind regards,

Michel