Cannot determine Insteon Engine

[captainc]

i am trying to install the insteon 2457d2 and it can't find the insteon engine

running 994ir pro 5.0.14 for ui and firmware

is it too new to install, another defective device or am i doing something wrong?  was supposed to be for christmas lights 

 

[Techman]

1 hour ago, captainc said:

i am trying to install the insteon 2457d2 and it can't find the insteon engine

running 994ir pro 5.0.14 for ui and firmware

is it too new to install, another defective device or am i doing something wrong?  was supposed to be for christmas lights 

 

1 hour ago, captainc said:

Here's a link to a video that may be helpful 

You have a communication problem between the device and your PLM.

If  you have a load plugged into the module then unplug it and try to reinstall the module. If that doesn't work then do a factory reset on the module and move it closer to the PLM and try another install.  Your problem could be due to either interference on the powerline or RF interference from something close to the module.

Make sure that your PLM is plugged directly into an outlet and not a power strip or a UPS both of which can filer out the Insteon signal.

[lilyoyo1]

Factory reset the device and try it again

[captainc]

thanks, i did try the set button while linking and sometimes it has worked for me, but not this piece

for this unit on level 3 i got -

Fri 12/28/2018 08:29:23 PM : [        Time] 20:29:24 11(0)
Fri 12/28/2018 08:29:28 PM : [47 88 cf    ] Added to list of devices to link to ISY
Fri 12/28/2018 08:29:28 PM : [INST-TX-I1  ] 02 62 47 88 CF 0F 0D 00
Fri 12/28/2018 08:29:28 PM : [INST-ACK    ] 02 62 47.88.CF 0F 0D 00 06                 (00)
Fri 12/28/2018 08:29:28 PM : [INST-SRX    ] 02 50 47.88.CF 3C.49.6D AF 0D FF           (FF)
Fri 12/28/2018 08:29:28 PM : [Std-Direct Nack] 47.88.CF-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Fri 12/28/2018 08:29:28 PM : [INST-TX-I2CS] 02 62 47 88 CF 1F 09 01 00 00 00 00 00 00 00 00 00 00 00 00 00 F6
Fri 12/28/2018 08:29:28 PM : [INST-ACK    ] 02 62 47.88.CF 1F 09 01 00 00 00 00 00 00 00 00 00 00 00 00 00 F6 06 LNK-ON (01)
Fri 12/28/2018 08:29:28 PM : [INST-SRX    ] 02 50 47.88.CF 3C.49.6D 2B 09 01    LNK-ON (01)
Fri 12/28/2018 08:29:28 PM : [Std-Direct Ack] 47.88.CF-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Fri 12/28/2018 08:29:29 PM : [LNK-BGN     ] 02 64 01 00 06 
Fri 12/28/2018 08:29:30 PM : [LNK-STAT    ] 02 53 M(01) gid=00 47.88.CF 010E 43 
Fri 12/28/2018 08:29:30 PM : [INST-TX-I1  ] 02 62 47 88 CF 0F 0D 00
Fri 12/28/2018 08:29:30 PM : [LNK-END     ] 02 65 06 
Fri 12/28/2018 08:29:30 PM : [Std MH      ] Unexpected Ack imCmd=65 cmd1= 0xCF
Fri 12/28/2018 08:29:30 PM : [INST-ACK    ] 02 62 47.88.CF 0F 0D 00 06                 (00)
Fri 12/28/2018 08:29:30 PM : [INST-SRX    ] 02 50 47.88.CF 3C.49.6D AF 0D FF           (FF)
Fri 12/28/2018 08:29:30 PM : [Std-Direct Nack] 47.88.CF-->ISY/PLM Group=0, Max Hops=3, Hops Left=3
Fri 12/28/2018 08:29:35 PM : [INST-TX-I1  ] 02 62 47 88 CF 0F 0D 00
Fri 12/28/2018 08:29:35 PM : [INST-ACK    ] 02 62 47.88.CF 0F 0D 00 06                 (00)
Fri 12/28/2018 08:29:35 PM : [INST-SRX    ] 02 50 47.88.CF 3C.49.6D AB 0D FF           (FF)
Fri 12/28/2018 08:29:35 PM : [Std-Direct Nack] 47.88.CF-->ISY/PLM Group=0, Max Hops=3, Hops Left=2
Fri 12/28/2018 08:29:35 PM : [47 88 CF 0  ] Failed to add device, reason 3
Fri 12/28/2018 08:29:35 PM : [All         ] Writing 0 bytes to devices
Fri 12/28/2018 08:29:35 PM : [All         ] Writing 0 bytes to devices
 

i don't know what the unexpected ack is, it does appear to talk to the plm - 3c.49.6d  i have tried it on different outlets and have other insteon devices working

any ideas?

[captainc]

I have had the problem many times.  What can help sometimes is to move the plm to another circuit preferably closer to the problem piece with a longer cat5 cable.

 

[JMC]

I'm trying to install a brand new 6 button Keypad Linc, Model 2334-232 Rev B.1. I have it hooked up and it controls it's load fine.

When I try to add it to the system I get the error message "The Following Devices Could Not Be Added, 56.D7.01 (the correct Id). Cannot Determine Insteon Engine.

The PLM is connected directly to the breaker for the small garage where it is located. The ISY is physically adjacent and on the same circuit but it is behind a noise filter. The new device is about 15 feet away from the PLM and is on a different circuit.

I've physically removed and re-installed the device and re-tried adding it to the system, no luck.

Ideas?

[lilyoyo1]

11 minutes ago, JMC said:

I'm trying to install a brand new 6 button Keypad Linc, Model 2334-232 Rev B.1. I have it hooked up and it controls it's load fine.

When I try to add it to the system I get the error message "The Following Devices Could Not Be Added, 56.D7.01 (the correct Id). Cannot Determine Insteon Engine.

The PLM is connected directly to the breaker for the small garage where it is located. The ISY is physically adjacent and on the same circuit but it is behind a noise filter. The new device is about 15 feet away from the PLM and is on a different circuit.

I've physically removed and re-installed the device and re-tried adding it to the system, no luck.

Ideas?

Firmware and UI

[JMC]

Both firmware and UI are 5.2

[lilyoyo1]

Factory reset the device. If you're typing in the address, make sure it's the proper address.

[JMC]

I'll factory reset the device as soon as I can get communication with it. Right now it is simply not responding.

[larryllix]

1 hour ago, JMC said:

I'll factory reset the device as soon as I can get communication with it. Right now it is simply not responding.

That is why you would factory reset it. So you can get the links installed properly without any lingering problems in the firmware or the link tables. Factory resets are done on the device itself.

Edited September 30, 2020 by larryllix

[JMC]

That comment of mine was one of the sillier things I've posted recently.

Did the factory reset, the device has been added. Now all I need to do is be able to set on level and ramp rate, and get them to take. I can set them and hit the "Write Changes" button but as soon as I turn the switch on, either from the actual switch button or from the ISY, both revert to the default (100% and 0.1 seconds).

[lilyoyo1]

1 hour ago, JMC said:

That comment of mine was one of the sillier things I've posted recently.

Did the factory reset, the device has been added. Now all I need to do is be able to set on level and ramp rate, and get them to take. I can set them and hit the "Write Changes" button but as soon as I turn the switch on, either from the actual switch button or from the ISY, both revert to the default (100% and 0.1 seconds).

Once you adjust them, it should automatically apply. You shouldn't need to hit write changes. Which isy version do you have? 

[JMC]

5.2

[JMC]

I bought 3 new keypad lincs at the same time last week. The units that arrived are model 2334-232 rev B.1 3219.On two of them the On Level is 100 percent and the ramp rate is 0.1 seconds (the default?). I can change them to the 40% and and 4.5 second ramp rate that I prefer but as soon as the switch is used, whether by pushing its own on/off buttons or doing on/off from the ISY, they promptly revert to the default. I can't even get the third one added to the system. It is wired correctly and controls its own load with no problem. Of five attempts to add it to the system, the first and third errored with "Cannot find Insteon Engine" while the second, fourth and fifth errored with "Cannot determine Insteon Device Type." Is there a possible compatibility issued here? The firmware in the ISY is v.5.2, as is the UI. The ISY itself is a ISY 994i PRO (1100), UUID:00:21:b9:00:fc:45.

[Techman]

On 9/30/2020 at 3:02 PM, JMC said:

I bought 3 new keypad lincs at the same time last week. The units that arrived are model 2334-232 rev B.1 3219.On two of them the On Level is 100 percent and the ramp rate is 0.1 seconds (the default?). I can change them to the 40% and and 4.5 second ramp rate that I prefer but as soon as the switch is used, whether by pushing its own on/off buttons or doing on/off from the ISY, they promptly revert to the default. I can't even get the third one added to the system. It is wired correctly and controls its own load with no problem. Of five attempts to add it to the system, the first and third errored with "Cannot find Insteon Engine" while the second, fourth and fifth errored with "Cannot determine Insteon Device Type." Is there a possible compatibility issued here? The firmware in the ISY is v.5.2, as is the UI. The ISY itself is a ISY 994i PRO (1100), UUID:00:21:b9:00:fc:45.

When adding a device the "Cannot determine Insteon Engine" is usually caused by either a poor communication path between the device and the PLM or you may have entered the incorrect device ID into the admin console. The "8" and "B" in the address can be difficult to correctly read as are a couple of others. 

Make sure your ISY firmware and the UI are the same version number.

Regarding the on level, do the default ramp rate and on level that you set correctly display in the admin console.

 

[JMC]

The ISY firmware and UI are both version 5.2.

The on level I set at the device does not display correctly in the admin console, however the status of the device does display correctly in the admin console.

Only the new devices I just bought have this problem. All of my older devices (30+) work fine.

[Techman]

1 hour ago, JMC said:

The ISY firmware and UI are both version 5.2.

The on level I set at the device does not display correctly in the admin console, however the status of the device does display correctly in the admin console.

Only the new devices I just bought have this problem. All of my older devices (30+) work fine.

Run a Diagnostic on the device

Right click on the device in your device tree, then click on "Show device links table". After that populates click ion "Compare" at the bottom.

If your compare shows any mismatched link tables then you should do a " Restore Device" which will rewrite the links stored in your ISY to the device.

Let me know if that resolves your issue.

Do you have a Zwave dongle installed in your ISY?  You may also want to trying rebooting the ISY

[JMC]

No Zwave. Rebooted the ISY.

Clicked on "Show device links table." Clicked on "Compare." Saw 1 instance of "Record Mismatch" for a device link that is not in my device table, 30 instances of "Missing this record" and 5 instances of "Ignore."

Did a "Restore Device" and the Record Mismatch, Missing This Record and Ignore were all gone. The only real error I noticed was 10 references to a device ID that does not exist, although it may have in the past.

I still have my original problem though, I cannot set an on level and ramp rate for the new devices from the Admin Console.

 

[Techman]

7 hours ago, JMC said:

No Zwave. Rebooted the ISY.

Clicked on "Show device links table." Clicked on "Compare." Saw 1 instance of "Record Mismatch" for a device link that is not in my device table, 30 instances of "Missing this record" and 5 instances of "Ignore."

Did a "Restore Device" and the Record Mismatch, Missing This Record and Ignore were all gone. The only real error I noticed was 10 references to a device ID that does not exist, although it may have in the past.

I still have my original problem though, I cannot set an on level and ramp rate for the new devices from the Admin Console.

 

Try removing power from both the PLM and the ISY, then after about 15 seconds power up the PLM, wait about 15 seconds then power up the ISY

If you're then still having problems with your new devices run the diagnostic procedure on each of them and if necessary do a restore device.

 

[Techman]

JMC, this may solve one of your issues  "I still have my original problem though, I cannot set an on level and ramp rate for the new devices from the Admin Console."

 Some changes to the Admin Console for 5.2.0

You now have to press the button when issuing a command for a node on the device page (rather than just change a parameter for the command to automatically be submitted)

i.e. set the ramp rate then press the ramp rate button.

 

[JMC]

Thank you very much.

[JMC]

The button press technique seems to work for everything except the backlight level.

[LMcGrath]

I have three dimmer switches that all control the same set of lights. Two of the switches still have the LEDs on and it says they are added into my ISY system, but the light does not turn on when I try to get them to work. The third one, the LEDs are off entirely and only turn on when I press the Set button. I have tried factory resetting that one multiple times and nothing has helped. I have tried re-adding that one into my ISY and nothing worked either.

Basically, is there a way to know if the switch itself is broken and I need a new one?

[Michel Kohanim]

@LMcGrath,

I responded to your ticket.

With kind regards,
Michel