Programs/sensors No Longer Working

[f.demello]

Not sure what has happened but in the last 3 months I have been getting no texts on triggers from various open/close & leak sensors.  I changed some of the batteries and upgraded to 4.5.1 but still the same (see screenshot).  Nothing has changed in my programs.  I have no idea where to even start.  Any help will be greatly appreciated

[larryllix]

Have you run test notifications to see if the messages are still being sent out, identifying whether the problem is in the programming or the email system?

[f.demello]

I am getting texts. I did notice my text group was set to regular e-mail all of a sudden (didn't set it up that way).  But just did a test of one of the open/close sensors and it did not send anything.  if you look at the screenshot I am not getting any of the daily runs I used to.  What would cause all of them to stop?  Thank you

[Techman]

Try removing power from the ISY for about 10 seconds then plug it back in.   Are you also using the 4.5.1 UI?

[larryllix]

I am getting texts. I did notice my text group was set to regular e-mail all of a sudden (didn't set it up that way).  But just did a test of one of the open/close sensors and it did not send anything.  if you look at the screenshot I am not getting any of the daily runs I used to.  What would cause all of them to stop?  Thank you

Post one of your programs that is responsible and people can take a look at the logic.

Right click on the program in the program tree and select "copy to clipboard"

[f.demello]

I am getting texts. I did notice my text group was set to regular e-mail all of a sudden (didn't set it up that way).  But just did a test of one of the open/close sensors and it did not send anything.  if you look at the screenshot I am not getting any of the daily runs I used to.  What would cause all of them to stop?  Thank you

 

Try removing power from the ISY for about 10 seconds then plug it back in.   Are you also using the 4.5.1 UI?

Will do. Updated the UI on 7/9.  ISY Firmware 4.5.1. Not sure how to double check the UI version

[f.demello]

Post one of your programs that is responsible and people can take a look at the logic.

Right click on the program in the program tree and select "copy to clipboard"

This is a simple open close program (2 parts) that worked for years:

 

Shed Timer - [iD 0014][Parent 0001]

 

If

   - No Conditions - (To add one, press 'Schedule' or 'Condition')

 

Then

        Send Notification to 'Frank' content 'Door Activation'

        Send Notification to 'Abby' content 'Door Activation'

        Wait  5 minutes 

 

Else

   - No Actions - (To add one, press 'Action')

----------------------------------------

 

Shed Trigger - [iD 0015][Parent 0001]

 

If

        Status  'Open-Close / Shed-Opened' is On

 

Then

        Run Program 'Shed Timer' (If)

 

Else

   - No Actions - (To add one, press 'Action')

 

 

Thank you

[Techman]

Will do. Updated the UI on 7/9.  ISY Firmware 4.5.1. Not sure how to double check the UI version

 

In the admin console, click on HELP | ABOUT.  That will show you the version of the ISY firmware as well as the UI.

 

If the UI in not 4.5.1 then, clear your Java cache, including applications and then download the 4.5.1 version of the Admin console from here

 http://forum.universal-devices.com/topic/19162-release-451-is-now-official/

 

 

both the firmware and UI should be the same release.  Let me know if that solved your issues.

[larryllix]

This is a simple open close program (2 parts) that worked for years:

 

Shed Timer - [iD 0014][Parent 0001]

 

If

   - No Conditions - (To add one, press 'Schedule' or 'Condition')

 

Then

        Send Notification to 'Frank' content 'Door Activation'

        Send Notification to 'Abby' content 'Door Activation'

        Wait  5 minutes 

 

Else

   - No Actions - (To add one, press 'Action')

----------------------------------------

 

 

Shed Trigger - [iD 0015][Parent 0001]

 

If

        Status  'Open-Close / Shed-Opened' is On

 

Then

        Run Program 'Shed Timer' (If)

 

Else

   - No Actions - (To add one, press 'Action')

 

 

 

Thank you

Does your "Status 'Open-Close / Shed-Opened" show 'On' in it's device status page?

[f.demello]

In the admin console, click on HELP | ABOUT.  That will show you the version of the ISY firmware as well as the UI.

 

If the UI in not 4.5.1 then, clear your Java cache, including applications and then download the 4.5.1 version of the Admin console from here

 http://forum.universal-devices.com/topic/19162-release-451-is-now-official/

 

 

both the firmware and UI should be the same release.  Let me know if that solved your issues.

Got it.  Both 4.5.1

Does your "Status 'Open-Close / Shed-Opened" show 'On' in it's device status page?

Enabled = ON

[larryllix]

Got it.  Both 4.5.1

Enabled = ON

Next try to manually initiate the same program your REST input would.

[f.demello]

Ran the If/Then statements and I received the text.  I had just changed the batteries in the sensor.  Do these sensors die?  Not that old (1-2 years). I also suspect all my leak sensors are not working as well (have 7).  Will have to test

[Techman]

Ran the If/Then statements and I received the text.  I had just changed the batteries in the sensor.  Do these sensors die?  Not that old (1-2 years). I also suspect all my leak sensors are not working as well (have 7).  Will have to test

 

The sensor sends out a heartbeat signal every 24 hours, you should have a program to monitor the sensor heartbeat. That way you'll know if the battery is low and/or if the sensor signal is being received.

 

As with any RF only device you need to have a dual band device within close proximity to receive the RF signals. An external dual band device such as a on/off module, lamplinc etc will provide better RF coverage than a device mounted inside a wall

[larryllix]

I just added an automatic reset and try again to my leak detectors low battery programs.

 

I missed a heartbeat from one Leak detector and after checking the battery to be very fresh yet, changed my programs to still notify me, but start again, with a 23 hour Wait period and then start timing again.

 

If I had a battery failure I would then get a nuisance notification every two days. Not too bad for a nuisance repeat cycle.

If you are away there is not much you can do with a low battery anyway.

[f.demello]

The sensor sends out a heartbeat signal every 24 hours, you should have a program to monitor the sensor heartbeat. That way you'll know if the battery is low and/or if the sensor signal is being received.

 

As with any RF only device you need to have a dual band device within close proximity to receive the RF signals. An external dual band device such as a on/off module, lamplinc etc will provide better RF coverage than a device mounted inside a wall

I worked perfectly for 2 years where it is currently.  My leak sensor programs do have the heartbeat program but I don't in my 2 open/close sensors (although I just changed both batteries)

[Michel Kohanim]

Hi f.demello,

 

Please checkout this article:

http://wiki.universal-devices.com/index.php?title=INSTEON_No_Status_Feedback_From_Devices

 

With kind regards,

Michel

[f.demello]

Hi f.demello,

 

Please checkout this article:

http://wiki.universal-devices.com/index.php?title=INSTEON_No_Status_Feedback_From_Devices

 

With kind regards,

Michel

I don't have that many devices.  When I run the PLM Link Table it is coming up with 0. Very frustrating

[Michel Kohanim]

Hi f.demello,

 

Did you by any chance ever do File | Delete Modem?

 

What happens when you do File | Restore Modem? Does the link count increase?

 

With kind regards,

Michel

[f.demello]

Sorry for the delay. Put all the battery devices in programming mode. Ran through Restore Modem. Count is still 0. Is the ISY dead in the water?

[paulbates]

With a link count of 0 after a restore, I would suspect its the PLM. 

• How old is the PLM, more than 2.5 years?
• Is the PLM's LED on?

 

Paul

[f.demello]

Definitely > 2.5 years

[f.demello]

PLM blue light on. Rx flashing blue  Note: I recently unplugged the PLM/ISY and plugged back in from something I saw on the internet. Still getting a 0 count.

[paulbates]

The primary diagnostic here is link count = 0, even after a restore modem/plm. I would order a new plm and follow the procedure for that:

 

http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Restore_Modem_.28PLM.29

 

Paul

[f.demello]

Thank you. Will do

[zerop]

This is a simple open close program (2 parts) that worked for years:

 

Shed Timer - [iD 0014][Parent 0001]

 

If

   - No Conditions - (To add one, press 'Schedule' or 'Condition')

 

Then

        Send Notification to 'Frank' content 'Door Activation'

        Send Notification to 'Abby' content 'Door Activation'

        Wait  5 minutes 

 

Else

   - No Actions - (To add one, press 'Action')

----------------------------------------

 

Shed Trigger - [iD 0015][Parent 0001]

 

If

        Status  'Open-Close / Shed-Opened' is On

 

Then

        Run Program 'Shed Timer' (If)

 

Else

   - No Actions - (To add one, press 'Action')

 

 

Thank you

 

Is no one going to comment on his two programs?  Is it me or do they not seem to make sense?

 

Your "Shed Trigger" program runs the "If" of your "Shed Timer" program but there is nothing in the "If" portion of your "Shed Timer" program so I would presume nothing would happen (or it would always run false/else?).  Also, in your "Shed Timer" program why do you have a 5 minute wait at the end of the "Then" portion?