ISY lost controll of all devices.

[pmhgeneral]

History )  ISY 994i PRO had the same programs running over a year now and same devices made no changes to anything including my programing,  I have not yet updated to your newest update, I am running windows 10 on my computer if this matters which was just updated .  Problem )  Seems like it took on a mine of its own I can't turn on or off a device in the console or using my windows phone app snap switch.  in the console status shows nothing,  I have tried to do a reboot  from the console,  tried a restore devices, seems like nothing work if I did it right. I also tried to unplug the ISY & PLP and plug the PLP back in first than the ISY that did not help? any help would be great.  Thanks.

[Brian H]

Is the LED on the side of the 2413S PLM On?

In the Tools Diagnostics Tab:

PLM Info/Status does it show connected or in safe mode?

How many links does the Show PLM Links Table Show?

 

The PLM seems to be the weak spot in an ISY setup and it is possible it is failing.

Edited December 15, 2016 by Brian H

[smokegrub]

How old is the PLM. They are notorious for failing near the 2-year mark.

[pmhgeneral]

Is the LED on the side of the 2413S PLM On?

In the Tools Diagnostics Tab:

PLM Info/Status does it show connected or in safe mode?

How many links does the Show PLM Links Table Show?

 

The PLM seems to be the weak spot in an ISY setup and it is possible it is failing.

 

Hi Brian,  Yes the green led is on,  the PLM says its connected,  and the PLM links table if I did it right I hit the start and waited for it to finish shows 7 . I been running 3 devices.  also got error message (can not communicate with device check connection)  my system is about 1-1/2 to 2 years old.

Edited December 16, 2016 by pmhgeneral

[stusviews]

If any one of your three devices is a KPL, then the count is somewhat low. Use the PLM Link Calculator for an estimate.

[pmhgeneral]

If any one of your three devices is a KPL, then the count is somewhat low. Use the PLM Link Calculator for an estimate.

 

the three devices are (2( lamp device and (1) led bulb device that I was running 1 scene and a few programs, do you feel any of this could be I am not running the current  version of the firmware or could one of the devices gone bad that causes the programing to do what it wants? 

[Michel Kohanim]

Hi pmhgeneral,

 

I do not think this has anything to do with firmware. Please reboot ISY, then go to Tools | Diagnostics | PLM Status/Info. If it says "Disconnected", then:

http://wiki.universal-devices.com/index.php?title=INSTEON_Safe_Mode_Dialog

 

If not, you might want to move your PLM to a different outlet and one which is not shared with other transformers and power supplies.

 

With kind regards,

Michel

[pmhgeneral]

Hi pmhgeneral,

 

I do not think this has anything to do with firmware. Please reboot ISY, then go to Tools | Diagnostics | PLM Status/Info. If it says "Disconnected", then:

http://wiki.universal-devices.com/index.php?title=INSTEON_Safe_Mode_Dialog

 

If not, you might want to move your PLM to a different outlet and one which is not shared with other transformers and power supplies.

 

With kind regards,

Michel

 

Question for you,  when you said you might want to move your PLM I got thinking why would I want to do that since it has been there for about 2 years like all my devices same locations never moved.  I don't know if the PLM and devices work off of RF but I do remember 1 of my devices had a hard time getting a signal were I had to move it back when I set them up originally. So were am I going with this is my darling wife decided to move furniture around in her sewing room and put a free standing coat rack totally blocking the PLM  I mean suffocating it. So If you didn't mention moving the PLM and today at work I thought about that coat rack came home moved it login to the console did a reboot and guess what yes problem solved lesson learned. Thank You. 

[Techman]

The 2413S PLM is dual band, both RF and powerline.

 

If your system appears to be more dependent on RF then the powerline you may have either interference on the powerline or the two legs of your powerliine may not be properly coupled

[Brian H]

Anything new electronically recently in the home. Existing electronic devices moved? That may have effected your power line communications?

If you have your PLM on the same power as your computing equipment, on an UPS, filtered surge strip. That can effect the Insteon power line communications.