Banichi Posted May 31, 2017 Posted May 31, 2017 (edited) I am installing an ISY at a site and I wanted to make sure that I had full remote access. So using my laptop at the site I logged into my office machine and then copied the admin console URL from ISY portal. I then add that URL to the ISY finder and it discovers the UUID just fine and brings me to the login screen. From here if I put in the proper credentials, (my isy portal credentials) then admin console returns the [LIB_ERRORS-403] message. Any subsequent attempt to login just results in the authentication box showing a "Failed, Retry, Authenticating ISY" at the title of the box. If I just attempt a definitely wrong user/pass combination no specific error. It is just the first time that I put in the correct user/pass that the error pops up. I am guess/hoping that this may just be a cyclical issue with being at the site and trying to remote to a computer and then remote back. But, in case I am wrong about that, please let me know if any of you have encountered this issue before. EDIT: I realized that I was also logged into admin console locally and thought that that may have been causing the issue but I reattempted without being logged in locally and I got the same result. Nathan Edited May 31, 2017 by Banichi
Michel Kohanim Posted May 31, 2017 Posted May 31, 2017 Hi Nathan, 403 = forbidden. Please make sure that the portal access is approved and that your ISY is online on the portal. With kind regards, Michel
Banichi Posted June 1, 2017 Author Posted June 1, 2017 (edited) Permissions in the admin console have been granted: https://goo.gl/photos/X613TjgvW5oCwRR4A Also I do see it as online in the portal: https://goo.gl/photos/CJLGFVpJwArwxQdH8 Though a difference that I do see in the portal between this ISY and others is that with others I have "ISY web access" and "Maintenance" as options under the "select tool" menu. Did I miss some port forwarding that needed to happen? EDIT: pretty much the same response but a little bit more info from just the browser link: Requested ISY not found in the user's domain Edited June 1, 2017 by Banichi
Michel Kohanim Posted June 1, 2017 Posted June 1, 2017 Hi Nathan, Are you certain that: 1. The Admin Console URL is correct? 2. That you are logging with a user that has Admin authority? With kind regards, Michel
Banichi Posted June 1, 2017 Author Posted June 1, 2017 (edited) Hi Nathan, Are you certain that: 1. The Admin Console URL is correct? 2. That you are logging with a user that has Admin authority? With kind regards, Michel 1. I copied and pasted the admin console URL from the "ISY information" popup window from within the portal. So unless it's not showing the entire URL then yeah. 2. I currently have 2 users and 3 ISY's in my portal account. One ISY is currently offline, the other is accessible, and the one in question is the one that I'm having trouble with. I just added this new ISY, I created a new sub account for this location but did not create a new user with that UUID as the preferred UUID yet. I did just notice that when I filter the ISY's in the portal by account, if I select the "main account" I see both of the accessible ISY's but not the new one. Did I add it to the portal incorrectly? EDIT: I think the last thing above is the problem. I need to add the UUID to both accounts that need access. I misunderstood, or apparently just forgot that I needed to add it to the main account as well. Edited June 1, 2017 by Banichi
Banichi Posted June 1, 2017 Author Posted June 1, 2017 EDIT: I think the last thing above is the problem. I need to add the UUID to both accounts that need access. I misunderstood, or apparently just forgot that I needed to add it to the main account as well. Yup! That was the problem. My bad. Sorry for the bother.
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