bdlhome Posted July 23, 2017 Posted July 23, 2017 My google home does not seem to be working. I've tried rebooting everything and still the same. I also deleted and re-added the portal/ISY in the Google home app. The responses seem to vary but a couple I captured are: "Sorry I don't understand" "Sorry Power Controls are currently not supported" Just to help with any diagnosis, the Amazon Echo is working as normal. Anybody else having problems?
Michel Kohanim Posted July 23, 2017 Posted July 23, 2017 Hi bdlhome, Please make sure your ISY is online on the portal.
bdlhome Posted July 24, 2017 Author Posted July 24, 2017 Hi bdlhome, Please make sure your ISY is online on the portal. Hi Michel, yes the ISY is online on the portal and Amazo Echo is working fine which I'm assuming wouldn't work if the ISY was offline?
Michel Kohanim Posted July 24, 2017 Posted July 24, 2017 Hi bdlhome, Yes, that's correct. With kind regards, Michel
bdlhome Posted July 24, 2017 Author Posted July 24, 2017 Hi bdlhome, Yes, that's correct. With kind regards, Michel So any ideas why google home control of ISY isn't working anymore? I'm assuming it is just me because I don't see anyone else with the same problem. I get "Sorry Power Controls are currently not supported" messages.
Michel Kohanim Posted July 24, 2017 Posted July 24, 2017 Hello bdlhome, Please send your UUID to support@universal-devices.com. With kind regards, Michel
bdlhome Posted July 25, 2017 Author Posted July 25, 2017 Hello bdlhome, Please send your UUID to support@universal-devices.com. With kind regards, Michel UUID sent via email as requested. Thanks, Brian
lovemyram4x4 Posted August 1, 2017 Posted August 1, 2017 I had this problem also (different error though) but re-linking in Google app fixed it for me which unfortunately didn't seem to fix it for you. Sent from my Pixel XL using Tapatalk
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