gzahar Posted November 22, 2017 Posted November 22, 2017 I recently installed a Z-wave August door lock (Smart Lock Pro). I am able to get the lock status and lock it from the ISY just fine, but am unable to unlock it. When adding the lock to the Z-wave network, the August iPhone app mentioned something like the network was using S0 vs S2 security (or something like that, going from memory). Could this be the reason? (I am on 4.6.2 ISY and 4.55 Z-wave.)
Chris Jahn Posted November 24, 2017 Posted November 24, 2017 Hi gzahar, If you are getting status and can lock the lock then it is very unlikely to be a security issue (S0/S2). I don't have one of these locks, but I suspect the problem is based on a Z-Wave change for locks. There are two low-level Z-Wave commands to unlock a lock, they are unlock and unlock w/timer. All of the older locks required unlock w/timer (which is what ISY currently uses), but it seems as though the new locks require unlock. We've added this to our bug list, and hopefully will have a solution soon.
gzahar Posted November 25, 2017 Author Posted November 25, 2017 Any chance it will be addressed for the version 4 firmware?
gzahar Posted December 2, 2017 Author Posted December 2, 2017 The status of the lock (locked vs unlocked) is always updated in the ISY. (assuming you have good Z-wave communications) No separate API is needed.
ghaynes27 Posted December 3, 2017 Posted December 3, 2017 See this similar topic that I started about the same issue with not being able to unlock. Michael mentioned this will be fixed in 5.0.11 https://forum.universal-devices.com/topic/22237-unlock-command-not-working-for-yale-lock/
Jason Miller Posted February 7, 2018 Posted February 7, 2018 How do you like the august lock with ISY?
gzahar Posted February 8, 2018 Author Posted February 8, 2018 How do you like the august lock with ISY? I like the lock fine. Don't use much with ISY since I can't unlock it from ISY. (Actually don't use the lock on a regular basis.) I do use the ISY to warn me if it remains unlocked at a given time.
Michel Kohanim Posted February 8, 2018 Posted February 8, 2018 gzahar, What firmware version are you on? The unlock issue should have been solved in 5.0.11C. With kind regards, Michel
gzahar Posted February 8, 2018 Author Posted February 8, 2018 gzahar, What firmware version are you on? The unlock issue should have been solved in 5.0.11C. With kind regards, Michel As stated above, I'm on the version 4 released s/w. If you think the version 5 is stable enough, I have no problem upgrading. Is that a straight forward process? I have been toying with the idea of moving to version 5, but didn't know what was involved.
lilyoyo1 Posted February 9, 2018 Posted February 9, 2018 I have found the 5.0 series to be very stable. The only issue I've found with 5.0.11c is my Fibaro sensors always report on. Any other test devices (insteon & zwave) work without issue
Mark Pace Posted March 23, 2019 Posted March 23, 2019 Running 5.0.14 and the lock actuation does not work from the ISY, however I am reliably getting status information from the August lock (unlock, lock and battery level). The August lock application works fine (it doesn't use zwave tho). pace
gviliunas Posted March 24, 2019 Posted March 24, 2019 I have this lock as well. What I have noticed over the past year with ISY 5.0.14 and this lock is that I can manually lock and unlock the door via the ISY admin console HOWEVER, the current status of the lock when I check at a given time later will usually be "Unlocked." Somehow the auto re-locking of the lock after the door closes doesn't make it back to ISY.
Randy Ide Posted April 6, 2019 Posted April 6, 2019 I just upgraded from 4.7.3 to 5.0.15 and added my August to the network. When I first added, it shows up as "ZW 009 Door Lock" (ZW009_1 - Door Lock) under Network then the first the time the Lock was unlocked (happened to be from the August App not ISY) I see it appears a second time as "ZW 009 Door Lock 2" (ZW009_111 - Door Lock) in Network. The first instance has Battery status, Write to Changes where the second does not. Has anyone else experienced this?
gzahar Posted April 6, 2019 Author Posted April 6, 2019 I just upgraded from 4.7.3 to 5.0.15 and added my August to the network. When I first added, it shows up as "ZW 009 Door Lock" (ZW009_1 - Door Lock) under Network then the first the time the Lock was unlocked (happened to be from the August App not ISY) I see it appears a second time as "ZW 009 Door Lock 2" (ZW009_111 - Door Lock) in Network. The first instance has Battery status, Write to Changes where the second does not. Has anyone else experienced this? I have the same thing. Sent from my iPhone using Tapatalk
gviliunas Posted April 7, 2019 Posted April 7, 2019 Yes, This lock seems to always create two nodes in ISY. I've excluded and included several times and result is always the same.
EddieRock Posted December 18, 2019 Posted December 18, 2019 Does anyone know if this is still an issue where it shows unlocked?
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