ISY Finder non-responsive

[shanetx]

hi,

 

something has changed on my server that hosts my ISY admin console. Not sure what happened or when it happened.

 

Now when I run the admin console link, the ISY finder pops up and then gets stuck and never transitions to the admin console.

 

When I say gets non- responsive, I cant move the app on the screen, close it, etc. I have to use the task manager to kill the app.

 

I have resinstalled java, flushed caches, etc

 

what am I'm missing?

 

Window 10 pro ver 1607

Java 8 151

[paulbates]

These aren't the exact symptoms, but many virus packages do not take well java / native java apps. Can you try temporarily turning off your virus software, or excluding the admin console from its scan list?
 

All of my windows systems had a significant windows 10 feature update recently, maybe it happened around that? I would delete the admin console, download it from UDI and reinstall it.

 

Paul

[Michel Kohanim]

shanetx,

 

Already responded to your ticket. I think that the Admin Console is minimized. Resetting the state will probably fix it:

http://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized.2FInvisible_and_Cannot_be_Restored

 

With kind regards,

Michel