mikek Posted January 13, 2018 Posted January 13, 2018 ELK has on their site a list of "Authorized Retail Distributors" (https://www.elkproducts.com/retail_distributors.html). Does anyone have any experience with any of these, good or bad? Who to patronize and who to avoid? Thanks.
Teken Posted January 13, 2018 Posted January 13, 2018 ELK has on their site a list of "Authorized Retail Distributors" (https://www.elkproducts.com/retail_distributors.html). Does anyone have any experience with any of these, good or bad? Who to patronize and who to avoid? Thanks. I've read many have purchased from Automated Outlet, Orchestrated Home, Smarthome, with great results. Really comes down to best value, selection, and stock.
Bumbershoot Posted January 13, 2018 Posted January 13, 2018 I've read many have purchased from Automated Outlet, Orchestrated Home, Smarthome, with great results. Really comes down to best value, selection, and stock. If I understand it correctly, you need to purchase it from an authorized vendor to get warranty support, which means that you should buy from a vendor on the list, not just any Amazon vendor who has the cheapest price.
Teken Posted January 13, 2018 Posted January 13, 2018 If I understand it correctly, you need to purchase it from an authorized vendor to get warranty support, which means that you should buy from a vendor on the list, not just any Amazon vendor who has the cheapest price. True for the most part and the companies I listed are on ELK's list of authorized vendors. As for best price for some items like a siren you can't really go wrong with a 3rd party vendor for such an item. Items like the main board or ELK electronic accessories it would make more sense to go through a vendor. Other items such as batteries, sensors, and nick nacks makes little sense. ie. Resistors
mikek Posted January 13, 2018 Author Posted January 13, 2018 If I understand it correctly, you need to purchase it from an authorized vendor to get warranty support, which means that you should buy from a vendor on the list, not just any Amazon vendor who has the cheapest price. Understood. But with 20 distributors on the list, some have to be better than others. I'm hoping someone can tell me about their personal experience, whether positive or negative, with some of the 20.
Bumbershoot Posted January 13, 2018 Posted January 13, 2018 Understood. But with 20 distributors on the list, some have to be better than others. I'm hoping someone can tell me about their personal experience, whether positive or negative, with some of the 20. I've only used Orchestrated Home and Smarthome on that list. IMHO, Orchestrated Home wins every time. I once got a personal call from them to ask if they could substitute another product for a simple brown wall plate that was out of stock. Nice people, great service, and a pleasure to do business with. Just my opinion...
mikek Posted January 14, 2018 Author Posted January 14, 2018 I've only used Orchestrated Home and Smarthome on that list. IMHO, Orchestrated Home wins every time. I once got a personal call from them to ask if they could substitute another product for a simple brown wall plate that was out of stock. Nice people, great service, and a pleasure to do business with. Just my opinion... Thanks. That's the kind of info i was looking for. Just because a company sells online doesn't mean that personalized service isn't important.
Scottmichaelj Posted January 14, 2018 Posted January 14, 2018 ELK has on their site a list of "Authorized Retail Distributors" (https://www.elkproducts.com/retail_distributors.html). Does anyone have any experience with any of these, good or bad? Who to patronize and who to avoid? Thanks. I PMed you as my company is an authorized Elk reseller/installer. I have sold many systems to members here and happy to help you. All Elk products are 100% covered under warranty. I can help you design a system based on your needs all the way through helping you install and configure it. Give me a call.
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