Hi,

 

Trying to approve a sub account for another alexa location, but when I click "+ Approve" on the account in the administrative console, I get a "Bad Request" response. The status remains as "pending". I've tried redoing it a couple of times but it's not working. Any suggestions?

Thanks,

 

Ben

Hi Ben,

 

Most probably you have too many accounts on ISY (max is 5).

 

With kind regards,

Michel

Hi Michel,

 

Thanks for the quick response, but actually there are only 2 and this would be the third.

 

The UUID of the ISY in question ends in 69. Hoping you can look into this for me.

 

Thanks,

 

Ben

Hi Ben,

 

Please run this and let paste the result:

http://your-isy-ip/rest/portal-server/status

 

 

With kind regards,

Michel

Here's what I get.

 

Thanks,

 

Ben

 

FYI - I am working from off site, so I actually accessed the REST via the portal URL.

 

<RestResponse succeeded="false">

<status>400</status>

</RestResponse>

Edited January 19, 20187 yr by beninsteon

Also, not sure if you wanted the portal-server or portal status. Here's what I get for /rest/portal/status:

 

<PortalStatus isConnected="true" isRegistered="true">
<accounts>
<account status="registered">
<id>xxxxxx</id>
</account>
<account status="registered">
<id>xxxxxx</id>
</account>
</accounts>
</PortalStatus>

Edited January 19, 20187 yr by beninsteon

Hi Ben,

 

Do you actually have ISY Portal installed? (Help | About)

 

With kind regards,

Michel

Yes I do have the portal installed (paid for and using daily!). Works great except for this little hiccup.

 

Portal Integration - UDI (21075) appears on this list under products.

 

Thanks,

 

Ben

Hi Ben,

 

Please submit a ticket.

 

With kind regards,

Michel

Done thank you.