ocyberbum Posted March 4, 2018 Posted March 4, 2018 Hello, I have 2 of the ZXT 120 Remotec devices and they are both giving me similar issues, I can include them but they seem to start having communication errors after i start making changes or sending IR commands, I have them both setup as " Always Listening" and the ISY is in the same room. if i change the fan mode it says Request failed, i change the mode to cool or off etc. it says Cannot communicate with. I can usually make some changes right after i add the ZXT120 if it adds it correctly but after a few communications with the devices it sends errors back, It will learn IR remotes using the parameter 25 after a few tries but every time i send a IR request in my programs it returns communication errors but sends the IR most of the time anyway. Is there any tricks to get this to work without error, I used my smartthings hub to see if that gave me errors and it didn't so i guessing this is a ISY issue , Im using firmware 4.6.2, I have zwave motion sensors and repeaters but the bulk of my devices are insteon sensors and switches. I found the WIKI on it so i thought that meant UD had it full supported. Thanks
Michel Kohanim Posted March 5, 2018 Posted March 5, 2018 Hi ocyberbum, Have you tried the Z-Wave | Tools | Heal Network? Also, are you certain that the SmartThing is not primary? With kind regards, Michel
ocyberbum Posted March 6, 2018 Author Posted March 6, 2018 Thanks for the info Michel, I added some other info to see if could help narrow down the problem I checked and the zwave is my primary controller, i have never changed it since i heard the ISY doesn't play well when doing that so i just excluded the ZXT from the ISY and added it to the smart things to test it, then repeated the process to put it back on the ISY I clicked on the ZXT120 and changed the heat set point from 25c to 27c which is where i learned a "on" IR command for my heater and the red ! appeared beside the device and communication error popped up, i then did a heal network and after that was done the Red ! didn't go away and so when i selected 27c again from the heat set point it gave me the same error again. Some other Example errors i get are If i change the fan mode "override to off" it gives me the error "Driver not found" TCP client read response failed (CLI-HAMW) , or Fan Mode says "Request failed" when i tried to change it to "Override Off" The modes and set points never change when i click on them they stay on Auto, 25c and 25c, i was able to change the mode to "Off" after i reset the ZXT120 and included it but after that it also gives communication errors when i try to change it again, To me it seems to be acting like a motion sensor since it sends the IR command but returns errors when trying to get any status back from the ZXT or options changed in menus. and i made sure it was in always listening mode and the usb plugged in to power, Event log ZW 026_1 is the ZXT120 ****when i tried to change "mode" Tue 03/06/2018 06:53:04 PM : [ ZW006_1] CLIHUM 82 (uom=22 prec=0) Tue 03/06/2018 06:53:12 PM : [ ZW006_1] LUMIN 300 (uom=36 prec=2) Tue 03/06/2018 06:53:12 PM : [ ZW026_1] ERR 0 Tue 03/06/2018 06:53:16 PM : [ZWAVE-WAKEUP 6] Awake with pending work ZW006_1 Tue 03/06/2018 06:53:22 PM : [ ZW004_143] ST 2680 (uom=73 prec=2) Tue 03/06/2018 06:53:27 PM : [ ZW026_1] ERR 1 Tue 03/06/2018 06:53:27 PM : [ZWAVE-WAKEUP 6] Network Heal awakened device ZW006_1 Tue 03/06/2018 06:53:27 PM : [ZWAVE-HEAL 6] Updating Neighbors for 'ZW 006 Multilevel Sensor' : Time allowed=47 seconds Tue 03/06/2018 06:53:28 PM : [ZWAVE-HEAL 6] Updating Neighbors for 'ZW 006 Multilevel Sensor' : working ... Tue 03/06/2018 06:53:29 PM : [ZWAVE-HEAL 6] Updating Neighbors for 'ZW 006 Multilevel Sensor' : working ... Tue 03/06/2018 06:53:38 PM : [ZWAVE-HEAL 6] Updating Neighbors for 'ZW 006 Multilevel Sensor' : Success Tue 03/06/2018 06:53:38 PM : [ZWAVE-HEAL 6] Assigning Routes to 'ZW 006 Multilevel Sensor' Tue 03/06/2018 06:53:42 PM : [ZWAVE-WAKEUP 6] Put back to sleep ZW006_1 *** when i tried to change temp from 25c to 27c ZW 026_1 is the ZXT120 Tue 03/06/2018 06:51:52 PM : [ ZW004_143] ST 98639 (uom=73 prec=2) Tue 03/06/2018 06:51:56 PM : [ ZW004_143] ST 105241 (uom=73 prec=2) Tue 03/06/2018 06:51:56 PM : [ ZW026_1] ERR 0 Tue 03/06/2018 06:51:59 PM : [ ZW004_143] ST 110323 (uom=73 prec=2) Tue 03/06/2018 06:52:12 PM : [ ZW026_1] ERR 1 Tue 03/06/2018 06:52:22 PM : [ ZW004_143] ST 111800 (uom=73 prec=2) Tue 03/06/2018 06:52:37 PM : [ ZW004_143] ST 90493 (uom=73 prec=2) Tue 03/06/2018 06:52:38 PM : [ ZW004_143] ST 2770 (uom=73 prec=2) Tue 03/06/2018 06:52:52 PM : [ ZW004_143] ST 2690 (uom=73 prec=2)
Michel Kohanim Posted March 7, 2018 Posted March 7, 2018 Hi ocyberbum, Thanks for the details. From what I see in the log, it very much looks like communication error (Err 1). And, I noticed that in ISY network, the rest of your devices are just battery operated. So, I am not so sure how network heal would even help. With kind regards, Michel
ocyberbum Posted March 7, 2018 Author Posted March 7, 2018 I unfortunately don't know that much about zwave, but I see there is another option to "Automatically put batt devices back to sleep" under advance but im not sure if that would do anything
lilyoyo1 Posted March 8, 2018 Posted March 8, 2018 2 hours ago, ocyberbum said: I unfortunately don't know that much about zwave, but I see there is another option to "Automatically put batt devices back to sleep" under advance but im not sure if that would do anything Michel said that your issue is communication. If that's the case lack of repeaters is probably the issue. What you are looking at will not help anything. Do you have repeaters in your house? If so, what are they, how many, and where are they located?
ocyberbum Posted March 8, 2018 Author Posted March 8, 2018 Lilyoyo1 i have 2 repeaters (Aeotech Range extender 6, Gen 5) divided half way down the house, each are 18ft from the ISY, The 1st ZXT120 is in the same room as the ISY sitting on my desk 8ft away My other ZXT 120 in the same room as one of the extenders 6, gen and also has the same issue MY Other Zwave All working 3 Monoprice Z-wave plus PIR Multi sensors, One is at the end of my drive way and works great from inside my mailbox and its probably 60ft away 2 Aeotech zwave multi sensors 6,gen 5 (ZW100-a) mounted out side on the front of the house around 15 and 30 ft away
ocyberbum Posted March 8, 2018 Author Posted March 8, 2018 Firmware and UI are both Insteon_UD994 v.4.6.2 (2017-06-21-13:52:47)
Michel Kohanim Posted March 8, 2018 Posted March 8, 2018 Hi ocyberbum, Your repeaters must also be included in ISY and not SmartThings. From the heal, I do not see the repeaters included in the heal. With kind regards, Michel
ocyberbum Posted March 9, 2018 Author Posted March 9, 2018 Sorry, The event log was not the whole one on my other post, just enough to show the errors for the one ZXT I figured with the zxt in the same room i wouldn't need to worry about the repeaters until i moved the zxt to another room, Both ZXT have the same issue. i did a heal and posted it all below to see if that shows anything different, Devices on isy ZW16 and zw17 are the two repeaters i have ZW0_15, 18, 10, 005, 006 are all the motion sensors ZW004_143 is my Zooz Z-Wave Plus Power Switch ZEN15 ZW014_1 is my other ZXT that is in another room that has the repeater ZW026_1 is the ZXT in the same room as the ISY Event log Thu 03/08/2018 07:44:16 PM : [ ZW004_143] ST 2788 (uom=73 prec=2) Thu 03/08/2018 07:44:21 PM : [ZWAVE BASIC ] ZW010_1 Reports value 0 Thu 03/08/2018 07:44:21 PM : [ ZW010_157] DOF 0 (uom=78 prec=0) Thu 03/08/2018 07:44:21 PM : [ ZW010_155] ST 0 (uom=78 prec=0) Thu 03/08/2018 07:44:21 PM : [ ZW010_155] DOF 0 (uom=78 prec=0) Thu 03/08/2018 07:44:21 PM : [ZWAVE-HEAL 4] Updating Neighbors for 'ZW 004 On-Off Power Switch' : Time allowed=47 seconds Thu 03/08/2018 07:44:21 PM : [ZWAVE-HEAL 4] Updating Neighbors for 'ZW 004 On-Off Power Switch' : working ... Thu 03/08/2018 07:44:22 PM : [ZWAVE-HEAL 4] Updating Neighbors for 'ZW 004 On-Off Power Switch' : working ... Thu 03/08/2018 07:44:27 PM : [ZWAVE-HEAL 4] Updating Neighbors for 'ZW 004 On-Off Power Switch' : Success Thu 03/08/2018 07:44:27 PM : [ZWAVE-HEAL 5] Updating Neighbors for 'ZW 005 Multilevel Sensor' : Time allowed=47 seconds Thu 03/08/2018 07:44:27 PM : [ZWAVE-HEAL 5] Updating Neighbors for 'ZW 005 Multilevel Sensor' : working ... Thu 03/08/2018 07:44:46 PM : [ZWAVE-HEAL 5] Updating Neighbors for 'ZW 005 Multilevel Sensor' : Failed Thu 03/08/2018 07:44:46 PM : [ZWAVE-WAKEUP 5] Network Heal device when awake ZW005_1 Thu 03/08/2018 07:44:46 PM : [ZWAVE-HEAL 6] Updating Neighbors for 'ZW 006 Multilevel Sensor' : Time allowed=47 seconds Thu 03/08/2018 07:44:46 PM : [ZWAVE-HEAL 6] Updating Neighbors for 'ZW 006 Multilevel Sensor' : working ... Thu 03/08/2018 07:44:46 PM : [ ZW004_143] ST 2780 (uom=73 prec=2) Thu 03/08/2018 07:45:05 PM : [ZWAVE-HEAL 6] Updating Neighbors for 'ZW 006 Multilevel Sensor' : Failed Thu 03/08/2018 07:45:05 PM : [ZWAVE-WAKEUP 6] Network Heal device when awake ZW006_1 Thu 03/08/2018 07:45:05 PM : [ZWAVE-HEAL 10] Updating Neighbors for 'ZW 010 Notify Sensor' : Time allowed=47 seconds Thu 03/08/2018 07:45:05 PM : [ZWAVE-HEAL 10] Updating Neighbors for 'ZW 010 Notify Sensor' : working ... Thu 03/08/2018 07:45:16 PM : [ ZW004_143] ST 2796 (uom=73 prec=2) Thu 03/08/2018 07:45:24 PM : [ZWAVE-HEAL 10] Updating Neighbors for 'ZW 010 Notify Sensor' : Failed Thu 03/08/2018 07:45:24 PM : [ZWAVE-WAKEUP 10] Network Heal device when awake ZW010_1 Thu 03/08/2018 07:45:24 PM : [ZWAVE-HEAL 14] Updating Neighbors for 'Den Heater-AC' : Time allowed=47 seconds Thu 03/08/2018 07:45:24 PM : [ZWAVE-HEAL 14] Updating Neighbors for 'Den Heater-AC' : working ... Thu 03/08/2018 07:45:26 PM : [ZWAVE-HEAL 14] Updating Neighbors for 'Den Heater-AC' : working ... Thu 03/08/2018 07:45:28 PM : [ZWAVE-HEAL 14] Updating Neighbors for 'Den Heater-AC' : Success Thu 03/08/2018 07:45:28 PM : [ZWAVE-HEAL 15] Updating Neighbors for 'ZW 015 Notify Sensor' : Time allowed=47 seconds Thu 03/08/2018 07:45:28 PM : [ZWAVE-HEAL 15] Updating Neighbors for 'ZW 015 Notify Sensor' : working ... Thu 03/08/2018 07:45:46 PM : [ ZW004_143] ST 2794 (uom=73 prec=2) Thu 03/08/2018 07:45:47 PM : [ZWAVE-HEAL 15] Updating Neighbors for 'ZW 015 Notify Sensor' : Failed Thu 03/08/2018 07:45:47 PM : [ZWAVE-WAKEUP 15] Network Heal device when awake ZW015_1 Thu 03/08/2018 07:45:47 PM : [ZWAVE-HEAL 16] Updating Neighbors for 'ZW 016 Repeater' : Time allowed=47 seconds Thu 03/08/2018 07:45:47 PM : [ZWAVE-HEAL 16] Updating Neighbors for 'ZW 016 Repeater' : working ... Thu 03/08/2018 07:45:48 PM : [ZWAVE-HEAL 16] Updating Neighbors for 'ZW 016 Repeater' : working ... Thu 03/08/2018 07:45:54 PM : [ZWAVE-HEAL 16] Updating Neighbors for 'ZW 016 Repeater' : Success Thu 03/08/2018 07:45:54 PM : [ZWAVE-HEAL 17] Updating Neighbors for 'ZW 017 Repeater' : Time allowed=47 seconds Thu 03/08/2018 07:45:54 PM : [ZWAVE-HEAL 17] Updating Neighbors for 'ZW 017 Repeater' : working ... Thu 03/08/2018 07:45:55 PM : [ZWAVE-HEAL 17] Updating Neighbors for 'ZW 017 Repeater' : working ... Thu 03/08/2018 07:45:58 PM : [ZWAVE-HEAL 17] Updating Neighbors for 'ZW 017 Repeater' : Success Thu 03/08/2018 07:45:58 PM : [ZWAVE-HEAL 18] Updating Neighbors for 'ZW 018 Notify Sensor' : Time allowed=47 seconds Thu 03/08/2018 07:45:58 PM : [ZWAVE-HEAL 18] Updating Neighbors for 'ZW 018 Notify Sensor' : working ... Thu 03/08/2018 07:46:16 PM : [ ZW004_143] ST 2796 (uom=73 prec=2) Thu 03/08/2018 07:46:19 PM : [ZWAVE-HEAL 18] Updating Neighbors for 'ZW 018 Notify Sensor' : Failed Thu 03/08/2018 07:46:19 PM : [ZWAVE-WAKEUP 18] Network Heal device when awake ZW018_1 Thu 03/08/2018 07:46:19 PM : [ZWAVE-HEAL 26] Updating Neighbors for 'ZW 026 Thermostat' : Time allowed=47 seconds Thu 03/08/2018 07:46:19 PM : [ZWAVE-HEAL 26] Updating Neighbors for 'ZW 026 Thermostat' : working ... Thu 03/08/2018 07:46:22 PM : [ZWAVE-HEAL 26] Updating Neighbors for 'ZW 026 Thermostat' : working ... Thu 03/08/2018 07:46:23 PM : [ZWAVE-HEAL 26] Updating Neighbors for 'ZW 026 Thermostat' : Success Thu 03/08/2018 07:46:23 PM : [ZWAVE-HEAL 4] Assigning Routes to 'ZW 004 On-Off Power Switch' Thu 03/08/2018 07:46:25 PM : [ZWAVE-HEAL 14] Assigning Routes to 'Den Heater-AC' Thu 03/08/2018 07:46:40 PM : [ZWAVE-HEAL 16] Assigning Routes to 'ZW 016 Repeater' Thu 03/08/2018 07:46:42 PM : [ZWAVE-HEAL 17] Assigning Routes to 'ZW 017 Repeater' Thu 03/08/2018 07:46:44 PM : [ZWAVE-HEAL 26] Assigning Routes to 'ZW 026 Thermostat' Thu 03/08/2018 07:46:46 PM : [ ZW004_143] ST 2786 (uom=73 prec=2) Thu 03/08/2018 07:47:01 PM : [ZWAVE-HEAL 5] Updating Neighbors for 'ZW 005 Multilevel Sensor' : Time allowed=47 seconds Thu 03/08/2018 07:47:01 PM : [ZWAVE-HEAL 5] Updating Neighbors for 'ZW 005 Multilevel Sensor' : working ... Thu 03/08/2018 07:47:16 PM : [ ZW004_143] ST 2645 (uom=73 prec=2) Thu 03/08/2018 07:47:17 PM : [ZWAVE BASIC ] ZW010_1 Reports value 255 Thu 03/08/2018 07:47:17 PM : [ ZW010_155] ST 100 (uom=78 prec=0) Thu 03/08/2018 07:47:17 PM : [ ZW010_155] DON 100 (uom=78 prec=0) Thu 03/08/2018 07:47:19 PM : [ZWAVE-HEAL 5] Updating Neighbors for 'ZW 005 Multilevel Sensor' : Failed Thu 03/08/2018 07:47:19 PM : [ZWAVE-WAKEUP 5] Network Heal device when awake ZW005_1 Thu 03/08/2018 07:47:19 PM : [ZWAVE-HEAL 6] Updating Neighbors for 'ZW 006 Multilevel Sensor' : Time allowed=47 seconds Thu 03/08/2018 07:47:19 PM : [ZWAVE-HEAL 6] Updating Neighbors for 'ZW 006 Multilevel Sensor' : working ... Thu 03/08/2018 07:47:37 PM : [ZWAVE-HEAL 6] Updating Neighbors for 'ZW 006 Multilevel Sensor' : Failed Thu 03/08/2018 07:47:37 PM : [ZWAVE-WAKEUP 6] Network Heal device when awake ZW006_1 Thu 03/08/2018 07:47:37 PM : [ZWAVE-HEAL 10] Updating Neighbors for 'ZW 010 Notify Sensor' : Time allowed=47 seconds Thu 03/08/2018 07:47:37 PM : [ZWAVE-HEAL 10] Updating Neighbors for 'ZW 010 Notify Sensor' : working ... Thu 03/08/2018 07:47:46 PM : [ ZW004_143] ST 2647 (uom=73 prec=2) Thu 03/08/2018 07:47:55 PM : [ZWAVE-HEAL 10] Updating Neighbors for 'ZW 010 Notify Sensor' : Failed Thu 03/08/2018 07:47:55 PM : [ZWAVE-WAKEUP 10] Network Heal device when awake ZW010_1 Thu 03/08/2018 07:47:55 PM : [ZWAVE-HEAL 15] Updating Neighbors for 'ZW 015 Notify Sensor' : Time allowed=47 seconds Thu 03/08/2018 07:47:56 PM : [ZWAVE-HEAL 15] Updating Neighbors for 'ZW 015 Notify Sensor' : working ... Thu 03/08/2018 07:48:11 PM : [ ZW004_143] ST 48675 (uom=73 prec=2) Thu 03/08/2018 07:48:12 PM : [ ZW004_143] ST 87994 (uom=73 prec=2) Thu 03/08/2018 07:48:14 PM : [ZWAVE-HEAL 15] Updating Neighbors for 'ZW 015 Notify Sensor' : Failed Thu 03/08/2018 07:48:14 PM : [ZWAVE-WAKEUP 15] Network Heal device when awake ZW015_1 Thu 03/08/2018 07:48:14 PM : [ZWAVE-HEAL 18] Updating Neighbors for 'ZW 018 Notify Sensor' : Time allowed=47 seconds Thu 03/08/2018 07:48:14 PM : [ZWAVE BASIC ] ZW015_1 Reports value 0 Thu 03/08/2018 07:48:15 PM : [ ZW015_157] DOF 0 (uom=78 prec=0) Thu 03/08/2018 07:48:15 PM : [ ZW015_155] ST 0 (uom=78 prec=0) Thu 03/08/2018 07:48:15 PM : [ ZW015_155] DOF 0 (uom=78 prec=0) Thu 03/08/2018 07:48:15 PM : [ZWAVE-HEAL 18] Updating Neighbors for 'ZW 018 Notify Sensor' : working ... Thu 03/08/2018 07:48:16 PM : [ ZW004_143] TPW 4720 (uom=33 prec=2) Thu 03/08/2018 07:48:16 PM : [ ZW004_143] ST 91936 (uom=73 prec=2) Thu 03/08/2018 07:48:36 PM : [ZWAVE BASIC ] ZW015_1 Reports value 255 Thu 03/08/2018 07:48:36 PM : [ ZW015_155] ST 100 (uom=78 prec=0) Thu 03/08/2018 07:48:36 PM : [ ZW015_155] DON 100 (uom=78 prec=0) Thu 03/08/2018 07:48:37 PM : [ZWAVE-HEAL 18] Updating Neighbors for 'ZW 018 Notify Sensor' : Failed Thu 03/08/2018 07:48:37 PM : [ZWAVE-WAKEUP 18] Network Heal device when awake ZW018_1 Thu 03/08/2018 07:48:37 PM : Network Heal complete Thu 03/08/2018 07:48:45 PM : [ ZW004_143] ST 91140 (uom=73 prec=2) Thu 03/08/2018 07:48:46 PM : [ ZW004_143] ST 93498 (uom=73 prec=2) Thu 03/08/2018 07:48:48 PM : [ ZW004_143] ST 99124 (uom=73 prec=2)
Michel Kohanim Posted March 9, 2018 Posted March 9, 2018 @ocyberbum, Thank you. It does not seem to be communication related. Would you please send the following to support@universal-devices.com: 1. Event Viewer, Level 3, send the commands that cause you to get an error, save the contents 2. Screenshot of Help | About With kind regards, Michel
ocyberbum Posted March 9, 2018 Author Posted March 9, 2018 Michel, anytime i change something like mode,fan mode,heat & cool set points it gives me the same errors, "Request failed" or " cannot communicate with. ZW0_26 Thermostat please check connections" and the only time it doesn't so far is when i select parameters like 25,2,(Temp#) and point the remote at the ZXT and push the button i want to learn, that doesn't show any error pop ups on the screen, I just want to be sure since there are alot selections about 40, i have 15 done, which is learn 17c, 18c, change options fan mode on,over ride,set point, heat, cool, resume, heat 17c.
Michel Kohanim Posted March 9, 2018 Posted March 9, 2018 ocyberbum, Still need the traffic without which there's really no way to debug. With kind regards, Michel
ocyberbum Posted March 10, 2018 Author Posted March 10, 2018 ok Michel, i sent the log and screen shot Thanks
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