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Google Home ISY Issue


kipplitz

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Hello all,

I have 8 lights setup to use my Google Home and they worked fine for several months (since last fall), All of the sudden my Bed Lamps stopped responding to voice commands. They work from the web portal, they work from Agave, they work everywhere but voice commands. I have un-linked, re-linked, rebooted, renamed, added different names, etc and it refuses to verbally control the two bed lamps that it used to control just fine. Do you have any guidance on what to do or check next?. It simply states " Sorry I don't understand" when I try to verbally control those two lamps. 

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2 minutes ago, kipplitz said:

Hello all,

I have 8 lights setup to use my Google Home and they worked fine for several months (since last fall), All of the sudden my Bed Lamps stopped responding to voice commands. They work from the web portal, they work from Agave, they work everywhere but voice commands. I have un-linked, re-linked, rebooted, renamed, added different names, etc and it refuses to verbally control the two bed lamps that it used to control just fine. Do you have any guidance on what to do or check next?. It simply states " Sorry I don't understand" when I try to verbally control those two lamps. 

Welcome to the forums!

What happens when your download your setup from the ISY Portal? Does it succeed at downloading to the GH service?

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11 minutes ago, kipplitz said:

The new names and spoken names show up in my app on the phone once I un-link, re-link so I guess the answer is yes? If there is another way to check I am not aware yet.

 

That is only Google's memory of what you registered before. The reason I ask is because my ISY portal will not download to GH anymore. When I disconnect and reinstall any GH device I was getting the same problem. That seems to have gone away by itself, but I still cannot edit and update from the ISY Portal. I can control some devices but  my setup is not working well  since I copied my Alexa devices and GH will not do most of them. I wondered if this was happening to you also.

After waiting for a month for an answer from GH support team. They replied. "We cannot help you"

It seems Google went through another round of security update on all their systems and many older setups are just not compatible anymore.

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Sounds like the same issue I am having, some devices (2 of the 8 ) just stopped working. I have tried everything I know of to get them back tonight but it refuses to work.

Ironically they are all working fine with the Echo. Does Google not understand my Google Home is nothing but a paperweight without this working?? lol

Has anyone determined if this is an issue on Google's side or UDI?

Thank you for your insight larryllix, I will keep checking back to see if this changes.

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56 minutes ago, kipplitz said:

Sounds like the same issue I am having, some devices (2 of the 8 ) just stopped working. I have tried everything I know of to get them back tonight but it refuses to work.

Ironically they are all working fine with the Echo. Does Google not understand my Google Home is nothing but a paperweight without this working?? lol

Has anyone determined if this is an issue on Google's side or UDI?

Thank you for your insight larryllix, I will keep checking back to see if this changes.

I believe Benoit,  writer of the ISY Portal here,  opened a ticket with GH a month ago or longer, ,  and has heard nothing back either. My GH app accepts the account and connects to my ISY Portal and sends through my vocal commands (as best as two words out of each vocal can function) but the reciprocal direction doesn't work for me. I believe GH has to reset my  permission between ISY Portal and GH.  GH seems to be refusing my  ISY Portal (one direction only) and so far GH support is being  stupid about it.

Yeah, now that Alexa units are acting as smart as GH units, without ISY access, they are mostly useless now. After a week of trying to reset everything and start over a dozen times I gave up.  I may try some more again using a new account. I am planning to give them away to somebody that uses their direct cloud connections only to home devices.

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  • 2 weeks later...

Well I got my GH minis working again. They still suck due to any duplicated words activating all of them but....

In a last ditch effort before scrapping the GH minis, I....

  • deleted everything google from the ISY Portal.
  • deleted all my GH Minis from the GH app.
  • deleted my Google account from the GH app.
  • deleted the GH app from my Android mobile
  • factory reset all the GH minis
  • reloaded the GH app and connected to my google account
  • setup one GH mini
  • linked the GH app to UDI ISY Portal. It refused as there was no Google components installed.
  • built a Google Home vocal table in ISY Portal with just a few devices to test
  • linked GH app to UDI ISY Portal - success again.
  • attempted to download vocals from ISY Portal to GH and received the same "No permission for this account", as before.
           devices appeared in the GH app!!

Now I can actually download the vocal table changes from the ISY Portal despite the GH "permission denied"  message every time.

This must be a a bug in the ISY Portal.  There is no other explanation for this but why me? :(


ISY Portal accepts the connection and allows every vocal command through from GH,  downloads all vocals back into GH successfully, but incorrectly messages "permission failure" each time.
 

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2 hours ago, asbril said:

No problems in my ISY Portal-Google Home setup. All lights, fans and curtains work with voice command

Mine all work fine too except for the returned download errors and no device/scene/program can share any single word the same or google operates both of them.

If I ask "Turn off bedroom lamp" I get back"turning off 8 devices" because 8 devices have bedroom in their names. Do you have to have completely unique names for every device/scene/program?

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27 minutes ago, larryllix said:

Mine all work fine too except for the returned download errors and no device/scene/program can share any single word the same or google operates both of them.

If I ask "Turn off bedroom lamp" I get back"turning off 8 devices" because 8 devices have bedroom in their names. Do you have to have completely unique names for every device/scene/program?

I don't use 'bedroom lamp'  but :master ceiling' ; 'master fan lamp'  etc.  I do however use 'kitchen main',  'kitchen fan', 'kitchen fan lamp' etc etc.  Same with living room where I use 'living ceiling' etc.

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2 hours ago, asbril said:

I don't use 'bedroom lamp'  but :master ceiling' ; 'master fan lamp'  etc.  I do however use 'kitchen main',  'kitchen fan', 'kitchen fan lamp' etc etc.  Same with living room where I use 'living ceiling' etc.

See, if I used those kitchen item labels and said "OK Google, turn off Kitchen lamp". It would respond with "OK, turning off three devices".
If any word is used in more than one item it will operate them all with that contain that same word.

I figured instead of a Device I might identify them as Scenes this time but the same thing happens. I don't know how grouping scenes makes any sense.

I have six colours identified in my bedroom. They were labelled "Red Bedroom Lights", "Blue Bedroom Lights"....etc..
If I would say OK Google. Turn on "Red Bedroom Lights" it will report there is no such device. If I just say "OK Google. Turn on Red Bedroom", it will do it and respond with "Turning on Red bedrooms Lights" and turn on my "Red Gathering Room Lights" also.

None of this nonsense happens with the Alexa interface and I can use the same words in many items as long as the complete phrase is different.

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On 5/17/2018 at 9:25 PM, asbril said:

I don't use 'bedroom lamp'  but :master ceiling' ; 'master fan lamp'  etc.  I do however use 'kitchen main',  'kitchen fan', 'kitchen fan lamp' etc etc.  Same with living room where I use 'living ceiling' etc.

Seems the GH/ISY relationship is admittedly working with this quirk. It seems the result is not the desired one for HA control, but nothing could be done about it at the time.  Unfortunately on mine even using the word "Hue" along with three other descriptors, would still trigger all three devices.
I guess I will stop trying to fix it, ignore the errors and possible get more Echo dots out of their packages. **SIGH**

From the UDI wiki. 14:59, 18 May 2017 edit

Quote
  • Google Home will automatically group devices, scenes and programs with similar names containing the same word. It makes no distinction between a program and a device at this time. Example: If the user names a device “Hue bloom 1”, names a scene “Hue lights”, and names a program “Hue Color cycle” then speaking “Turn hue on” will result in device, scene, and program being toggled in some cases. This may change as time goes on.

https://wiki.universal-devices.com/index.php?title=ISY_Portal_Google_Home_Integration

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On 5/17/2018 at 11:25 PM, larryllix said:

See, if I used those kitchen item labels and said "OK Google, turn off Kitchen lamp". It would respond with "OK, turning off three devices".
If any word is used in more than one item it will operate them all with that contain that same word.

I do not have that problem. My Google Home understand the difference between "kitchen main",  "kitchen fan"  and  "kitchen fan lamp". However when I say "kitchen" only I believe that everything goes on .

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Another example: If I have a device named "Blue bedroom Lights" and vocally address it GH will report back. There is no such device.
If I use "Blue Bedroom" GH reports back,  "....Blue Bedroom Lights" and operates it.

What doesn't make sense is that it doesn't seem to understand any names longer than two words but knows about them with three words, once they are chosen from two words, when GH  reports what it is going to operate.

 

My difference is just weird and makes no sense. Do you classify your devices as scenes, devices, switches or as different types?

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I don't have this issue either. GH understands Kitchen Table, Kitchen Cans, and Kitchen Island when I address them all individually, or I can say kitchen lights and all turn on. They are all devices in GH so brightness levels can also be controlled.

 

A few weeks ago it would no longer turn on "Jim's lamp" and others on the forum reported similar issues but that started working again recently.

 

 

Sent from my Pixel 2 XL using Tapatalk

 

 

 

 

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15 minutes ago, Jimbo said:

I don't have this issue either. GH understands Kitchen Table, Kitchen Cans, and Kitchen Island when I address them all individually, or I can say kitchen lights and all turn on.

A few weeks ago it would no longer turn on "Jim's lamp" and others on the forum reported similar issues but that started working again recently.


Sent from my Pixel 2 XL using Tapatalk
 

I may be confusing it's system by using the word lights. "All" was a word I had to discontinue from Amazon lingo. It operated 45 devices. LOL

I tried Lamp where the device actually looked mike a lamp but RGBW strip lights give me a problem called them a lamp and it seems to interchange Lamp and Light anyway.

I tried defining them in ISY Portal as scenes" but that has the same problem. "Turn off red bedroom lights" reports back as "OK, turning off 9 devices" as it activates off on 8 colours and a bedside lamp. Sometimes it fails then. It see "Bedroom" and "Lights" and finds every device in my system with those two words and operates them.

 Also have to ask. Do you have to synchronise your GH devices using the ISY Portal synchronise icon, after making GH changes? You did in the beginning but,  I didn't find that in the wiki. That is what is currently giving me a "Account has no permission"  error every time yet.

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6 hours ago, larryllix said:

I may be confusing it's system by using the word lights. "All" was a word I had to discontinue from Amazon lingo. It operated 45 devices. LOL

I tried Lamp where the device actually looked mike a lamp but RGBW strip lights give me a problem called them a lamp and it seems to interchange Lamp and Light anyway.

I tried defining them in ISY Portal as scenes" but that has the same problem. "Turn off red bedroom lights" reports back as "OK, turning off 9 devices" as it activates off on 8 colours and a bedside lamp. Sometimes it fails then. It see "Bedroom" and "Lights" and finds every device in my system with those two words and operates them.

 Also have to ask. Do you have to synchronise your GH devices using the ISY Portal synchronise icon, after making GH changes? You did in the beginning but,  I didn't find that in the wiki. That is what is currently giving me a "Account has no permission"  error every time yet.

I use "kitchen main",   "kitchen fan"   and "kitchen fan lamp"  without any problem, and I believe that when I use  "kitchen" only,  all  kitchen devices respond. With regards to synching between ISY Portal and GH, an alternative method is to tell GH "synch devices". In my case, GH responds with "ok synching devices for Universal Devices, Samsung smart home and Nest".

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I may be confusing it's system by using the word lights. "All" was a word I had to discontinue from Amazon lingo. It operated 45 devices. LOL
I tried Lamp where the device actually looked mike a lamp but RGBW strip lights give me a problem called them a lamp and it seems to interchange Lamp and Light anyway.
I tried defining them in ISY Portal as scenes" but that has the same problem. "Turn off red bedroom lights" reports back as "OK, turning off 9 devices" as it activates off on 8 colours and a bedside lamp. Sometimes it fails then. It see "Bedroom" and "Lights" and finds every device in my system with those two words and operates them.
 Also have to ask. Do you have to synchronise your GH devices using the ISY Portal synchronise icon, after making GH changes? You did in the beginning but,  I didn't find that in the wiki. That is what is currently giving me a "Account has no permission"  error every time yet.


Have you checked in the GH app My Activity to see that it's hearing what you are saying properly?

I use the sync in the portal with no problem.

Sent from my Pixel 2 XL using Tapatalk

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On 5/22/2018 at 10:23 AM, Jimbo said:


 

 


Have you checked in the GH app My Activity to see that it's hearing what you are saying properly?

I use the sync in the portal with no problem.

Sent from my Pixel 2 XL using Tapatalk
 

 

Thanks Jimbo. I haven't had the energy to follow this further yet as other things have popped up lately but the suggestions was appreciated and excellent. After the installation honeymoon was over I didn't think of doing this again.

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  • 2 weeks later...
On 5/17/2018 at 11:25 PM, larryllix said:

See, if I used those kitchen item labels and said "OK Google, turn off Kitchen lamp". It would respond with "OK, turning off three devices".
If any word is used in more than one item it will operate them all with that contain that same word.

 

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I have a new issue.... When I click on 'send spoken to Google Home' icon, I get the following error message

  Error sending your spokens. Google home API returned: PERMISSION_DENIED The caller does not have permission

 

It is not a big issue as I can also sync my ISY Portal with Google Home by asking GH 'sync my devices'. Nevertheless I'd like to understand why I get that error message.

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I have a new issue.... When I click on 'send spoken to Google Home' icon, I get the following error message : 
  Error sending your spokens. Google home API returned: PERMISSION_DENIED The caller does not have permission
 
It is not a big issue as I can also sync my ISY Portal with Google Home by asking GH 'sync my devices'. Nevertheless I'd like to understand why I get that error message.
Just ignore it.

From what you have said before and the nonresponses I am getting elsewhere this problem, the style has changed and this is a left over process from before that hasn't been cleaned up yet.

Sent from my SM-G930W8 using Tapatalk

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1 hour ago, Michel Kohanim said:

Historically, this error is due to having multiple accounts.

Thanks Michel,

Interesting. Since a few weeks I do indeed also manage my Son's ISY through his ISY Portal account. These are different ISY's with each their own ISY Portal account,

But anyway I can synch by asking GH "synch devices". So it is not a big deal.

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