I am trying to add a new Insteon On/Off Keypad (6-Button) (2487S) to my system. When I add it with the Link Management - Link a Remote Linc 2 dialog, it returns the error shown in the attached image.  There is an On/Off Outlet on the same circuit (unswitched) which I had no trouble adding.  The keypad emits a long tone when the error window pops up.  I also tried adding it with the simple Start Linking dialog, but it returned the same error.

Am I doing something wrong or is it possible the device is broken out of the box?

Factory reset the keypad and try again. Also make sure your firmware and UI are the same and up to date

Did the factory reset on the keypad and tried to link it again. Same error. My ISY firmware and UI are both v.4.6.2

There's something interfering with the communication during the linking process. I'd make a jumper, and try looking from a different location

Hi and welcome to the UDI Forums!

FWIW, you mention "Link a Remote Linc 2" in your initial post. That's not the keypad. If that's what you been using, its better to:

• New Insteon Device
• Add the 3 octet Insteon ID xx.xx.xx - printed on the device's label
• Autodiscover

Paul

 

Edited June 10, 20187 yr by paulbates

Thanks for the help. Since the keypad was installed in a triple gang box, it was easier to unplug the ISY/PLM and move that set to the room adjacent to the keypad. After doing that, the keypad installed very easily with the procedure given by @paulbates

I am now having problems configuring the keypad to do what I want, but I will search some more and start a new thread about that if necessary.