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Unable to link Universal Devices to Google Home


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Posted

Hi, I'm subscribed to ISY Portal and had to unlink my account from Google Home because I added a couple of new devices that were not showing up. I tried to re-link my Portal account through the Google Assistant app, but when I enter my email and password for ISY Portal, I get an error page showing code 401, "Your client does not have permission to the requested URL." I can log in directly to the ISY Portal using the same credentials. How can I resolve this issue?

Thanks!

Posted

Well, of course I find a solution shortly after posting the question. In case someone else encounters this same issue... I had both the Google Home iOS app and the Google Assistant iOS app installed on my phone. When I clicked on the Home Control section in Google Home, it kicked me off to the Assistant app to finish the linking process. This is where the authentication failure happened. I uninstalled the Assistant app and tried again. This time the Google Home app pulled up the ISY Portal login page. Entering my credentials there worked correctly.

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  • 2 weeks later...
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Posted (edited)

I kept getting the same message that @visualcoat was getting, I tried your suggestion @Michel Kohanim but doesn't seem to change anything, even deleted the home to un-link everything and re-created a home, no dice.

 

**Edit** Never mind... I see what happened, I hadn't added any of the Google Home stuff in the Portal.  @visualcoat make sure you have it setup in the Portal > Tool > Connectivity > Google Home 

Edited by wingman1487
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Posted

Thank you for the help, though the UDI never shows up as a linked account.

 

SOLVED: The issue was that I had Microsoft Edge set as my default browser. Once I switch to my default browser back to Chrome it worked as expected.

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  • 3 weeks later...
Posted

You mean you added them in the portal and they don't show up? If so, make sure you don't add them as Google Home Category = Scene. Only use Light, Switch, or Outlet. A Scene means something else to Google home.

Sent from my Pixel 3 XL using Tapatalk

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