ISY not talking to my.isy.io after installing MobiLinc Connect

[Ethrex]

In mid-October I got a new Android phone. I wanted to try MobiLinc on it so I installed the app and and bought the "Portal Integration - MobiLinc Connect" module. Installing the module required rebooting the ISY, which it did. The phone app has been working fine. However right around that time, IFTTT stopped working and I haven't investigated why until just now. Right now if I go to https://my.isy.io the state of my ISY says:

"Offline since Tuesday October, 23rd, 10:07:19 PM"

Attempting to perform nearly any action on the ISY gives a modal with the error "ISY is not online".

So I go to my Administrative Console and in Configuration > Portals it shows it is connected/online:

Portal Integration - Mo...
/ Online / Registered
[Refresh]

Refreshing still shows online.

Below I pasted all the statuses of my installed modules. My ISY thinks its talking to https://my.isy.io but the web portal thinks its not talking to it. I tried removing the ISY from the website and adding it again but that doesn't update the status (nor does the refresh button). There was a firmware update available so I let it automatically update hoping that might solve it, but that didn't solve it either. Anybody know how to fix this?

VERSIONS

Firmware version: Insteon_UD994_OADR v.4.7.3 (2018-07-09-16:50:21)
UI: Insteon_UD995 v.4.6.2 (2017-06-21-13:52:47)

MODULES:

Portal Integration - MobiLinc Connect
Installed on: October 24, 2018
Active

ISY Portal
Expires: February 17, 2020
Installed on: February 17, 2018
Active

Open Auto Demand/Response Module
Installed on: November 28, 2017
Active

Z-Wave Module
Installed on: November 28, 2017
Active

 

[Bumbershoot]

The ISY can only connect to one portal at a time, either the MobiLinc portal or the UDI portal.  One or the other.  Unless I'm misreading, it appears that your ISY is actually connected to the MobiLinc portal, not the UDI portal, which is likely the cause of the issue.

[Ethrex]

Okay, wow, I must have missed that memo. So you are telling me that I cannot use both IFTTT and a remote mobile phone connection to my ISY? I hope I misread that. Well thank you so much for telling me this before I shelled out $199 for a lifetime subscription of mobilinc the ISY won't even let me use without disabling IFTTT. Please confirm...

[Bumbershoot]

You can use IFTTT with either the UDI portal or the MobiLinc portal.  IFTTT isn't the issue.  It's simply that the ISY cannot simultaneously connect to both the MobiLinc portal and the UDI portal.  You'll need to choose a portal service. 

Either portal appears to be very full featured, very well supported, and I doubt you'll go wrong with either.  Looking forward, the UDI portal should support some cloud based nodeservers in the near future, if those are of interest to you.  I don't know what plans are forthcoming for the MobiLinc portal.  IMHO, we have something akin to an embarrassment of riches in the portal department...  Very nice choices.

I use MobiLinc and Agave (on my iOS devices) connecting to the UDI portal and they work just fine.  I also use IFTTT from the UDI portal to make some things happen in my ISY.  I believe the same can be said for the MobiLinc portal.

2 hours ago, Ethrex said:

Okay, wow, I must have missed that memo. So you are telling me that I cannot use both IFTTT and a remote mobile phone connection to my ISY? I hope I misread that. Well thank you so much for telling me this before I shelled out $199 for a lifetime subscription of mobilinc the ISY won't even let me use without disabling IFTTT. Please confirm...

To explicitly answer your question, you can indeed use IFTTT and a remote mobile connection to your ISY -- through a portal service.  I my case, I connect with MobiLinc or Agave to the UDI portal when I want to use my iPhone to interact with my ISY.  I do not open a hole in my firewall to connect my mobile device to my ISY, or create a VPN tunnel.  My interactions with IFTTT occur at the UDI portal.  I think you can do precisely the same thing using the MobiLinc portal, maybe even more -- I don't know as I haven't used it.

You just need to pick a portal, and that might take a bit more research on your part.  I can't/won't recommend one over the other.

[Ethrex]

Ah thank you. I was unaware MobiLinc Connect had all of these features other than just allowing me to connect the Android phone app. I am browsing mobilinc.com now and will research. However now it looks like the real price of MobiLinc Connect is $299, not the $199 advertised in the MobiLinc Pro phone app. $299 is a little steep and I will probably not get wife-sign-off and have to look for alternatives for a phone app, or just go without.

[Bumbershoot]

28 minutes ago, Ethrex said:

Ah thank you. I was unaware MobiLinc Connect had all of these features other than just allowing me to connect the Android phone app. I am browsing mobilinc.com now and will research. However now it looks like the real price of MobiLinc Connect is $299, not the $199 advertised in the MobiLinc Pro phone app. $299 is a little steep and I will probably not get wife-sign-off and have to look for alternatives for a phone app, or just go without.

I'm not entirely certain what the UDI portal costs, but I believe it was $49.00 for the first two years, and $12.00 a year to renew.  Check with sales@universal-devices.com.  I know there's a boat load of functionality included, as it includes/replaces the networking module in the ISY.  For me, it's very well worth it.  IFTTT/Alexa/Google Home connectivity is included, and MobiLinc works just fine with it.

Edited November 5, 2018 by Bumbershoot

[DennisC]

55 minutes ago, Ethrex said:

Ah thank you. I was unaware MobiLinc Connect had all of these features other than just allowing me to connect the Android phone app. I am browsing mobilinc.com now and will research. However now it looks like the real price of MobiLinc Connect is $299, not the $199 advertised in the MobiLinc Pro phone app. $299 is a little steep and I will probably not get wife-sign-off and have to look for alternatives for a phone app, or just go without.

If you are on an Android phone, Agave is a phone app you should check out. It is very well supported with new features being added all the time.

[paulbates]

I'm not entirely certain what the UDI portal costs, but I believe it was $49.00 for the first two years, and $12.00 a year to renew.  Check with sales@universal-devices.com.  I know there's a boat load of functionality included, as it includes/replaces the networking module in the ISY.  For me, it's very well worth it.  IFTTT/Alexa/Google Home connectivity is included, and MobiLinc works just fine with it.

Too add to bumbershoot’s list, you can use the portal to remotely access the ISY via the admin console and dashboard, and access web pages hosted on the ISY including HAD (home automation dashboard) from the internet while not opening any router ports.

Paul


Sent from my iPhone using Tapatalk

[MWareman]

Okay, wow, I must have missed that memo. So you are telling me that I cannot use both IFTTT and a remote mobile phone connection to my ISY? I hope I misread that. Well thank you so much for telling me this before I shelled out $199 for a lifetime subscription of mobilinc the ISY won't even let me use without disabling IFTTT. Please confirm...

 

 

You can do remote connections from your phone using the stock MobiLinc app and the ISY Portal.

 

Just configure it as a direct connection to ISY and use your Portal username and password. You’ll need to make sure the ‘Preferred’ ISY is set in your Portal account. To use this you will have to ask UDI to disable the Mobilinc Connect service on your ISY.

 

You can also do IFTTT with the ISY Portal. It’s a bit more work though (you have to use the IFTTT ‘Webhook’ facility).

[Ray]

My Mobilinc has stopped connecting about 24 hours ago.  It was working perfect and my subscription is good for almost a year.

I can connect to my ISY wired and everything appears ok.

HELP! please?

[paulbates]

21 minutes ago, Ray said:

My Mobilinc has stopped connecting about 24 hours ago.  It was working perfect and my subscription is good for almost a year.

I can connect to my ISY wired and everything appears ok.

HELP! please?

Hi Ray, welcome to the UDI Forums!

• You're sure your subscription is up to date
• Please re-post this in the mobilinc forum where Wes, the author/owner will see it and continue the conversation over there

Paul

Edited November 6, 2018 by paulbates

[Ray]

Yes. Expires in August 2019

[Ethrex]

On 11/5/2018 at 3:40 PM, MWareman said:

You can do remote connections from your phone using the stock MobiLinc app and the ISY Portal.

Just configure it as a direct connection to ISY and use your Portal username and password. You’ll need to make sure the ‘Preferred’ ISY is set in your Portal account. To use this you will have to ask UDI to disable the Mobilinc Connect service on your ISY.

I was able to plug in my dyndns.org host in the MobiLinc app and confirm that it works while both at home and remotely as well. This solved everything for me - you saved me $299, thanks MWareman!