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Schlage BE469 Not Showing All Program Options


io_guy

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So my battle with the Z-Wave card upgrade continues.

First round disaster, wiped and restored config, no change.  Excluded all devices and reset the module (setup from scratch), thing got better.  Moved ISY to the middle of my house, I'm almost where I was with the old Gen3 module.

New problem.  One of the two (identical) Schlage locks doesn't seem to have all the program options (jammed is missing).

Good one:

Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ] ----------------------------------------------
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ] Front Door Lock
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ] ZW003_1 uid=3 type=4.64.3 mid=59 tid=25409 pid=20548 model=2
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x22  V1   APPLICATION_STATUS
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x72  V1   MANUFACTURER_SPECIFIC
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x7A  V2   FIRMWARE_UPDATE_MD
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x98  V1   SECURITY
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x86  V1   VERSION
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ] - Secure
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x5D  V2  ANTITHEFT
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x85  V1  ASSOCIATION
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x20  V1  BASIC
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x80  V1  BATTERY
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x70  V1  CONFIGURATION
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x62  V2  DOOR_LOCK
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x71  V3  NOTIFICATION
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  x63  V1  USER_CODE
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ]    -  xEF  V0  MARK
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ] 
Mon 11/26/2018 03:30:53 PM : [ZW-SHOW         ] ----------------------------------------------

image.png.4f6459826902fe6d8403f77f37ab967a.png

 

Bad one:

Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ] ----------------------------------------------
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ] Rear Door Lock
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ] ZW005_1 uid=5 type=4.64.3 mid=59 tid=25409 pid=20548 model=2
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x22  V1   APPLICATION_STATUS
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x72  V1   MANUFACTURER_SPECIFIC
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x7A  V2   FIRMWARE_UPDATE_MD
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x98  V1   SECURITY
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x86  V1   VERSION
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ] - Secure
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x5D  V2  ANTITHEFT
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x85  V1  ASSOCIATION
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x20  V1  BASIC
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x80  V1  BATTERY
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x70  V1  CONFIGURATION
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x62  V2  DOOR_LOCK
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x71  V3  NOTIFICATION
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  x63  V1  USER_CODE
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ]    -  xEF  V0  MARK
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ] 
Mon 11/26/2018 03:31:02 PM : [ZW-SHOW         ] ----------------------------------------------


image.png.b189b5baab7872b5cfd81bf26a76163a.png

 

Everything else about it seems ok?

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@io_guy,

I am so sorry you have had to deal with all these issues. Unfortunately it's very difficult and time consuming to debug serious issues over forum posts especially since tracking their progress is rather impossible. 

Please send your backup and the contents of the event viewer to support@universal-devices.com. Also, please make sure you backup your Z-Wave.

 

With kind regards,

Michel

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