FarmerGeek Posted June 1, 2019 Share Posted June 1, 2019 I don't know if this belongs here or in the ISY thread. My Alexa is not talking to my ISY994. It all fell apart about 3 months ago when I get a new phone and tried to get MobiLink pro working. Was told that I need to change the skill to Mobilinc. Did that and that is when Alexa and ISY stopped talking. When I go Alexa and I see all the devices but Alexa and ISY are not talking. Did not get any support from Mobilink and they were taking me through the cloud which I did not need to do before and did not want, call me paranoid, and had to pay. Anyway changed back to ISY Optimized for Smart Home V3. Again I can "see" all the devices but Alexa says the hub is not responding. How can I trouble shoot the Alexa to ISY issue to get the two of them talking? Is there a mobile app that will work with the ISY Smart Home skill? Thanks Link to comment
larryllix Posted June 1, 2019 Share Posted June 1, 2019 Most problems I have seen here are solved by disconnecting the Alexa skill from your UDI account, and then reconnecting them. It seems to take a fresh data grab and all is fixed again Link to comment
lilyoyo1 Posted June 1, 2019 Share Posted June 1, 2019 1 hour ago, FarmerGeek said: I don't know if this belongs here or in the ISY thread. My Alexa is not talking to my ISY994. It all fell apart about 3 months ago when I get a new phone and tried to get MobiLink pro working. Was told that I need to change the skill to Mobilinc. Did that and that is when Alexa and ISY stopped talking. When I go Alexa and I see all the devices but Alexa and ISY are not talking. Did not get any support from Mobilink and they were taking me through the cloud which I did not need to do before and did not want, call me paranoid, and had to pay. Anyway changed back to ISY Optimized for Smart Home V3. Again I can "see" all the devices but Alexa says the hub is not responding. How can I trouble shoot the Alexa to ISY issue to get the two of them talking? Is there a mobile app that will work with the ISY Smart Home skill? Thanks How did you have it set up prior? Were you using an emulator before or the ISY Portal? Unless you use an emulator you would need to use either UDI's portal (V3 connects to) which is cloud based and a subscription or mobilinc's which is cloud based and a subscription. Either way with Alexa being cloud based you'll still have your stuff going through the cloud. We need to know how you handled things prior as that would be the way to get you up and running again. Link to comment
FarmerGeek Posted June 1, 2019 Author Share Posted June 1, 2019 I set this up several years ago so here is what I remember. Yes I know that using Alexa is going through the cloud. I want to limit my exposure. On the 994 I have ISY portal installed. If I remember correctly this is how I had it to start with. On Alexa I can "see" all the devices, they don't respond. Right now I also show "Portal Integration - Mobilink Connect" installed but don't know how to remove it. Link to comment
FarmerGeek Posted June 2, 2019 Author Share Posted June 2, 2019 I think I found the problem but don't know how to fix. so confirmed isy is up and running. go into UD ISY portal and it shows the ISY is not on line. Verified the UUID, even deleted and re added. What else can I look for? Link to comment
Michel Kohanim Posted June 2, 2019 Share Posted June 2, 2019 @FarmerGeek, The best place to start is the error log. If you are still having trouble, please do not hesitate to submit a ticket. With kind regards, Michel Link to comment
FarmerGeek Posted June 3, 2019 Author Share Posted June 3, 2019 error ,oh in Alexa or isy. if Alexa, where di I find it? Link to comment
Michel Kohanim Posted June 3, 2019 Share Posted June 3, 2019 @FarmerGeek, Admin Console | Tools | Error Log. With kind regards, Michel Link to comment
FarmerGeek Posted June 6, 2019 Author Share Posted June 6, 2019 h Quote Here are the last 9 entries on the ISY Wed 2019/06/05 12:01:39 AM System -50001 -16 Wed 2019/06/05 12:42:58 AM System -140000 dispatcher.mobilincconnect.com Wed 2019/06/05 01:31:42 AM System -140005 CLI-HAMW Wed 2019/06/05 04:11:42 AM System -140000 dispatcher.mobilincconnect.com Wed 2019/06/05 04:31:41 AM System -140005 CLI-HAMW Thu 2019/06/06 12:01:31 AM System -50001 -6 Thu 2019/06/06 09:01:26 AM System -140005 CLI-HAMW Thu 2019/06/06 10:01:25 AM System -140005 CLI-HAMW Thu 2019/06/06 11:01:24 AM System -140005 CLI-HAMW Link to comment
Michel Kohanim Posted June 7, 2019 Share Posted June 7, 2019 @FarmerGeek, It seems that you have DNS problems: https://wiki.universal-devices.com/index.php?title=Main_Page#DNS_Error With kind regards, Michel Link to comment
TomL Posted June 7, 2019 Share Posted June 7, 2019 I had this problem a few months ago when I first was trying to use a phone app, everything was fine until I installed Mobilinc and subscribed to their portal. THen Alexa quit working when it was just the UDI portal I was subscribed to. I went to UDI support page opened a ticket, requested they cancel/disconnect Mobilinc portal. They were very prompt and I was talking to Alexa again in about an hour from contactinf them. I ended up using Agave for phone app, no more problems. Hope this helps. Link to comment
FarmerGeek Posted June 8, 2019 Author Share Posted June 8, 2019 at this URL https://www.universal-devices.com/login-for-ticket/#lform and should the username/password be the same as here? Link to comment
TomL Posted June 8, 2019 Share Posted June 8, 2019 It would be whatever your user name password is for your UDI account. If you look top right on that page, hit the drop down menu, at bottom of drop down is link to "My Account". Login or create one if you don't have already. Link to comment
FarmerGeek Posted June 9, 2019 Author Share Posted June 9, 2019 When I try to use the username "FarmerGeek" I get can't find user. When I use the email address and the password I use for this forum I get incorrect password. When I try and change the password I get Can't find account. So I am confused. Link to comment
FarmerGeek Posted June 9, 2019 Author Share Posted June 9, 2019 On 6/7/2019 at 10:21 AM, Michel Kohanim said: @FarmerGeek, It seems that you have DNS problems: https://wiki.universal-devices.com/index.php?title=Main_Page#DNS_Error With kind regards, Michel I do have the ISY on a static address. Have always had a static adders. I do have a the address space split into reserved for static devices, have several, and assignable by DHCP. When I switch to the UDI for smart home skill Alexa is able to find all my devices, just can't command any of the devices. Based on other comments I think I need to get the Mobilink skill removed. If you see in one of my other comments the username (email) and password I use to log in to this forum does not work. Link to comment
Mr.21 Posted June 19, 2020 Share Posted June 19, 2020 my alexa stopped talking to my ISY this morning.. it has worked for months till today. I have disabled and re enabled the skill no luck. How to trouble shoot this? Link to comment
blakevh Posted June 19, 2020 Share Posted June 19, 2020 15 minutes ago, Mr.21 said: my alexa stopped talking to my ISY this morning.. it has worked for months till today. I have disabled and re enabled the skill no luck. How to trouble shoot this? Check out this thread. https://forum.universal-devices.com/topic/29990-cant-access-alexa-skill/ The my.isy.io certificate has expired. Link to comment
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