ISY not (fully) operating

[asbril]

Since yesterday I have major issues with my ISY.

My Administrative Console does not list the status of any of my devices and neither Mobilinc Pro or Mobilinc X connects to my ISY.

At first when opening the AC I get the attached error message and then the AC asks me to agree to the ISY terms as if it is the first time that I connect.

UDI suspected that my SD card was corrupted, so I got a new card, did a restore, and the same error message appears. In fact at one point today my ISY would not appear in the ISY launcher. Upon suggestion from UDI I powered off my RPi and then the ISy showed up again but still same error message and status of devices do  not show. Strangely enough my programs run (most of the time).

I was able to send error log to UDI and they determined that I have a certificate issue with one  my Nodeservers but they can not determine which.

The only changes I have made in past few days are an update of the Harmony Hub Nodeserver and I added Mobilinc X (connected ISY Portal).

Does anyone have an idea what I should do ?

 

[Bumbershoot]

12 hours ago, asbril said:

I was able to send error log to UDI and they determined that I have a certificate issue with one  my Nodeservers but they can not determine which.

The only changes I have made in past few days are an update of the Harmony Hub Nodeserver and I added Mobilinc X (connected ISY Portal).

Does anyone have an idea what I should do ?

I guess the first thing I would do is shut down Polyglot then reboot your ISY.  If your ISY functionality returns, then it's likely Polyglot.  If it does turn out to be Polyglot, you may need to go spelunking through the nodeserver logs to see if there's any trace as to which nodeserver is causing the problem. Or, you could uninstall and reinstall the nodeservers to see if that fixes it.

I don't understand how MobiLinc connected to the portal would effect the ISY, but you could shut off the devices that are running MobiLinc and reboot your ISY to see if anything good happens.  If neither of these have any effect, then I'd restore from the last known good backup, leaving Polyglot and MobiLinc off while you do that.

[asbril]

38 minutes ago, Bumbershoot said:

I guess the first thing I would do is shut down Polyglot then reboot your ISY.  If your ISY functionality returns, then it's likely Polyglot.  If it does turn out to be Polyglot, you may need to go spelunking through the nodeserver logs to see if there's any trace as to which nodeserver is causing the problem. Or, you could uninstall and reinstall the nodeservers to see if that fixes it.

I don't understand how MobiLinc connected to the portal would effect the ISY, but you could shut off the devices that are running MobiLinc and reboot your ISY to see if anything good happens.  If neither of these have any effect, then I'd restore from the last known good backup, leaving Polyglot and MobiLinc off while you do that.

Thanks Bumbershoot, I will try all this later today. I forgot to mention that when I log into my ISY Portal account it says that my ISY is off line, which may explain why Mobilinc does not connect. All this very strange.

".............spelunking through the nodeserver logs to see if there's any trace as to which nodeserver is causing the problem..........."  I asked Michel if he could tell (I sent him the error log) but he was not able.

"..........shut down Polyglot then reboot your ISY.  If your ISY functionality returns, then it's likely Polyglot................" I did this yesterday, but the only difference was that with Polyglot off,  my ISY shows up in the ISY launcher and I can open the AC, being without status of any of my devices.

[Bumbershoot]

3 minutes ago, asbril said:

I did this yesterday, but the only difference was that with Polyglot off,  my ISY shows up in the ISY launcher and I can open the AC, being without status of any of my devices.

Have you written any new programs lately that might go into a tight loop?  Can you open the "Programs" tab on your ISY to see if any programs are busy?

[Bumbershoot]

8 minutes ago, asbril said:

".............spelunking through the nodeserver logs to see if there's any trace as to which nodeserver is causing the problem..........."  I asked Michel if he could tell (I sent him the error log) but he was not able.

I didn't mean your ISY error log, but the individual Polyglot logs.  You'll probably need to fix the certificate issue, in any event.  As you migrate to Polisy (especially if you recreate your nodeservers instead of doing a backup/restore) this might not be an issue.

[asbril]

7 minutes ago, Bumbershoot said:

I didn't mean your ISY error log, but the individual Polyglot logs.  You'll probably need to fix the certificate issue, in any event.  As you migrate to Polisy (especially if you recreate your nodeservers instead of doing a backup/restore) this might not be an issue.

Thanks. Hopefully that is the cause of the problem, and because the Polisy supposedly is being shipped I should be able to follow your suggestion. In the meantime I may just remove the nodeservers from my ISY (if I am able to).

[simplextech]

14 hours ago, asbril said:

The only changes I have made in past few days are an update of the Harmony Hub Nodeserver and I added Mobilinc X (connected ISY Portal).

If those are the only changes then remove them and see if the problems clear up.  Then add one at a time to see if a problem returns.

[asbril]

This is current (not encouraging) status :

These are the symptoms :

• I deleted the Mobilinc X App from my phone
• I deleted the Harmony Hub from the AC and from Polyglot.
• half the time, the ISY will not see my ISY. Only when power cycling my ISY will it see it.
• every time that I am able to open the Administrative Console, I get the same lib_403 error message, it then proceeds to list my devices but without any info in the status window.
• I found out that my Polyglot  IP address had changed  during the 24 hours that it had been powered off and I also updated the ISY info in Polyglot, which had reverted to admin/admin. I entered the new info in Polyglot.
• My existing ISY programs work normally (and that I find the weirdest), but I have no access in the AC to any of my devices or programs.
• I can log into my ISY Portal, but when clicking Select Tool; Information; ISY Information it says that Isy is not online.
• I am not sure yet, but I believe that, while my existing programs keep working, the nodeservers do not, even though they appear online in Polyglot.

Many thanks for any genius idea that anyone may have......

[Jimbo.Automates]

Do you have ports open on your router to the ISY? If so, close them and see if that helps.

Sent from my Pixel 3 XL with Tapatalk

[asbril]

No, I just checked and the port is not open.

[Bumbershoot]

Hi @asbril,

I found this post from a user showing the same symptoms. 

It appears that there might be a some sort of authentication issue involved with the error.

EDIT: Maybe you should reset the Username and Password back to defaults:

Reset Username and Password to Defaults

    Use a sharp object to push and hold in the Reset Button till the RX, TX, Mem, Error lights start blinking (every second)
    Continue holding for another 5 seconds till the RX, TX, Mem, Error lights turn on/off consecutively (RX -> Tx -> Mem -> Error)
    Release

If that does nothing, I might factory reset my ISY and restore a known good (and hopefully recent) backup.

https://wiki.universal-devices.com/index.php?title=Resetting_Your_ISY

 

[Bumbershoot]

55 minutes ago, asbril said:

• every time that I am able to open the Administrative Console, I get the same lib_403 error message, it then proceeds to list my devices but without any info in the status window.
• I found out that my Polyglot  IP address had changed  during the 24 hours that it had been powered off and I also updated the ISY info in Polyglot, which had reverted to admin/admin. I entered the new info in Polyglot.
• My existing ISY programs work normally (and that I find the weirdest), but I have no access in the AC to any of my devices or programs.
• I can log into my ISY Portal, but when clicking Select Tool; Information; ISY Information it says that Isy is not online.

@asbril, I'm beginning to agree with @Jimbo and think that you've got something happening on your network.  I don't know if you use IP reservations in your router, but the fact that your Polyglot server changed IP addresses and that you have trouble with the AC and that your ISY isn't communicating with the portal indicate that something is amiss there.

Have you changed anything with regards to your router or your network settings?  Have to tried to reboot your router?

[asbril]

1 hour ago, Bumbershoot said:

@asbril, I'm beginning to agree with @Jimbo and think that you've got something happening on your network.  I don't know if you use IP reservations in your router, but the fact that your Polyglot server changed IP addresses and that you have trouble with the AC and that your ISY isn't communicating with the portal indicate that something is amiss there.

Have you changed anything with regards to your router or your network settings?  Have to tried to reboot your router?

I did not change anything in my router (Google Wifi). There is no Port Reservation for my ISY Port. Thanks for pointing toward the Portral tab which indeed show that ISY Portal disappeared.

My license is still active :

License Active:	Yes
License Expiry Date:	2020-11-29

However this may actually help towards the solution . The ISY Portal not showing in my Administrative Console is either a cause or a symptom.

The other thing is that in the Administrative Console it does nopt let me change the user name and password from admin/admin. Each time I enter a new username and password, it tells me that "Failed to change user/password".

 

[asbril]

1 hour ago, asbril said:

I did not change anything in my router (Google Wifi). There is no Port Reservation for my ISY Port. Thanks for pointing toward the Portral tab which indeed show that ISY Portal disappeared.

My license is still active :

License Active:	Yes
License Expiry Date:	2020-11-29

However this may actually help towards the solution . The ISY Portal not showing in my Administrative Console is either a cause or a symptom.

The other thing is that in the Administrative Console it does nopt let me change the user name and password from admin/admin. Each time I enter a new username and password, it tells me that "Failed to change user/password".

 

I deleted my UUID from ISY Portal and added it again, but in Portals Tab of my AC it does not ask to accept this connection (even after doing Refresh several times).

[asbril]

1 hour ago, asbril said:

I deleted my UUID from ISY Portal and added it again, but in Portals Tab of my AC it does not ask to accept this connection (even after doing Refresh several times).

I did three things :

(1) I deleted my UUID from ISY Portal and added it back in

(2) I powercycled my ISY

(3) in Polyglot I changed settings to https and 443

Now in ISY Configuration ISY Portal shows as Registered but offline.

I open ISY Dashboard and was actually able to turn ON or OFF some devices, but it would not let me change Enable or Disable programs.

[simplextech]

Polyglot running local has zero connection to the ISY Portal.  In any kind of troubleshooting exercise only do one thing at a time and check results before continuing as when you do 3 things how do you decide what fixed things or caused the problem?

[asbril]

2 hours ago, simplextech said:

Polyglot running local has zero connection to the ISY Portal.  In any kind of troubleshooting exercise only do one thing at a time and check results before continuing as when you do 3 things how do you decide what fixed things or caused the problem?

I listened to you and returned Polyglot to original http. ISY Portal still showing Registered and Offline in AC Configuration / Portals.

[simplextech]

2 minutes ago, asbril said:

I listened to you and returned Polyglot to original http. ISY Portal still showing Registered and Offline in AC Configuration / Portals.

It sounds like there's a lot of issues and a lot of changes before, after, during this whole debacle.  Have you contacted UDI support?  Can they look at your system and try to get things working?  From the Portal and AC side I think UDI should look to verify the portal registration is good.

[asbril]

1 minute ago, simplextech said:

It sounds like there's a lot of issues and a lot of changes before, after, during this whole debacle.  Have you contacted UDI support?  Can they look at your system and try to get things working?  From the Portal and AC side I think UDI should look to verify the portal registration is good.

I have had multiple exchanges with UDI, but because my ISY "appears" offline they can not monitor directly by giving them the UUID.

I just sent them an update of all things I tried and gave them detailed status. I also sent them the error log.

The weirdest thing is that my existing programs run normally but I can not access them. This will be a problem on Monday when one of these programs is set to wake us up much earlier than what we want (lights and curtains).  My wife won't be happy or maybe tomorrow night I unplug the iSY.

[simplextech]

6 minutes ago, asbril said:

I have had multiple exchanges with UDI, but because my ISY "appears" offline they can not monitor directly by giving them the UUID.

I just sent them an update of all things I tried and gave them detailed status. I also sent them the error log.

The weirdest thing is that my existing programs run normally but I can not access them. This will be a problem on Monday when one of these programs is set to wake us up much earlier than what we want (lights and curtains).  My wife won't be happy or maybe tomorrow night I unplug the iSY.

As mentioned earlier all of this is pointing towards some network issue.  I went back in the thread and you said you don't have a "Port" reservation.  But do you have a DHCP or Host Reservation within the Google Wifi router?  I know nothing about the Google Wifi or how/what they may call it but it should not be "Port".

Does the AC still work only sometimes?  after a ISY reboot it works and then stops working?

[asbril]

28 minutes ago, simplextech said:

As mentioned earlier all of this is pointing towards some network issue.  I went back in the thread and you said you don't have a "Port" reservation.  But do you have a DHCP or Host Reservation within the Google Wifi router?  I know nothing about the Google Wifi or how/what they may call it but it should not be "Port".

Does the AC still work only sometimes?  after a ISY reboot it works and then stops working?

The ISY has neither an open port or a DHCP Reservation. I double checked.

The AC never works but sometimes I can open it and see all my devices listed on the left. The right window is either totally empty or just lists the same devices but without current state. When clicking on any device, the right window is empty with just the name/address of the device as a title on top. When I click on the Programs tab it is empty. The Configuration tab appears as normal, with the comment that ISY Portal shows (as mentioned) Registered  and Offline.

[simplextech]

5 minutes ago, asbril said:

The ISY has neither an open port or a DHCP Reservation. I double checked.

The AC never works but sometimes I can open it and see all my devices listed on the left. The right window is either totally empty or just lists the same devices but without current state. When clicking on any device, the right window is empty with just the name/address of the device as a title on top. When I click on the Programs tab it is empty. The Configuration tab appears as normal, with the comment that ISY Portal shows (as mentioned) Registered  and Offline.

No DHCP reservation.... so the IP address of the ISY could have changed during your testing and rebooting and such.  Have you cleared your java cache and downloaded and installed the ISY finder during any of this?

[asbril]

2 minutes ago, simplextech said:

Have you cleared your java cache and downloaded and installed the ISY finder during any of this?

Yes I tried that as well.

[simplextech]

Was the IP address the same or different from before the re-install?  May have been asked already but is your ISY configured with a static IP address or DHCP?

[asbril]

9 minutes ago, simplextech said:

Was the IP address the same or different from before the re-install?  May have been asked already but is your ISY configured with a static IP address or DHCP?

IP address of ISY did not change, and I never changed anything (such as static IP)  to the ISY settings as they come.