Tango Posted December 25, 2019 Posted December 25, 2019 This a follow-up to my question about if I needed a 2nd ISY. I went on and bought a 2nd ISY994iZW+/IR-PRO and hooked it up. According to my DHCP server, it has an IP address. The blue status light on the ISY is on, but when I try to open a browser tab to that IP address, there's no response. I also tried to add the device to the Java ISY control panel on my iMac. When I did that, I got an error message: "Socket Open Failed java.net_SocketTimeoutException." After that, I get "XML Parse Error: http<myipaddy>/desc." Then, nothing. If I try to go to Universal Devices URL to let me find a device, I get an error that my browser needs Java 2. (Yeah, that's an issue with browsers on a Mac.) So I know it's there, I know it's hooked up and getting the IP address, but from there, I can't communicate with my ISY. Also, there's a bit of other info that may be necessary. I have a DHCP server in my house and all the wired devices are attached through a switch near the DHCP server (and firewall). One CAT5e cable comes out of that switch, connects to a converter that converts the signals for the fiber optic cable connected on the other end of the converter. From there, the cable is about 500' to the barn. In the barn, there's another converter, then a CAT5e to the ethernet switch down there and one cable comes out of there to the ISY. That 2nd ISY (ISY-B for Barn) has an address assigned from my DHCP server. Also down there is a wifi router set up as an access point for wifi down there. I doubt this wireless access point should have any impact on the issue, but I'm mentioning it just in case. As I said, it's an access point so it does not do any work as a DHCP server, it lets my DHCP server in the house handle that. I doubt any of that is an issue, but, again, I'm mentioning it "just in case." The one thing to consider in terms of troubleshooting is that the buildings are a several minute walk apart, so making changes and going to the barn, coming back to the house for any reason, and going back is not something I want to have to do a lot of when troubleshooting.
apostolakisl Posted December 25, 2019 Posted December 25, 2019 What is your ISY's IP address and what is your computer's IP address? Are they on the same subnet? In other words, are the first 3 sets of numbers in the address the same?
Tango Posted December 26, 2019 Author Posted December 26, 2019 10 hours ago, apostolakisl said: What is your ISY's IP address and what is your computer's IP address? Are they on the same subnet? In other words, are the first 3 sets of numbers in the address the same? House ISY IP Address:172.16.7.243 Barn ISY IP Address: 172.16.7.244 Computer IP Address: 172.16.7.10 (ethernet) and 172.16.7.198 (wifi) So they're all on the same subnet. (I specified the DHCP server use those two specific addresses for the ISY connections. The computer address is also permanent.)
apostolakisl Posted December 26, 2019 Posted December 26, 2019 Well I don't know. I would move the second ISY back to the main property and connect to the same switch as your computer to rule out any issues with the fiber converters or remote switch. If it still doesn't work, I would leave the ISY-B connected right there until you get things working before moving it to the barn. Probably the next step would be factory reset the ISY.
Tango Posted December 26, 2019 Author Posted December 26, 2019 36 minutes ago, apostolakisl said: Well I don't know. I would move the second ISY back to the main property and connect to the same switch as your computer to rule out any issues with the fiber converters or remote switch. If it still doesn't work, I would leave the ISY-B connected right there until you get things working before moving it to the barn. Probably the next step would be factory reset the ISY. Good thoughts. From everything I've heard, and from what I can tell, the subnet is the same and the fiber connection should be "transparent." I have a HDHomeRun TV tuner in the house and I can connect to it from the barn when I use an iPad and can watch TV on it. I know that wouldn't be possible unless it were all on the same subnet, but there could be another issue that's causing the problem.
Michel Kohanim Posted December 26, 2019 Posted December 26, 2019 @Tango, The most important things are: 1. Make sure the pattern of lights upon reboot is identical to what's described here: https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs.2FLights 2. If it is, then the issues is 100% network related and has nothing to do with ISY With kind regards, Michel
larryllix Posted December 26, 2019 Posted December 26, 2019 This sounds like an IP address conflict. Is any IP address set to static inside it's ISY settings?IP addresses should be managed by only the central router.Sent using Tapatalk
Tango Posted December 26, 2019 Author Posted December 26, 2019 6 hours ago, Michel Kohanim said: @Tango, The most important things are: 1. Make sure the pattern of lights upon reboot is identical to what's described here: https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs.2FLights 2. If it is, then the issues is 100% network related and has nothing to do with ISY With kind regards, Michel Going along with what has been already suggested, I'll be checking on that this afternoon, when I'll have time to get down to the barn. I'm going to bring it up to the house and plug it in up here, where I can have it next to the computer when I troubleshoot. I'll definitely be watching the reboot process from here. 9 minutes ago, larryllix said: This sounds like an IP address conflict. Is any IP address set to static inside it's ISY settings? IP addresses should be managed by only the central router. Sent using Tapatalk I haven't been able to access this ISY at all yet, so I have every reason to suspect that it is using a factory default setting. I've set up the address for it in the DHCP server and only in that location. I haven't yet checked the device to see if the MAC address is listed on it, but the DHCP server does say, under leases, that the ISY is at the address and something at that address responds to a ping. I'll know more this afternoon.
apostolakisl Posted December 26, 2019 Posted December 26, 2019 9 hours ago, Tango said: Going along with what has been already suggested, I'll be checking on that this afternoon, when I'll have time to get down to the barn. I'm going to bring it up to the house and plug it in up here, where I can have it next to the computer when I troubleshoot. I'll definitely be watching the reboot process from here. I haven't been able to access this ISY at all yet, so I have every reason to suspect that it is using a factory default setting. I've set up the address for it in the DHCP server and only in that location. I haven't yet checked the device to see if the MAC address is listed on it, but the DHCP server does say, under leases, that the ISY is at the address and something at that address responds to a ping. I'll know more this afternoon. There could be something else that is set to a static IP address that is the same as the DHCP address given to ISY. You could try changing the router's address assignment for ISY to something else. 1
Tango Posted December 26, 2019 Author Posted December 26, 2019 8 minutes ago, apostolakisl said: There could be something else that is set to a static IP address that is the same as the DHCP address given to ISY. You could try changing the router's address assignment for ISY to something else. I had thought about that. I know sometimes when you change IP addresses for various reasons, that sometimes the old configuration gets buffered in some devices. I've seen a few cases where a device does not start listening on the new IP address until it's rebooted. I don't know why, but I'm wondering if that's what happened here. I disconnected it and brought it up to the house and plugged it in and had it just a few feet from me and my computer. This time it showed up in Chrome and in the admin panel on the first try. I made sure it was there and would remember that after a reboot. Then I took it down to the barn, set it up, and opened that IP address in my iPad. It worked. I can now connect to both ISY devices whether I'm in the barn or in the house. I have not tested it with HDLinc yet, but it'll also be a while before I have any Z-Wave devices added to the ISY in the barn. While we have most of the wiring done, there are temporary cheap toggle switches in the wall boxes so we can just make sure everything works. Since the electrician is MIA (tied up in another job for a bit), I may go through and swap out the old switches for the Z-Wave ones myself, so it'll be done and out of the way. I'm chalking this up as some kind of buffering issue or something like that, since other devices are working fine across the void between the buildings and I know this ISY was originally given a different IP address.
Recommended Posts