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Failed to securely include device


jesusmr

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I upgraded to the Zwave Dongle 500. When I try to include an Eaton RF9601 switch I always receive the error "The Z-wave network failed to securely include your new device." I excluded it, I gave hard reset to the switch, repair link, heal network and I still haven't been able to add it. I would appreciate some help

 

Thanks,

JReyes

 

 

ce7ba7feb1e96aa177e9a0299767fb8a.jpg

 

 

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  • 1 year later...

Hello all;

I get the same error, with AeoTec MultiSensor 6 devices on V1.14, ISY on 5.3.0 and the device less than 10" away.

It doesn't matter, if I reset the sensor. I always have to Exclude before Add.

It gives the error, but adds the device. I don't want to install them in their location, 20' in the air...

Any ideas? cheers

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  • 2 weeks later...

I get the same error 3 trying to add a secondary controller to my ISY ZWave network. I have the units on top of each other, so its not the distance.  I am running 5.3.3. Any ideas greatly appreciated

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On 6/24/2021 at 5:30 PM, TriLife said:

Hello all;

I get the same error, with AeoTec MultiSensor 6 devices on V1.14, ISY on 5.3.0 and the device less than 10" away.

It doesn't matter, if I reset the sensor. I always have to Exclude before Add.

It gives the error, but adds the device. I don't want to install them in their location, 20' in the air...

Any ideas? cheers

I think the issue is with ISY 5.3.0 not supporting Security 2 yet, as indicated in the pop up window for Z-wave (see attached.

In any case, as mentioned by many others and just confirmed in my installation, connecting the AeoTec MS in non-secure mode significantly speeds up the response time and seems to strengthen the meshing.

Unless you have a very strong case for encryption, I'd skip it.

Cheers.

PXL_20210708_231035795.jpg

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