smacbride Posted June 29, 2020 Posted June 29, 2020 So for the last couple of days the ISY Finder app has been loading very slowly (several minutes) and Java has been displaying this: After pressing continue, the app comes up after several minutes and seems to work fine. I've cleared my java cache, deleted files, and re-installed from the "My ISY" button on the universal-devices main web page, but still having the same issue. Has anybody else been seeing this issue?
Michel Kohanim Posted June 30, 2020 Posted June 30, 2020 @smacbride Please try: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop With kind regards, Michel
smacbride Posted June 30, 2020 Author Posted June 30, 2020 That re-installed the Launcher on my desktop, but now it just shows the UD logo for a second and then does nothing. I tried to ping isy.universal-devices.com and it's unreachable from my PC. Shouldn't that be reachable? -Scott
Michel Kohanim Posted June 30, 2020 Posted June 30, 2020 @smacbride, https://wiki.universal-devices.com/index.php?title=Main_Page#admin.jnlp_does_not_start_the_Admin_Console With kind regards, Michel
smacbride Posted June 30, 2020 Author Posted June 30, 2020 Yes I've already tried all of those, added the site to the exception list, increased the memory. The other thing is that 3 out of 4 times, I get an error trying to bring up this forum as well. I'm wondering if I have an issue with my ISP?
Michel Kohanim Posted June 30, 2020 Posted June 30, 2020 @smacbride, I am sorry to ask, but did you actually read the contents of the link I sent (it may take a while to load). With kind regards, Michel
smacbride Posted June 30, 2020 Author Posted June 30, 2020 Yes I've read the links numerous times in the last few hours. I've added the https://isy.universal-devices.com to the Java exception site list, and I've increased the memory that Java uses with the -X option. I've tried this on 2 difference PCs now with the same result. This has been working fine for the last few years, just noticed it being slow to open last week. Forgot about it until today and it still has the same problem. Takes about 90 seconds for the security warning to pop up, then after that the "ISY Finder" comes up and the console runs just fine and comes up instantly. Not a big deal, just that the finder used to come up instantly without the security warning and I was curious if anybody else had this issue recently. Also I'm getting "site unreachable" using both Edge and Chrome coming to this forum about every other time I try. -Scott
DennisC Posted July 1, 2020 Posted July 1, 2020 From the provided link, this may help: admin.jnlp does not start the Admin Console If Java is indeed installed, the reason is that .jnlp file association is broken (it has to point to javaws.exe). Search for javaws.exe in the computer. Right mouse click and select "Open with" and point to "javaws.exe" to fix the .jnlp file association.
smacbride Posted July 1, 2020 Author Posted July 1, 2020 Like I said in my previous posts, the Admin Console works just fine, the problem is the ISYFinder app takes about 90 seconds to load. I turned on Java logging and it's doing a check with the CA to see if the certificate has been revoked. That check is timing out and causing the security warning to pop up. And "Yes" I've added the isy url to the Exception site list in the java control panel.
Michel Kohanim Posted July 1, 2020 Posted July 1, 2020 @smacbride, Thank you. This makes no sense since the only thing ISY Launcher does is to figure out which admin.jnlp to load and they are both signed by the same certificate. Can you please click on View Certificate Details and paste a screenshot? With kind regards, Michel
Michel Kohanim Posted July 1, 2020 Posted July 1, 2020 @smacbride, This is extremely odd. The validity should be: From: Wed Jan 08 11:37:55 PST 2020, To: Sat Apr 08 12:37:55 PDT 2023 Can you please: 1. Go to Java configuration panel | Security tab, click on Manage Certificates. Delete all certificates 2. Clear your Java cache 3. Make sure you are downloading from https://isy.universal-devices.com/start.jnlp (and not simply clicking on a file you may have on your desktop) With kind regards, Michel
smacbride Posted July 1, 2020 Author Posted July 1, 2020 OK so I deleted the cert under the Java panel, cleared the cache and re-installed the ISY launcher. I'm getting the same warning. If I click on the "view certificate details" from the Security Warning, it shows me the one from my previous post. However, if I go under the Java control panel, it shows the valid one: I also just tried this from my Laptop and I'm seeing the same weirdness.
Michel Kohanim Posted July 1, 2020 Posted July 1, 2020 @smacbride, Not really sure what to suggest. I just tried it again and, even during the initial prompt, I get the right certificate. I just don't know where the other one is coming from. With kind regards, Michel
smacbride Posted July 1, 2020 Author Posted July 1, 2020 If I get the time I'll try un-installing Java, and then try this from a clean install. For now I'm good as I was able to make my program changes in the Console. I was just curious as if anybody else was having this issue. Thanks for the help! -Scott
smacbride Posted July 1, 2020 Author Posted July 1, 2020 So I was able to get the app to pop up instantly by going into the Advanced Java Settings and telling it not to check for certificate revocations. Obliviously this could be a security risk, so not for the feint of heart.
smacbride Posted July 2, 2020 Author Posted July 2, 2020 Just in case anybody else has this issue, I was able to resolve it by re-booting my cable modem...
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