mbrossart Posted September 9, 2020 Posted September 9, 2020 After upgrading to v5, when I open the Admin Console, I get two error windows. First I get LIB_ERRORS-403, then I get Request Failed. I am opening the Admin Console through the Launcher. When setting up the Launcher, I added my ISY again using the Admin Console URL from the portal under ISY Information. It does not matter if I use the ISY line item that the Launcher identifies or the one I added, they both point to the same ISY, I get LIB_ERRORS-403. However, it's only when I use the line item that I added that I get the Request Failed. Once in the Admin console, after clearing the errors, I went into Set Userid/Password, Admin User and created a user with the same admin credentials as is on my portal. I've closed the Admin Portal and relaunched it via the Launcher using the credentials I just set and still get LIB_ERRORS-403. When I log into the portal, I can see my ISY with a green connected light on the line. I can't tell if these are extraneous errors, but something seems to be amiss.
mbrossart Posted September 9, 2020 Author Posted September 9, 2020 I've rebooted my ISY. Now in addition to the LIB_ERRORS-403, I'm getting Could not open file [/DEF/F1/I1/NLS/EN_US.TXT]. My error log since the reboot... Wed 2020/09/09 10:52:20 AM System -5 Start Wed 2020/09/09 10:52:21 AM System -110022 /CONF/INSTENG.OPT Wed 2020/09/09 10:52:21 AM System -110012 /CONF/INSTENG.OPT Wed 2020/09/09 10:52:22 AM System -110022 /DEF/F1/I1/NLS/EN_US.TXT Wed 2020/09/09 10:52:24 AM System -170001 [Network] Established Wed 2020/09/09 10:54:04 AM System -5011 uuid:0 Wed 2020/09/09 11:04:31 AM System -10011 n/a Wed 2020/09/09 11:04:49 AM System -10011 n/a Wed 2020/09/09 11:04:55 AM System -170001 [Auth:-10103] 192.168.171.20:55039->80, Num=3 Wed 2020/09/09 11:04:55 AM System -10011 n/a Wed 2020/09/09 11:05:30 AM System -170001 [Auth:-10103] 192.168.171.20:55072->80, Num=4
Michel Kohanim Posted September 9, 2020 Posted September 9, 2020 @mbrossart, Please do make sure you are using the launcher and that your UI/Firmware have the same number. With kind regards, Michel
mbrossart Posted September 10, 2020 Author Posted September 10, 2020 Yes, I am using the launcher. Yes, my UI & Firmware are the same:
Michel Kohanim Posted September 11, 2020 Posted September 11, 2020 @mbrossart, The reason is (and I am going to be harsh here): you decided to upgrade your ISY to a version that's dedicated to our SCE pilot customers and it says so explicitly. Please follow reinstall 5.2.0 following all the relevant INSTRUCTIONS: With kind regards, Michel
mbrossart Posted September 14, 2020 Author Posted September 14, 2020 Thanks Michal. This has fixed the issue. I'm not sure how I ended up with the SCE pilot version. I originally updated my firmware from the portal by selecting Maintenance > Firmware Update. I wasn't sure if I had a current version of the launcher, so I just searched for a launcher download and executed it. Are there different versions of the launcher? One that would have applied the SCE version? If so, that's probably how I got it. I didn't pay close enough attention to the launcher download. If they are the same, then I don't know how I got it, because from there, I just opened my Admin console from that launcher and the upgrade kicked off automatically. Bottom line, your advice had fixed my issue. Thanks. 1
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