Today we were having outages with our ISP, Cable modem was off line.

 

While we were offline I attempted to log into the admin console on ISY but was unable to.  I would click on the start.jnlp file and the ISY finder would launch, I finds my ISY correct IP address displayed, but when i clicked on the admin console, I got nothing.   I am on 5.0.16C. and could ping my isy while it was unresponsive.  As soon as the ISP connection was back, I was able to access the admin console. and everything was back to normal.

 

Any ideas of where to look so I can fix this so I can get to the admin console when I do not have access to public internet.

 

Any and all help is greatly appreciated.  If this has already been covered can you point me to the thread and i will start with any possible solutions there

 

Thanks

 

26 minutes ago, epfunke said:

Today we were having outages with our ISP, Cable modem was off line.

 

While we were offline I attempted to log into the admin console on ISY but was unable to.  I would click on the start.jnlp file and the ISY finder would launch, I finds my ISY correct IP address displayed, but when i clicked on the admin console, I got nothing.   I am on 5.0.16C. and could ping my isy while it was unresponsive.  As soon as the ISP connection was back, I was able to access the admin console. and everything was back to normal.

 

Any ideas of where to look so I can fix this so I can get to the admin console when I do not have access to public internet.

 

Any and all help is greatly appreciated.  If this has already been covered can you point me to the thread and i will start with any possible solutions there

 

Thanks

 

You must be using the launcher which needs an internet connection to work. You could ask udi for the admin console for your firmware

Yes I am using launcher, I will request the console for my firmware.  Thanks for clarifying this

You should be able to use http://<ipaddress of ISY>/admin.jnlp to download.

Thanks,  I downloaded and also tested that link.  Both worked and i can access ISY without the broadband connection

17 minutes ago, epfunke said:

Thanks,  I downloaded and also tested that link.  Both worked and i can access ISY without the broadband connection

The older  admin console ISY Finder will be stored in your java cache and needs to be cleared out, and then reinstalled with every new ISY firmware version. When the UI and firmware versions don't match you will have trouble with mismatched features that cause trouble. ISY Launcher loads and installs the correct version each time.