Ajax Posted February 7, 2021 Share Posted February 7, 2021 Good evening! First I am pretty new to the Polisy world and have a ticket with Michel and they are helping but with the weekend I am not expecting anything, figured maybe you guys can help. We are pretty sure the polisy cannot access the internet... we have done OS updates. I can log into the Polisy with my laptop being on wireless so I know it is on my network I can even see the Node store and try to download nodes and get the above errror. I have both the ISY and Polisy on reserved IP's using their MAC. Not sure what to do... Link to comment Share on other sites More sharing options...
Michel Kohanim Posted February 7, 2021 Share Posted February 7, 2021 @Ajax, I responded to your ticket. With kind regards, Michel Link to comment Share on other sites More sharing options...
Ajax Posted February 7, 2021 Author Share Posted February 7, 2021 More than I ever expected Michel working on weekends! That is why I love this company! And with his help we figured out I just cannot use putty and was able to update to the new OS and is working. THanks again. Link to comment Share on other sites More sharing options...
stephan Posted February 21, 2021 Share Posted February 21, 2021 Even after updating to 2.2.11 I still get the error cloneRepo: Error: runInstallProcess: undefined when I try to install a new Node Server. Any tips? Update: I have the same issue as this user reported: This is the error message: libpython3.7m.so.1.0: Undefined symbol "close_range@FBSD_1.6" Link to comment Share on other sites More sharing options...
Michel Kohanim Posted February 21, 2021 Share Posted February 21, 2021 @stephan, If you know how to access ssh, please do: curl -s https://my.pkg.isy/script/update121.sh | sudo bash If not, please submit a ticket and we'll help you. With kind regards, Michel Link to comment Share on other sites More sharing options...
stephan Posted February 23, 2021 Share Posted February 23, 2021 I ran this command instead and now the install worked. Thanks curl -s https://pkg.isy.io/script/update121.sh | sudo bash Link to comment Share on other sites More sharing options...
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