Sparkie741 Posted February 27, 2021 Posted February 27, 2021 Help! I just plugged in my 994i for the first time. I purchased an insteon modem and have it plugged into port A, the network plugged directly into my comcast modem. I have a windows 10 machine with a brand new version of JAVA installed. I installed ISY finder and the icon shows up on my desktop, executes fine but will not locate my interface
Mecheng70 Posted February 28, 2021 Posted February 28, 2021 Did you look at any of the troubleshooting wiki information?
Brian H Posted February 28, 2021 Posted February 28, 2021 If you have not found it yet. I would also say looking at the great wiki information along with help here. Will be a great help. https://wiki.universal-devices.com/index.php?title=Main_Page
MrBill Posted February 28, 2021 Posted February 28, 2021 The Insteon PLM needs to be plugged in first. Wait for the green light to be solid green....THEN plug in the ISY. or... do you mean finder appears on your screen but doesn’t find the ISY? That’s a different issue, in short look through your router interface and see if you can locate the ISY’s IP address, then use the ADD button in finder to add “http://w.x.y.y/desc” to finder, replace w.x.y.z with the IP address you found.
DennisC Posted February 28, 2021 Posted February 28, 2021 Here are some specific troubleshooting steps: https://wiki.universal-devices.com/index.php?title=Main_Page#Java_applications_are_blocked_by_your_security_settings
Sparkie741 Posted February 28, 2021 Author Posted February 28, 2021 I did edit my security preferences in JAVA to allow isy.universal....... the ISY Finder still comes up empty. I have to go out of town, pretty frustrated. I believe the problem is in my router, had a similar problem once with a thermostat. I'm just going to have to call technical service I think. Thanks for your help
Sparkie741 Posted February 28, 2021 Author Posted February 28, 2021 Mr Bill, Great name lol, been a few minutes since that. Yes, the finder comes up empty, I will try to manually enter the IP address before calling in. Thanks
MrBill Posted February 28, 2021 Posted February 28, 2021 43 minutes ago, Sparkie741 said: Great name lol, been a few minutes since that. It's always interesting to see who can recognize..... even with the graphic the younger set has no clue.... 44 minutes ago, Sparkie741 said: Yes, the finder comes up empty, I will try to manually enter the IP address before calling in. I'm not certain what method is employed to find the ISY on the network, but the finder isn't always good at it. My preference and I believe the best practice is to set an IP Reservation in your router, so that DHCP always gives ISY the same IP address, that way if finder comes up empty you know what to add without further ado. (I use easy to remember IP slots for devices that I might need to know the IP of...like 192.168.1.99 for the ISY) The funny thing is some routers want the reserved address outside the DHCP pool, some what it as part of the DHCP pool, and some don't care as long as it's an IP on the same logical network.
oberkc Posted February 28, 2021 Posted February 28, 2021 A couple of observations.... I don’t think the PLM (or lack thereof) will affect the ability to find and log into to ISY. you say that you are plugged directly into the comcast modem. Unfortunately, I have never used such a modem, but I cannot help but wonder if this modem is also a router. Do you knw?
MrBill Posted February 28, 2021 Posted February 28, 2021 3 minutes ago, oberkc said: A couple of observations.... I don’t think the PLM (or lack thereof) will affect the ability to find and log into to ISY. you say that you are plugged directly into the comcast modem. Unfortunately, I have never used such a modem, but I cannot help but wonder if this modem is also a router. Do you knw? I initially read the bolded sentence below to mean the PLM wasn't being found, especially with the first sentence. However before I even his post I wondered if this was about finder not finding.... so I added the OR... 16 hours ago, Sparkie741 said: Help! I just plugged in my 994i for the first time. I purchased an insteon modem and have it plugged into port A, the network plugged directly into my comcast modem. I have a windows 10 machine with a brand new version of JAVA installed. I installed ISY finder and the icon shows up on my desktop, executes fine but will not locate my interface The leased devices from Comcast are all-in-one Modem/Router/Wifi access points. The only case it could be a modem only is if its Customer owned modem, but if you've reached the point of buying a stand alone modem then you likely know you need a router too.
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