whywork Posted July 21, 2021 Posted July 21, 2021 (edited) Hi, I use and enjoy my ISY every day. Can't get my ISY/Polisy to fully register on Portal. Portal shows yellow light on ISY/Polisy UUID and complains about Access denied Pending approval by owner. I have ISY 994i/IR PRO 5.3.3 (Admin/Console/Help/About) and ISY/Polisy 5.0.2 (Admin/Console/Help/About) running on the same local network/Internet/firewall connection. my.isy.io shows ISY 994i/IR PRO 5.3.3 version 5.3.3 and is attached/green with info popup, online since current date/time (refreshable) in the portal. ISY/Polisy shows as VERSION 1.2.0 (NOT 5.0.2) and yellow and with info popup, online since current date/time (refreshable) BUT Pending approval by Owner. Tried going to ISY/Polisy "Portal Tab" to give permission - tab does not exist (another user reported same missing Portal tab). ISY 994i/IR PRO has portal tab showing registered online. I can't seem to find where to grant permission to register my ISY/Polisy on portal. Some other observations/information. Originally tried to register ISY/Polisy when it was running V 1.2.0 - never had any more success Removed re-added ISY/Polisy UUID from portal with no improvement Using ISY Finder I am MUST use Admin Console (Cloud) to access ISY/Polisy, Admin Console (LAN) always hangs. Another user reported same hang on lan access. I MUST use https 8443 to access Polisy http 8080 FAILS with no connection. ISY/Polisy shows "location unknown" and both sunrise sunset 12:00 AM I reported now FIXED, prior issue with multiple ISY/Polisy DNS requests to my.isy.io Cold boot ISY/Polisy has not positive effect Suggestions? Edited July 21, 2021 by whywork
lilyoyo1 Posted July 21, 2021 Posted July 21, 2021 2 hours ago, whywork said: Hi, I use and enjoy my ISY every day. Can't get my ISY/Polisy to fully register on Portal. Portal shows yellow light on ISY/Polisy UUID and complains about Access denied Pending approval by owner. I have ISY 994i/IR PRO 5.3.3 (Admin/Console/Help/About) and ISY/Polisy 5.0.2 (Admin/Console/Help/About) running on the same local network/Internet/firewall connection. my.isy.io shows ISY 994i/IR PRO 5.3.3 version 5.3.3 and is attached/green with info popup, online since current date/time (refreshable) in the portal. ISY/Polisy shows as VERSION 1.2.0 (NOT 5.0.2) and yellow and with info popup, online since current date/time (refreshable) BUT Pending approval by Owner. Tried going to ISY/Polisy "Portal Tab" to give permission - tab does not exist (another user reported same missing Portal tab). ISY 994i/IR PRO has portal tab showing registered online. I can't seem to find where to grant permission to register my ISY/Polisy on portal. Some other observations/information. Originally tried to register ISY/Polisy when it was running V 1.2.0 - never had any more success Removed re-added ISY/Polisy UUID from portal with no improvement Using ISY Finder I am MUST use Admin Console (Cloud) to access ISY/Polisy, Admin Console (LAN) always hangs. Another user reported same hang on lan access. I MUST use https 8443 to access Polisy http 8080 FAILS with no connection. ISY/Polisy shows "location unknown" and both sunrise sunset 12:00 AM I reported now FIXED, prior issue with multiple ISY/Polisy DNS requests to my.isy.io Cold boot ISY/Polisy has not positive effect Suggestions? Haven't had time to test the upgrade procedure so I can't answer most of your questions. However, Isy uses the secure port which is why https works but not http
MrBill Posted July 21, 2021 Posted July 21, 2021 Portal for ISY on Polisy is also currently disabled. (I can't post a link to the post that says that because I learned that in a ticket reply from Michel.)
Michel Kohanim Posted July 24, 2021 Posted July 24, 2021 @whywork, You can get Polisy on the Portal by doing the same exact thing as you would do with ISY. This said, you need to make sure a) ISY Portal module is installed and b) you have ISY v5.0.2. With kind regards, Michel
asbril Posted July 24, 2021 Posted July 24, 2021 11 minutes ago, Michel Kohanim said: @whywork, You can get Polisy on the Portal by doing the same exact thing as you would do with ISY. This said, you need to make sure a) ISY Portal module is installed and b) you have ISY v5.0.2. With kind regards, Michel I need some help as I don't see Polisy in my ISY Portal
MrBill Posted July 24, 2021 Posted July 24, 2021 13 hours ago, Michel Kohanim said: @whywork, You can get Polisy on the Portal by doing the same exact thing as you would do with ISY. This said, you need to make sure a) ISY Portal module is installed and b) you have ISY v5.0.2. With kind regards, Michel I'm unlcear how to add the ISY Portal module as the Purchase Modules menu item doesn't seem to exist in v5.0.2 --- Unrelated Suggestion: duplicating the V5.x numbering system seems like it's going to create ongoing confusion and make using search engines difficult. Should perhaps ISY on Polisy have a distinct version number? perhaps v6.x ??? 1 1
mbski Posted July 28, 2021 Posted July 28, 2021 (edited) On 7/24/2021 at 10:30 AM, MrBill said: I'm unlcear how to add the ISY Portal module as the Purchase Modules menu item doesn't seem to exist in v5.0.2 --- Unrelated Suggestion: duplicating the V5.x numbering system seems like it's going to create ongoing confusion and make using search engines difficult. Should perhaps ISY on Polisy have a distinct version number? perhaps v6.x ??? You can purchase on the isy portal https://my.isy.io/index.htm Then go to AC for ISY in polisy and select config tab, then portal tab, click the auth. Then ISY will re-boot and the selected ISY will show green in the portal. Edited July 28, 2021 by mbski Added image 1
whywork Posted July 29, 2021 Author Posted July 29, 2021 Hi, I use and enjoy my ISY everyday. FYI - In theory ... You can purchase on the isy portal https://my.isy.io/index.htm Then go to AC for ISY in polisy and select config tab, then portal tab, click the auth. Then ISY will re-boot and the selected ISY will show green in the portal. Looks like its working for most. However, some users, me included have experienced a few bugs. Registration on Portal seems stuck. Michel/Universal Devices, seems to be aware and working on it. [admin@polisy ~]$ sudo service isy restart Stopping isy. 15 1 0xffffffff81d63000 8320 uftdi.ko uftdi.ko is already loaded Starting isy. [admin@polisy ~]$ Admin console opens great on lan and cloud. But I have lost the portal tab. Gui and ISY both report v5.0.3
mbski Posted July 29, 2021 Posted July 29, 2021 (edited) 11 minutes ago, whywork said: Hi, I use and enjoy my ISY everyday. FYI - In theory ... You can purchase on the isy portal https://my.isy.io/index.htm Then go to AC for ISY in polisy and select config tab, then portal tab, click the auth. Then ISY will re-boot and the selected ISY will show green in the portal. Looks like its working for most. However, some users, me included have experienced a few bugs. Registration on Portal seems stuck. Michel/Universal Devices, seems to be aware and working on it. [admin@polisy ~]$ sudo service isy restart Stopping isy. 15 1 0xffffffff81d63000 8320 uftdi.ko uftdi.ko is already loaded Starting isy. [admin@polisy ~]$ Admin console opens great on lan and cloud. But I have lost the portal tab. Gui and ISY both report v5.0.3 FYI, Whywork, I was not replying to your issue. Edited July 29, 2021 by mbski Added name
MrBill Posted July 29, 2021 Posted July 29, 2021 17 hours ago, mbski said: FYI, Whywork, I was not replying to your issue. My issue turned out to need Michel's Magic Wand, my issue is fixed now (it developed I think because I was one of the first people that added portal back on 7/1 and the process changed a little thereafter.) I think @whywork was simply pointing out that it's not a one size fits all answer, and that there are some open issues. 1
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