ase Posted December 3, 2021 Posted December 3, 2021 I just run pkg upgrade and it upgraded ISY to 5.2.0 however now ISY is does not appear to be listening on any port. I can still access via portal and UD mobile.
ase Posted December 3, 2021 Author Posted December 3, 2021 Downgraded back to isy-5.1.1_7 restored backup and everything works. Reinstalled isy-5.2.0_52 and it doesn't listen on either 8080 or 8843 again.
larryllix Posted December 3, 2021 Posted December 3, 2021 3 hours ago, ase said: Downgraded back to isy-5.1.1_7 restored backup and everything works. Reinstalled isy-5.2.0_52 and it doesn't listen on either 8080 or 8843 again. Did you use https://ISYipAdress:8843 ^ or just http://ISYipAdress:8843 ?
mbking Posted December 3, 2021 Posted December 3, 2021 I have the same issue except I can’t reach ISY on Polisy with UD Mobile either. I created a ticket and included the debug.log file. There are numerous errors, but the ISY is still executing programs.Sent from my iPhone using Tapatalk
larryllix Posted December 3, 2021 Posted December 3, 2021 UD Mobile works just fine with my polisy/ISY however the thread subject is not about the ISY portal connections.
ase Posted December 3, 2021 Author Posted December 3, 2021 (edited) 2 hours ago, larryllix said: Did you use https://ISYipAdress:8843 ^ or just http://ISYipAdress:8843 ? I used http on 8080 and https on 8443. That is the correct ports for the proper protocols. NMAP scan showed that isy was not listening on either port. Once the unit was downgraded back to isy-5.1.1_7 and backup files placed back into /var/isy/FILES/CONF/ and a restart, it listened and functioned perfectly. Upgrading once again caused unit to stop listening again, restored works again. So it is obvious that there is an issue with ISY-5.2.0_52. Edited December 3, 2021 by ase
ase Posted December 3, 2021 Author Posted December 3, 2021 1 hour ago, mbking said: I have the same issue except I can’t reach ISY on Polisy with UD Mobile either. I created a ticket and included the debug.log file. There are numerous errors, but the ISY is still executing programs. Sent from my iPhone using Tapatalk If you haven't cleared the cache, you can use pkg file in /var/cache/pkg to restore isy back to 5.1.1. You will need to uninstall isy 5.2.0 with sudo pkg delete isy (this will remove all configuration so you need to have a backup of isy if you don't have a backup, use sftp to copy /var/isy/FILES/CONF) then reinstall isy from cached pkg in /var/cache/pkg. sudo pkg install isy-5.1.1_7.pkg. I had both build 7 and 5, I reinstalled 7. 1
mbking Posted December 3, 2021 Posted December 3, 2021 1 hour ago, ase said: If you haven't cleared the cache, you can use pkg file in /var/cache/pkg to restore isy back to 5.1.1. You will need to uninstall isy 5.2.0 with sudo pkg delete isy (this will remove all configuration so you need to have a backup of isy if you don't have a backup, use sftp to copy /var/isy/FILES/CONF) then reinstall isy from cached pkg in /var/cache/pkg. sudo pkg install isy-5.1.1_7.pkg. I had both build 7 and 5, I reinstalled 7. @ase, Thanks for the command lines to restore. I'm an amatuer at those and I appreciate the help. I'm going to hold off going back until I get a response on the ticket I logged. I may need to provide other error information to help locate the issue. But if need be, I'll put those commands to work. Fortunately, ISY on Polisy 5.2 is running the programs I have installed on it, so I have a little time to wait for a fix. Thanks again, Mark
Michel Kohanim Posted December 3, 2021 Posted December 3, 2021 @mbking, I responded to your ticket and this is a known issue. You can either click on the button on the front once or do: sudo pkg update && sudo pkg upgrade This should install udx 5.3 which automatically fixes the problem. With kind regards, Michel 1
mbking Posted December 3, 2021 Posted December 3, 2021 34 minutes ago, Michel Kohanim said: @mbking, I responded to your ticket and this is a known issue. You can either click on the button on the front once or do: sudo pkg update && sudo pkg upgrade This should install udx 5.3 which automatically fixes the problem. With kind regards, Michel That fixed the problem! Thanks Michel!
randyth Posted December 3, 2021 Posted December 3, 2021 32 minutes ago, Michel Kohanim said: @mbking, I responded to your ticket and this is a known issue. You can either click on the button on the front once or do: sudo pkg update && sudo pkg upgrade This should install udx 5.3 which automatically fixes the problem. With kind regards, Michel These instructions got the launcher recognizing my ISY/Polisy as well, but now my UUID appears zeroed out. And, I can't get past the "System Busy. Please do not power off..." dialog box after selecting the Polisy and logging in. It repeatedly -- and slowly -- counts up to 99% and then starts over at 0. I've restarted the Polisy twice now, but that doesn't appear to help.
MrBill Posted December 3, 2021 Posted December 3, 2021 16 minutes ago, randyth said: I've restarted the Polisy twice now, but that doesn't appear to help. To stop that you'll need to open Task Manager (Ctrl-shift-esc) and kill the java web launcher.
randyth Posted December 3, 2021 Posted December 3, 2021 3 minutes ago, MrBill said: To stop that you'll need to open Task Manager (Ctrl-shift-esc) and kill the java web launcher. That closes the entire Admin Console. It could be that I'm not finding the specific "System Busy" subtask in Task Manager in order to keep the console open. Regardless, I'm afraid that won't fix my lost UUID.
MrBill Posted December 3, 2021 Posted December 3, 2021 2 minutes ago, randyth said: That closes the entire Admin Console. It could be that I'm not finding the specific "System Busy" subtask in Task Manager in order to keep the console open. Regardless, I'm afraid that won't fix my lost UUID. Correct, I thought you couldn't get rid the of the admin console with busy status bar. for the UUID issue you should open a ticket. support@universal-devices.com
randyth Posted December 3, 2021 Posted December 3, 2021 15 minutes ago, MrBill said: ... for the UUID issue you should open a ticket. support@universal-devices.com Good idea. Done. Though I will say, having a UUID of 00:00:00:00:00:01 is kinda cool. 1
tazman Posted December 3, 2021 Posted December 3, 2021 44 minutes ago, randyth said: These instructions got the launcher recognizing my ISY/Polisy as well, but now my UUID appears zeroed out. And, I can't get past the "System Busy. Please do not power off..." dialog box after selecting the Polisy and logging in. It repeatedly -- and slowly -- counts up to 99% and then starts over at 0. I've restarted the Polisy twice now, but that doesn't appear to help. You might want to try restoring ISY from your most recent backup that might help with the busy screen but I did not test it before I uninstalled ISY then installed it and restored my backup.
randyth Posted December 3, 2021 Posted December 3, 2021 1 hour ago, randyth said: These instructions got the launcher recognizing my ISY/Polisy as well, but now my UUID appears zeroed out. And, I can't get past the "System Busy. Please do not power off..." dialog box after selecting the Polisy and logging in. It repeatedly -- and slowly -- counts up to 99% and then starts over at 0. I've restarted the Polisy twice now, but that doesn't appear to help. FYI, all I had to do was a... sudo service isy restart ...and both of the above problems went away. D'oh! 1
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