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Alexa Voice Services Unable to Link/Enable ISY Skill (v3)

dex
in UD Portal

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Posted

Sometime in the last hour, or so, Alexa control of ISY devices stopped working.  (9:30 AM Pacific)

I tried disabling the skill in the Alexa app, and re-enabling it.  After entering sign-in credentials, it spins for a little bit then says "Unable to link ISY Optimized for Smart Home V3 with Alexa."

I am able to log into the ISY portal (my.isy.iso) in a browser and it looks like the portal is up.  But something either on the Amazon side or ISY side is not connecting.

Anyone else seeing this?  If not, what additional troubleshooting advice do you have?  Thanks!

 

[Posted here because it looks like the Alexa-specific forum thread is dormant.]

Thanks Michel.

AWS Stauts report

2:04 PM PST        We have executed a mitigation which is showing significant recovery in the US-EAST-1 Region. We are continuing to closely monitor the health of the network devices and we expect to continue to make progress towards full recovery. We still do not have an ETA for full recovery at this time.

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