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UD has quality control issues with Polisy Pro - Not happy - Out of Box experience might be the worst ever

spyfish007
in Polisy

Featured Replies

Posted

I am very frustrated with this new purchase.  It has not gone like the instructions at all.  I plugged in per directions and no sounds happened and no network connection - even checked my router.  There was also a rattle.  I took off the cover and the card next to the wifi card was lose.  Snapped it in.  I also found the wifi antenna connector on the left was loose - tightened it up.  Power back up and I got sound, but still not working right.  I did a full reset - push and hold till all 3 LEDs show up (really first 2 flash, then the 3rd one by itself).  Finally I can see it on my network.  I can login with IP address in a web browser.   It gets stuck at he login screen.  It says I am logged in but the page does not change.  I then tried the single quick press for updates and nothing happens.  I have ssh via putty.  I've done what the wiki says and well well the update and upgrade commands have an issue.  

sudo pkg update
Updating FreeBSD-base repository catalogue...
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
pkg: https://pkg.isy.io/FreeBSD-base/FreeBSD:13:amd64/latest/meta.txz: Authentication error
repository FreeBSD-base has no meta file, using default settings
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
pkg: https://pkg.isy.io/FreeBSD-base/FreeBSD:13:amd64/latest/packagesite.pkg: Authentication error
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
pkg: https://pkg.isy.io/FreeBSD-base/FreeBSD:13:amd64/latest/packagesite.txz: Authentication error
Unable to update repository FreeBSD-base
Updating udi repository catalogue...
udi repository is up to date.
Error updating repositories!

Please help  as this is a very bad experience.  I have filed a ticket with UD, but I don't know how long that will take.

UDI has exceptional support, you should hear something as soon as someone is awake.

This is a date issue with in BSD itself. 

2 hours ago, spyfish007 said:

I am very frustrated with this new purchase.  It has not gone like the instructions at all.  I plugged in per directions and no sounds happened and no network connection - even checked my router.  There was also a rattle.  I took off the cover and the card next to the wifi card was lose.  Snapped it in.  I also found the wifi antenna connector on the left was loose - tightened it up.  Power back up and I got sound, but still not working right.  I did a full reset - push and hold till all 3 LEDs show up (really first 2 flash, then the 3rd one by itself).  Finally I can see it on my network.  I can login with IP address in a web browser.   It gets stuck at he login screen.  It says I am logged in but the page does not change.  I then tried the single quick press for updates and nothing happens.  I have ssh via putty.  I've done what the wiki says and well well the update and upgrade commands have an issue.  

sudo pkg update
Updating FreeBSD-base repository catalogue...
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
pkg: https://pkg.isy.io/FreeBSD-base/FreeBSD:13:amd64/latest/meta.txz: Authentication error
repository FreeBSD-base has no meta file, using default settings
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
pkg: https://pkg.isy.io/FreeBSD-base/FreeBSD:13:amd64/latest/packagesite.pkg: Authentication error
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Certificate verification failed for /CN=*.isy.io
34378686464:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/usr/src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
pkg: https://pkg.isy.io/FreeBSD-base/FreeBSD:13:amd64/latest/packagesite.txz: Authentication error
Unable to update repository FreeBSD-base
Updating udi repository catalogue...
udi repository is up to date.
Error updating repositories!

Please help  as this is a very bad experience.  I have filed a ticket with UD, but I don't know how long that will take.

This is an issue with BSD date time. You need to set the date and time in BSD. Certs are date time sensitive. 

You need to ssh into the unit.

run the sudo date yyyymmddhh

so if I were to set the time now I would run it as sudo date 202112100314

Edited by ase

    • Like 1
    • Author
    6 hours ago, kzboray said:

    UDI has exceptional support, you should hear something as soon as someone is awake.

    I've heard back from Michel and he asked for uname -a and suggested I contact sales and return it.

    • Author
    4 hours ago, ase said:

    This is a date issue with in BSD itself. 

    This is an issue with BSD date time. You need to set the date and time in BSD. Certs are date time sensitive. 

    You need to ssh into the unit.

    run the sudo date yyyymmddhh

    so if I were to set the time now I would run it as sudo date 202112100314

    Well I've not worked in certs before, so that one is new to me.  It worked great!  Thanks.  The updates now go through.  When restarting the services, it had 113 tasks when restarting polyglot!  I can now see the dashboard and it already found my ISY.  I'll ask Michel if he thinks I should still send it back.

    NP. I had to do that with both polisys I have.

    • Like 1
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    This topic is now closed to further replies.
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