ingeborgdot Posted January 10, 2022 Share Posted January 10, 2022 I have not updated for a long time. I have 5.2 installed right now, but am thinking about upgrading. I see so many things that say a lot of manual intervention is needed on some of these. Is there one that will require less manual intervention? It's not like I have days to spend reworking my system. Thanks. Link to comment
larryllix Posted January 10, 2022 Share Posted January 10, 2022 25 minutes ago, ingeborgdot said: I have not updated for a long time. I have 5.2 installed right now, but am thinking about upgrading. I see so many things that say a lot of manual intervention is needed on some of these. Is there one that will require less manual intervention? It's not like I have days to spend reworking my system. Thanks. V5.3.4 fixed a few bugs from v5.2 and is the latest for ISY994i. The bugs and complaints you are likely seeing are for the polisy box, and not ISY994i. The transfer over is a much tougher transfer and has some outstanding fixes needed. V5.3.4 should drop in transparently from v5.2 Link to comment
ingeborgdot Posted January 10, 2022 Author Share Posted January 10, 2022 Okay, you say the transfer over is a much tougher transfer? What do you mean by that? Because you also say 5.3.4 should drop in transparently from 5.2. Can you please clarify? Is it a tough update or an easy one? Thanks. Link to comment
MrBill Posted January 10, 2022 Share Posted January 10, 2022 Updating a 994i from 5.2 to 5.3.4 is simple. You won't notice much change, however there are numerous bug fixes. Backup, load the new firmware, the ISY will reboot itself.. You're done. @larryllix mixed in some talk about ISY on Polisy, which unfortunately has duplicate version numbers. It would have been much better if ISY on Polisy had been version 6, which I once suggested, it's very confusing with overlapping version numbers. Link to comment
ingeborgdot Posted January 10, 2022 Author Share Posted January 10, 2022 So, MrBill, are you saying that there will not be any manual interaction after the update??? Link to comment
ingeborgdot Posted January 10, 2022 Author Share Posted January 10, 2022 I upgraded, but I can't get my admin console to match my firmware. I have tried following the directions, but when I clear the Java cache, I get an error unable to uninstall applications. Link to comment
ingeborgdot Posted January 10, 2022 Author Share Posted January 10, 2022 I had to uninstall and reinstall Java. It now works kind of. The firmware and console now match. When I do step 7 of the instructions, I can get to the isy. When I do step 8 to launch directly from the isy, it works once, and then won't launch from that anymore. What am I doing wrong? Thanks. Link to comment
ingeborgdot Posted January 10, 2022 Author Share Posted January 10, 2022 So, the only thing that I seem to be having problems with, is the ISY Admin Console shortcut. The one from step #8. The ISY launcher works fine. I have to click on the ISY Admin Console shortcut 4 times before I can get in. The first 3 times it says it is unable to launch the application. The 4th time it says it is downloading, and the 5th time, I get into the console. I know I can just use the ISY launcher, and will. I just need to know what I'm doing wrong as to why I can't get in easily through the ISY Admin Console? Thanks. Link to comment
Geddy Posted January 10, 2022 Share Posted January 10, 2022 @ingeborgdot It's been a while since I went through the update process, but now looking at the notes for the 5.3.4 update find a few issues with how they're presented. Step 8 shouldn't be involved at all. Currently the most suggested way to launch the admin console is through the launcher process (found here and referenced in this post). What computer OS are you using? Windows or MacOS? In Windows once you've got the latest version of Java and have downloaded the launcher you should be able to get into the admin console with every click. The launcher puts this icon on your desktop: When you run the launcher it typically will open the "ISY Finder" window. That should automatically find the ISY as long as you're on the same local network as the ISY. If not, you will need to add it manually. When you see your ISY listed you should be able to click anywhere on that row and will get another pop up menu to launch the Admin Console (lan or cloud) or Dashboard) [see below] There is no difference for Admin Console here as long as you're local to your ISY. The "LAN" option lunches the admin portal directly from your local ISY. The "Cloud" option will download from the web to make sure UI/FW match (user interface and firmware). What you're trying to do in step 8 is what many will consider the "old" method of getting the admin console directly from the ISY994 firmware package. That's great, and the best way to make sure you match, but starting with 5.x UDI developed the launcher to help take that guesswork out of the process. It's somewhat a failsafe, but we have seen issues with it working for some people on MacOS (it sometimes works, but sometimes doesn't work). For most Windows users the launcher works 100% of the time. So if you've been able to upgrade the 994i to 5.3.4 and verified that firmware and UI match using the launcher...that's far enough. I wouldn't suggest the step 8 you mention of getting the admin console only directly from the ISY. I too have found it an issue after the first time launch is successful. The Launcher process works for me 100% of the time and the most simple way to access the admin console and assuring that UI/FW match. Link to comment
Techman Posted January 10, 2022 Share Posted January 10, 2022 When you click on Help | About the admin console what does it show for firmware and UI? When you cleared your Java cache did you also check the box for Applications. Which would have deleted your ISY Launcher from your desktop. You would then need to download the ISY Launcher. Link to comment
gzahar Posted January 10, 2022 Share Posted January 10, 2022 1 hour ago, ingeborgdot said: When I do step 8 to launch directly from the isy, it works once, and then won't launch from that anymore. I've had the same experience lately since updating to 5.3.4. Have to clear the Java cache to get it to run again after the first time. Obviously using the launcher/finder is quicker than clearing the Java cache and re-downloading the admin console. But I too liked the direct access w/o going through the launcher. Link to comment
ingeborgdot Posted January 10, 2022 Author Share Posted January 10, 2022 Okay, so I'll just forget about the old way. My firmware and UI both match at 5.3.4 Link to comment
Techman Posted January 10, 2022 Share Posted January 10, 2022 Anytime you update your ISY firmware you MUST clear your Java cache including applications and then download the ISY launcher. Link to comment
ingeborgdot Posted January 10, 2022 Author Share Posted January 10, 2022 Yes, I did that. I kept getting a message it was unable. I finally had to do revouninstaller and get every little bit of Java out of my computer before it would let me clear my cache. I finally got it to work. Link to comment
larryllix Posted January 11, 2022 Share Posted January 11, 2022 5 hours ago, Geddy said: @ingeborgdot It's been a while since I went through the update process, but now looking at the notes for the 5.3.4 update find a few issues with how they're presented. Step 8 shouldn't be involved at all. Currently the most suggested way to launch the admin console is through the launcher process (found here and referenced in this post). What computer OS are you using? Windows or MacOS? In Windows once you've got the latest version of Java and have downloaded the launcher you should be able to get into the admin console with every click. The launcher puts this icon on your desktop: When you run the launcher it typically will open the "ISY Finder" window. That should automatically find the ISY as long as you're on the same local network as the ISY. If not, you will need to add it manually. When you see your ISY listed you should be able to click anywhere on that row and will get another pop up menu to launch the Admin Console (lan or cloud) or Dashboard) [see below] There is no difference for Admin Console here as long as you're local to your ISY. The "LAN" option lunches the admin portal directly from your local ISY. The "Cloud" option will download from the web to make sure UI/FW match (user interface and firmware). What you're trying to do in step 8 is what many will consider the "old" method of getting the admin console directly from the ISY994 firmware package. That's great, and the best way to make sure you match, but starting with 5.x UDI developed the launcher to help take that guesswork out of the process. It's somewhat a failsafe, but we have seen issues with it working for some people on MacOS (it sometimes works, but sometimes doesn't work). For most Windows users the launcher works 100% of the time. So if you've been able to upgrade the 994i to 5.3.4 and verified that firmware and UI match using the launcher...that's far enough. I wouldn't suggest the step 8 you mention of getting the admin console only directly from the ISY. I too have found it an issue after the first time launch is successful. The Launcher process works for me 100% of the time and the most simple way to access the admin console and assuring that UI/FW match. I spent hours the last time attempting to get the ISY Launcher. As it also happened a few years ago, it put it into my start menu on Win 10. Took me hours and many, many trials to remember it was in my start pullup menu under UDI. Link to comment
larryllix Posted January 11, 2022 Share Posted January 11, 2022 5 hours ago, ingeborgdot said: Okay, so I'll just forget about the old way. My firmware and UI both match at 5.3.4 If you run Win 10, look in your Start menu under UDI folder. I find it on my desktop sometimes and other times in my start menu pullup. Link to comment
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