IoP - Possible Bug?

DennisC · February 18, 2022

I experienced something strange so I thought I would post it here to see if anyone else can reproduce it. I am also tagging @Michel Kohanimjust in case it is confirmed as a bug.

Last weekend, I was at the remote location of my 2nd Polisy and decided to migrate ISY994 to ISY on Polisy, I wanted to attempt this one first since it was a smaller site. The migration went well and it has been running all week without issues, except I realized I wasn't getting a specific notification.

Now that I am back at my main residence, I wanted to remote in and correct the typo I made it the notification address. I signed into the ISY Portal and obtained the admin console URL to allow me to directly remote in to the admin console via the ISY Launcher without opening a port. So far so good.

I signed into the remote IoP and went to Configuration - Emails/Notifications - Settings/Groups page and proceeded to correct the typo in recipients address. I hit OK on the popup page after making the change and then clicked on Save.

All looked good so far, however, I wanted to send the notification to make sure the change was successful and changed to the Programs tab. The page never loaded and I received the following error:

[LIB_ERRORS-503]

After logging out and back in, I found the change was not saved and had reverted back to the original text. I tried this several times with no success, receiving the same error when ever I changed pages. I then rebooted Polisy and tried again with the same result. I have tried to make this change several times over the last 3 days and have received the same error each time with multiply reboots in between.

Being curious, I tried again this morning and that attempt failed. I remoted in to my offsite router and "temporarily" opened a port to IoP (the port is now closed). I made my change and tested it without issue.

As I said at the beginning, I am not sure what this issue was but something was amiss, possibly a bug in(?), well not sure in specifically what.

Michel Kohanim · February 18, 2022

Hi Dennis, definitely a bug. Thanks so very much for reporting. Just to be clear, was this just the custom notifications?

With kind regards,
Michel

DennisC · February 18, 2022

2 hours ago, Michel Kohanim said:

Hi Dennis, definitely a bug. Thanks so very much for reporting. Just to be clear, was this just the custom notifications?

With kind regards,
Michel

Hi Michel, I didn't extensively test to see how far it extended. However, I after I posted my initial problem I also had a problem with updating a Network Resource.

I was able to both disable and enable a program.

Michel Kohanim · February 20, 2022

@DennisC,

Would you please send your IoP error log to support@universal-devices.com?

With kind regards,

Michel

DennisC · February 20, 2022

42 minutes ago, Michel Kohanim said:

@DennisC,

Would you please send your IoP error log to support@universal-devices.com?

With kind regards,

Michel

@Michel Kohanim,

Since the log error log in IoP is messed up, making it hard to read, I might have cleared the log since last I tried making a change. Do you want me to clear the error log and run the test again before sending to you?

Michel Kohanim · February 20, 2022

Hi @DennisC,

No, please send as is.

With kind regards,
Michel

Jim P · February 28, 2022

Until the log parsing is fixed... If you want to have it generated line by line you can do this..

Download notepad++

Install Notepad++

Close Notepad++

Open shortcuts.xml file with any text editor but not notepad++

You can find shortcuts.xml in

%appdata%\Notepad++ folder

The shortcuts.xml file will look like this ( ignore the macro name , the format of the file is what is important)

<NotepadPlus>
    <InternalCommands />
    <Macros>
        <Macro name="Trim Trailing and save" Ctrl="no" Alt="yes" Shift="yes" Key="83">
            <Action type="2" message="0" wParam="42024" lParam="0" sParam="" />
            <Action type="2" message="0" wParam="41006" lParam="0" sParam="" />
        </Macro>
        <Macro name="abc" Ctrl="no" Alt="no" Shift="no" Key="0">
            <Action type="1" message="2170" wParam="0" lParam="0" sParam="a" />
            <Action type="1" message="2170" wParam="0" lParam="0" sParam="b" />
            <Action type="1" message="2170" wParam="0" lParam="0" sParam="c" />
        </Macro>
Paste the section below here
    </Macros>

Note the first and last <Macros> tags

Paste the following so it appears just like the two sections listed above

Save the shortcuts.xml file

run notepad++

Load your saved error log in notepad++

run macro logfix

gzahar · March 1, 2022

12 hours ago, Jim P said:
Until the log parsing is fixed... If you want to have it generated line by line you can do this..

Download notepad++

Install Notepad++

Close Notepad++

Open shortcuts.xml file with any text editor but not notepad++

You can find shortcuts.xml in

%appdata%\Notepad++ folder

The shortcuts.xml file will look like this ( ignore the macro name , the format of the file is what is important)
<NotepadPlus>
    <InternalCommands />
    <Macros>
        <Macro name="Trim Trailing and save" Ctrl="no" Alt="yes" Shift="yes" Key="83">
            <Action type="2" message="0" wParam="42024" lParam="0" sParam="" />
            <Action type="2" message="0" wParam="41006" lParam="0" sParam="" />
        </Macro>
        <Macro name="abc" Ctrl="no" Alt="no" Shift="no" Key="0">
            <Action type="1" message="2170" wParam="0" lParam="0" sParam="a" />
            <Action type="1" message="2170" wParam="0" lParam="0" sParam="b" />
            <Action type="1" message="2170" wParam="0" lParam="0" sParam="c" />
        </Macro>
Paste the section below here
    </Macros>
Note the first and last <Macros> tags

Paste the following so it appears just like the two sections listed above

<Macro name="LogFix" Ctrl="no" Alt="no" Shift="no" Key="0">
            <Action type="3" message="1700" wParam="0" lParam="0" sParam="" />
            <Action type="3" message="1601" wParam="0" lParam="0" sParam="Mon" />
            <Action type="3" message="1625" wParam="0" lParam="2" sParam="" />
            <Action type="3" message="1602" wParam="0" lParam="0" sParam="\r\nMon" />
            <Action type="3" message="1702" wParam="0" lParam="768" sParam="" />
            <Action type="3" message="1701" wParam="0" lParam="1609" sParam="" />
            <Action type="3" message="1700" wParam="0" lParam="0" sParam="" />
            <Action type="3" message="1601" wParam="0" lParam="0" sParam="Tue" />
            <Action type="3" message="1625" wParam="0" lParam="2" sParam="" />
            <Action type="3" message="1602" wParam="0" lParam="0" sParam="\r\nTue" />
            <Action type="3" message="1702" wParam="0" lParam="768" sParam="" />
            <Action type="3" message="1701" wParam="0" lParam="1609" sParam="" />
            <Action type="3" message="1700" wParam="0" lParam="0" sParam="" />
            <Action type="3" message="1601" wParam="0" lParam="0" sParam="Wed" />
            <Action type="3" message="1625" wParam="0" lParam="2" sParam="" />
            <Action type="3" message="1602" wParam="0" lParam="0" sParam="\r\nWed" />
            <Action type="3" message="1702" wParam="0" lParam="768" sParam="" />
            <Action type="3" message="1701" wParam="0" lParam="1609" sParam="" />
            <Action type="3" message="1700" wParam="0" lParam="0" sParam="" />
            <Action type="3" message="1601" wParam="0" lParam="0" sParam="Thu" />
            <Action type="3" message="1625" wParam="0" lParam="2" sParam="" />
            <Action type="3" message="1602" wParam="0" lParam="0" sParam="\r\nThu" />
            <Action type="3" message="1702" wParam="0" lParam="768" sParam="" />
            <Action type="3" message="1701" wParam="0" lParam="1609" sParam="" />
            <Action type="3" message="1700" wParam="0" lParam="0" sParam="" />
            <Action type="3" message="1601" wParam="0" lParam="0" sParam="Fri" />
            <Action type="3" message="1625" wParam="0" lParam="2" sParam="" />
            <Action type="3" message="1602" wParam="0" lParam="0" sParam="\r\nFri" />
            <Action type="3" message="1702" wParam="0" lParam="768" sParam="" />
            <Action type="3" message="1701" wParam="0" lParam="1609" sParam="" />
            <Action type="3" message="1700" wParam="0" lParam="0" sParam="" />
            <Action type="3" message="1601" wParam="0" lParam="0" sParam="Sat" />
            <Action type="3" message="1625" wParam="0" lParam="2" sParam="" />
            <Action type="3" message="1602" wParam="0" lParam="0" sParam="\r\nSat" />
            <Action type="3" message="1702" wParam="0" lParam="768" sParam="" />
            <Action type="3" message="1701" wParam="0" lParam="1609" sParam="" />
            <Action type="3" message="1700" wParam="0" lParam="0" sParam="" />
            <Action type="3" message="1601" wParam="0" lParam="0" sParam="Sun" />
            <Action type="3" message="1625" wParam="0" lParam="2" sParam="" />
            <Action type="3" message="1602" wParam="0" lParam="0" sParam="\r\nSun" />
            <Action type="3" message="1702" wParam="0" lParam="768" sParam="" />
            <Action type="3" message="1701" wParam="0" lParam="1609" sParam="" />
        </Macro>

Save the shortcuts.xml file

run notepad++

Load your saved error log in notepad++

run macro logfix

Thanks! I had been doing this manually with Search/Replace.

But looks like they just fixed this in 5.4.0

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IoP - Possible Bug?

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