pjjameso Posted April 23, 2022 Posted April 23, 2022 Trying to remove my 994 from Polyglot but am unable as it has a blank uuid. IP is correct, thoughts?
Techman Posted April 23, 2022 Posted April 23, 2022 You can find you ISY UUID under the HELP | ABOUT in the admin console
pjjameso Posted April 23, 2022 Author Posted April 23, 2022 Thanks, the issue is I know the uuid but im unable to fill it in the location above. The field appear not editable
bpwwer Posted April 23, 2022 Posted April 23, 2022 Are you sure that's a 994?, usually they are on port 80 not 8080. PG3 will try to detect an ISY and add it to it's database when first started. If it doesn't detect one, it will add default values for IoP but maybe that's not working correctly and it's only partially adding it. what happens if you enter the correct values for that IP address (port, username, password)? Can you save that and does it then find it and populate the UUID?
pjjameso Posted April 23, 2022 Author Posted April 23, 2022 Yep 994 was my main device before updating to Polisy. Prior to updating I changed the 994 to port 8080 to make the restore process to Polisy quicker. Current Issue is you can’t edit and save changes without the uuid populated. The 994 is still connected to Lan and active on portal just not connected with Insteon modem.
Techman Posted April 23, 2022 Posted April 23, 2022 I believe that if you want to transfer your Portal license from one device to another you have to have UD support make the change.
pjjameso Posted April 23, 2022 Author Posted April 23, 2022 I did transfer my portal license successfully to Polisy and then used a trial portal license in my effort to delete the 994 from polyglot.
apostolakisl Posted April 24, 2022 Posted April 24, 2022 5 hours ago, pjjameso said: Trying to remove my 994 from Polyglot but am unable as it has a blank uuid. IP is correct, thoughts? I have exactly the same problem.
larryllix Posted April 24, 2022 Posted April 24, 2022 It seems to be some UI problem. Just select the valid one, edit the current one and save it. The blank one doesn't seem to have any effect on function.
Javi Posted April 24, 2022 Posted April 24, 2022 If you have an Android device, UD Mobile now on Android contains the PG3 frontend. You should be able to delete from the app
apostolakisl Posted April 24, 2022 Posted April 24, 2022 (edited) 21 minutes ago, Javi said: If you have an Android device, UD Mobile now on Android contains the PG3 frontend. You should be able to delete from the app Nope. Gives the same error "requires uuid" Also, doesn't let you enter a uuid Edited April 24, 2022 by apostolakisl
Javi Posted April 24, 2022 Posted April 24, 2022 8 minutes ago, apostolakisl said: Nope. Gives the same error "requires uuid" Thanks, that eliminates the Frontend/UI issue. Is the ISY editable from the app, or is this where the error is encountered? Edit: Just saw the image, if you save first, can the system be deleted? UUID is automatically input from ISY credentials, so it is not user editable.
apostolakisl Posted April 24, 2022 Posted April 24, 2022 3 minutes ago, Javi said: Thanks, that eliminates the Frontend/UI issue. Is the ISY editable from the app, or is this where the error is encountered? Edit: Just saw the image, if you save first, can the system be deleted? No, ud mobile does the same thing the http user interface does, it gives an error. You can't do anything with it.
Javi Posted April 24, 2022 Posted April 24, 2022 2 minutes ago, apostolakisl said: No, ud mobile does the same thing the http user interface does, it gives an error. You can't do anything with it. Ok thanks. Must be a firmware bug, will look into it soon. 1
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