Bug Report

[apostolakisl]

@Michel Kohanim

Doesn't appear to be a problem with 2477S.  Just 2477D.  

[vbPhil]

9 hours ago, apostolakisl said:

@Michel Kohanim

Doesn't appear to be a problem with 2477S.  Just 2477D.  

I tried to duplicate @apostolakislprogram from his initial forum post and it is working for me as he wants it to. I posted that example. I'm using a 2477D SwitchLinc™ Dimmer INSTEON® Dual-Band Remote Control Dimmer, V.41. In other words, if the light is OFF and you push OFF it goes ON to 25%. If the light is ON at any percentage and you press OFF it goes OFF.

My System version:

Version 3.0.59
Status: Connected
Frontend Version: 3.0.59
ISY Version: 5.4.3

PLM:  2413S Revision 2.4 0318

I hope this helps, unless this troubleshoot has morphed into some other problem.

Edited April 26, 2022 by vbphil
Added PLM type

[apostolakisl]

1 hour ago, vbphil said:

I tried to duplicate @apostolakislprogram from his initial forum post and it is working for me as he wants it to. I posted that example. I'm using a 2477D SwitchLinc™ Dimmer INSTEON® Dual-Band Remote Control Dimmer, V.41. In other words, if the light is OFF and you push OFF it goes ON to 25%. If the light is ON at any percentage and you press OFF it goes OFF.

My System version:

Version 3.0.59
Status: Connected
Frontend Version: 3.0.59
ISY Version: 5.4.3

PLM:  2413S Revision 2.4 0318

I hope this helps, unless this troubleshoot has morphed into some other problem.

The program isn't exactly the issue, it is just what immediately brought the problem to my attention.  The problem is that ISY is not registering a status change with a press of the "on" paddle for that switch, local control in other words.  So the light is still listed as off (or whatever it was) after I click it on, that causes the program to misbehave through no fault of its own.  If the light is turned on by any other method, it does register as being not off.  In other words, dim up, dim down, responding to a scene, and probably fast on but I haven't checked that one.  If the admin console says the light is at 50% and I click "on", it still says 50%.  If it says "off" and I click "on", it still says "off".  If it is 100%, and I click dim up, it now says 100%.  I the light is off, I click "on", it still says "off", but if I do a query, it then says "100%".  Every single 2477D I have tested is behaving the same.  The screen shot of the event viewer showing the "DON" comm and the admin console status showing "off" at the same time tells the story.

[vbPhil]

14 minutes ago, apostolakisl said:

The problem is that ISY is not registering a status change with a press of the "on" paddle for that switch, local control in other words. 

@apostolakislOkay I see. So, the program is working for me and the IoP is correctly showing the status for whatever I do locally at the paddle and the switch is a 2477D. This is what we called in Aerospace manufacturing a CND. Can Not Duplicate. They are always the hardest troubleshoots and nothing gets shipped until it's resolved for the root cause. If there's anything else you'd like me to check you can PM me and I'll take a look.

[apostolakisl]

4 minutes ago, vbphil said:

@apostolakislOkay I see. So, the program is working for me and the IoP is correctly showing the status for whatever I do locally at the paddle and the switch is a 2477D. This is what we called in Aerospace manufacturing a CND. Can Not Duplicate. They are always the hardest troubleshoots and nothing gets shipped until it's resolved for the root cause. If there's anything else you'd like me to check you can PM me and I'll take a look.

I can duplicate it, I just don't know why it would only be my system.  It happens like this every single time.  IoP is receiving the DON signal as seen in the event log, in addition, it responds to the DON programatically.  In other words the following program works:

If 2477D is switched on

Then do something.

It is only the status that does not update.

[larryllix]

Does the event log show the status update? It still looks like an Insteon link is missing. The paddle and status are two different signals. Has the switch been factory reset, or reinstalled from scratch yet?

[apostolakisl]

27 minutes ago, larryllix said:

Does the event log show the status update? It still looks like an Insteon link is missing. The paddle and status are two different signals. Has the switch been factory reset, or reinstalled from scratch yet?

It is every single 2477D, at least of the ones I tested and that is about a dozen.  Plus, there is no mechanism to lose links by just pluggin the plm into a different controller.  The links are all on the plm and devices, none of which have had any changes.  I posted a screenshot of everything that happens when I click the "on" paddle.  You get a DON.  Also, all the other stuff you might do like dimming or clicking off produce status updates, and those aren't different links, they are just different responses to the same link.  

[vbPhil]

8 minutes ago, apostolakisl said:

It is every single 2477D,

I assume when you moved over to the IoP you did a restore from the 994i backup, maybe something went amiss during that operation. As a test, what I would try next is to de-link and delete one of your 2477D switches and then reinstall it creating all the links anew.  

[apostolakisl]

17 minutes ago, vbphil said:

I assume when you moved over to the IoP you did a restore from the 994i backup, maybe something went amiss during that operation. As a test, what I would try next is to de-link and delete one of your 2477D switches and then reinstall it creating all the links anew.  

I suppose, but the links aren't on IoP, they are on the PLM and device.

And yes, I restored a backup.  I was shocked at how the backup restored.  It was basically instant.

[apostolakisl]

I added a brand new 2477D switch to the network and it worked correctly.  So I tried restoring one of the already installed ones and now it works.  I guess I'm going to need to restore all of them?  I don't think this is a link issue but rather how ISY is processing info on the links.

[vbPhil]

7 minutes ago, apostolakisl said:

I don't think this is a link issue but rather how ISY is processing info on the links.

The links between the switch and the PLM are working, i.e. if you took away the ISY those operations would still work? It's just the operations where the ISY has to interpret. Maybe something like the ISY Link table or some other information the ISY is responsible for that came over from the restore.

[apostolakisl]

3 minutes ago, vbphil said:

The links between the switch and the PLM are working, i.e. if you took away the ISY those operations would still work? It's just the operations where the ISY has to interpret. Maybe something like the ISY Link table or some other information the ISY is responsible for that came over from the restore.

I went through and right clicked every device and hit restore.  Like 75 of them.  Gonna take a while.

[larryllix]

1 minute ago, apostolakisl said:

I went through and right clicked every device and hit restore.  Like 75 of them.  Gonna take a while.

Sounds like IoP didn't grab the links properly out of the PLM upon transfer. Links must be stored in ISY/IoP or else restores couldn't work.

Also the transfer software must be new and likely need some bugs ironed out.

[apostolakisl]

Looks like after doing a restore on every device, this problem is solved.  Not sure how or why it got messed up.  Because of the program that started this whole thread is one I use every day, I know that the problem started right after I switched to IoP.

[Michel Kohanim]

@apostolakisl,

This very odd. What was the version of the backup? 

With kind regards,
Michel

[apostolakisl]

5.3.3

@Michel Kohanim