asbril Posted May 8, 2022 Posted May 8, 2022 12 hours ago, bretta said: Same thing happened to me. UD sent a flash chip. Had to ask for, and wait for, instructions on how it should be inserted. Installed and got about 15 more minutes out of the Polisy before it failed again, same way, left light only and no comms. There is no question the hardware is garbage. I suspect heat is a big factor in the failures. I'd bet my polisy's case was above 100F. At over $400, you'd think they could spring for a fan instead of drilling half a dozen holes in the sides of the case, where they achieve nothing. I have been following this forum for a long time and very, very, few people (if any) have had issues with the hardware. In the alpha/beta phase some (me included) needed guidance with the setup, but the reliability of the Polisy, as with the ISY, has been spectacular. There can always be a failing device and it also happens to Apple, but your generalisation that Polisy is garbage probably comes from frustration. UDI gives the best of the best customer support, swallow your frustration and ask UDI to help / guide you and you will delighted with the end result. 1
larryllix Posted May 8, 2022 Posted May 8, 2022 11 hours ago, bretta said: I did, and they did. They sent a label and refunded me in full. The only honorable thing to do considering they fully know they are selling garbage. You may have just pissed off a few thousand happy users of some of the best and most reliable products in the home automation world. UDI works with it's customers and supports them...well. You just got caught in an upgrade that caused your device to need more hardware and UDI supplied it. That doesn't make the product garbage. It makes the product supported and you not a good fit for the development going on. 8
hart2hart Posted May 8, 2022 Posted May 8, 2022 I did, and they did. They sent a label and refunded me in full. The only honorable thing to do considering they fully know they are selling garbage. Michel and UD are by far the best company I have ever encountered. I’m not picking an argument (and will not be responding further)but want to make it clear to other people that may see your post that other (most) UD customers are exceptionally pleased. Your interaction is proof that they will do whatever is required to make customer first priority. I’ve never experienced a HW failure in 13 years with them. ISY99, ISY994, and now POLISY. I bought a spare isy994 couple years ago in case it ever died (electronics do that. They don’t live forever) but it’ll likely never exit the box as I am making plans to move fully to POLISY. In fact, I’ve bought a backup POLISY so I’ll never be stuck without it. It’s the center of my home automation. Large Insteon installs could never have been possible without the ISY. I have a large install and original PLM died. Michel personally called me after seeing my post. What a mess it would have been without ISY to replace all the links. Same thing for replacing a dimmer in many scenes. POLISY and it’s capability to be technology agnostic is great and getting better. This is not purely the technology but the incredible support that’s starts at the top of the company. 9
Athlon Posted May 8, 2022 Posted May 8, 2022 Ditto on Michel's support as well as the community here. As a gadget guy I can attest to the reliability of UD's hardware and support. 4
mango Posted May 8, 2022 Posted May 8, 2022 19 hours ago, bretta said: I did, and they did. They sent a label and refunded me in full. The only honorable thing to do considering they fully know they are selling garbage. May I recommend X10 and a Firecracker controller. 1 2
bretta Posted May 9, 2022 Posted May 9, 2022 On 5/8/2022 at 5:40 AM, ase said: However, just like any electronic device it is sensitive to voltage drops and spikes. Also note that any computer processor is vulnerable to different type of electrical waves. You may want to do some line quality checks. That is one thing I'm pretty sure is not an issue. Our transformer at the street was upgraded 3 years ago to supply the 400A my house is now wired for. The power for my sensitive equipment comes from that transformer into a pair of 8kw inverters that do a great job of cleaning it, where it is then re-routed back to the house, through a whole house surge protector and then off to the outlets in question. My monitors show the voltage is always between 117V and 121V and the cycle is always between 59.9 and 60.1hz.
bretta Posted May 9, 2022 Posted May 9, 2022 On 5/8/2022 at 9:37 AM, larryllix said: You just got caught in an upgrade that caused your device to need more hardware and UDI supplied it. That doesn't make the product garbage. It makes the product supported and you not a good fit for the development going on. No sir. I didn't need more hardware. The hardware I was sold, failed. The additional hardware they sent me was a fix for an obviously well known problem with the product. That hardware gave me 15 more minutes of use, but the unit failed to recover from the very next restart. What good is hardware in an automation system that can't be trusted to reboot?
bretta Posted May 9, 2022 Posted May 9, 2022 On 5/8/2022 at 9:54 AM, hart2hart said: Michel and UD are by far the best company I have ever encountered. I’m not picking an argument (and will not be responding further)but want to make it clear to other people that may see your post that other (most) UD customers are exceptionally pleased. Your interaction is proof that they will do whatever is required to make customer first priority. I’ve never experienced a HW failure in 13 years with them. ISY99, ISY994, and now POLISY. I bought a spare isy994 couple years ago in case it ever died (electronics do that. They don’t live forever) but it’ll likely never exit the box as I am making plans to move fully to POLISY. In fact, I’ve bought a backup POLISY so I’ll never be stuck without it. It’s the center of my home automation. Large Insteon installs could never have been possible without the ISY. I have a large install and original PLM died. Michel personally called me after seeing my post. What a mess it would have been without ISY to replace all the links. Same thing for replacing a dimmer in many scenes. POLISY and it’s capability to be technology agnostic is great and getting better. This is not purely the technology but the incredible support that’s starts at the top of the company. My ISY works well. I too have a large system, unfortunately, given that Insteon/SmartLabs is now gone. I have over 300 insteon units running and the ISY handles them fine, normally. I never stated that UD products are bad, or that Michael is evil. What I stated is that the Polisy is garbage, and in my case, it obviously was. My only issue with support was they sent a flash chip that could be physically inserted in two different orientations, with no instructions on which way was correct. So, I had the choice of risking damage, or waiting for a response to my request for clarification. A simple set of instructions with the chip would have solved that problem. And yes, I'm a hot head. And yes, I expect shit that I buy to work, right out of the box. I had high hopes for the polisy, but cannot, in good faith, go in an untrusted direction.
MrBill Posted May 9, 2022 Posted May 9, 2022 10 minutes ago, bretta said: And yes, I expect shit that I buy to work, right out of the box. Both of my Polisy's worked right out of the box, not sure what happened with yours. Both have been updated since Day 1, the first was in the second batch that were shipped. I don't think Polisy is junk, sorry that you do. 1
asbril Posted May 9, 2022 Posted May 9, 2022 1 hour ago, bretta said: My ISY works well. I too have a large system, unfortunately, given that Insteon/SmartLabs is now gone. I have over 300 insteon units running and the ISY handles them fine, normally. I never stated that UD products are bad, or that Michael is evil. What I stated is that the Polisy is garbage, and in my case, it obviously was. My only issue with support was they sent a flash chip that could be physically inserted in two different orientations, with no instructions on which way was correct. So, I had the choice of risking damage, or waiting for a response to my request for clarification. A simple set of instructions with the chip would have solved that problem. And yes, I'm a hot head. And yes, I expect shit that I buy to work, right out of the box. I had high hopes for the polisy, but cannot, in good faith, go in an untrusted direction. Something to reflect on for you is that you are pretty much alone, or in a very small minority, thinking that Polisy is garbage. My experience with Polisy is excellent. Possibly your issue is not with the hardware but with setup. As mentioned before, the setup of Polisy can be challenging at times, especially for low-techies such as myself. UD is not (yet) as big as Apple and their beta releases may require some complicated steps. But their support is superb and when approached in a friendly way (see where I am going...?) the people on this forum will also guide you as much as they can. 1
kzboray Posted May 9, 2022 Posted May 9, 2022 (edited) Deleted, as @lilyoyo1 pointed out. it offered no value. Edited May 9, 2022 by kzboray
lilyoyo1 Posted May 9, 2022 Posted May 9, 2022 (edited) 6 minutes ago, kzboray said: Deleted, as @lilyoyo1 pointed out. it offered no value. I was just messing around. You said it much more eloquently than i would've. I didn't see anything wrong with it Edited May 9, 2022 by lilyoyo1 1
apostolakisl Posted May 9, 2022 Posted May 9, 2022 Regarding UD hardware, It doesn't fail. It just doesn't. I understand that memory cards on some units fail, but, that is just in the nature of memory cards and UD of course doesn't make those. I would be surprised if the OP actually had a hardware failure. As far as UD software. Official releases are excellent. For those of who like to play with beta and alpha stuff, oh yeah, there are issues. Polisy and PG I would still call a work in progress. More so migrating from other systems into it. I think if you did a virgin install, you probably would not have issues. As far as support. Crazy good support. 2
bretta Posted May 9, 2022 Posted May 9, 2022 37 minutes ago, apostolakisl said: Regarding UD hardware, It doesn't fail. It just doesn't. I understand that memory cards on some units fail, but, that is just in the nature of memory cards and UD of course doesn't make those. I would be surprised if the OP actually had a hardware failure. The unit bricked itself. Hardware or software, doesn't matter. Right out of the box, before anything could be installed, it bricked itself. Flash upgrade supplied by UD allowed it to start one more time. Got a single polygot installed and told it to restart, it bricked itself. Not really concerned if it was hardware or software, but this was not a case of something not running correctly, a glitch in a program, this was a DEAD unit. Imagine having your entire house running on this thing and the power goes out for a few seconds. Same as a restart, right?
MrBill Posted May 9, 2022 Posted May 9, 2022 2 hours ago, kzboray said: Deleted, as @lilyoyo1 pointed out. it offered no value. I agree, I liked the first post... 1
MrBill Posted May 9, 2022 Posted May 9, 2022 15 minutes ago, bretta said: The unit bricked itself. Hardware or software, doesn't matter. Right out of the box, before anything could be installed, it bricked itself. Flash upgrade supplied by UD allowed it to start one more time. Got a single polygot installed and told it to restart, it bricked itself. Not really concerned if it was hardware or software, but this was not a case of something not running correctly, a glitch in a program, this was a DEAD unit. Imagine having your entire house running on this thing and the power goes out for a few seconds. Same as a restart, right? Maybe you just got a bad out of box unit... even with the best manufacturing processes and quality control that can happen. that doesn't mean the entire product is garbage. UDI stood behind the product and gave you a refund. You would have a right to be the worked up if you lost money on the deal... YOU DIDN'T... UDI cheerfully refunded you-- something I've noted over the years is a routine practice at UDI for whatever reason.... they just refund... it's simple. 2
larryllix Posted May 9, 2022 Posted May 9, 2022 2 hours ago, bretta said: The unit bricked itself. Hardware or software, doesn't matter. Right out of the box, before anything could be installed, it bricked itself. Flash upgrade supplied by UD allowed it to start one more time. Got a single polygot installed and told it to restart, it bricked itself. Not really concerned if it was hardware or software, but this was not a case of something not running correctly, a glitch in a program, this was a DEAD unit. Imagine having your entire house running on this thing and the power goes out for a few seconds. Same as a restart, right? Didn't you have a hub that was just bricked? Did your hub work right out of the box or did it take human intervention? What did it do right out of the box? Consume energy? How thick was the manual you got with it?
Recommended Posts