UPGRADE PACKAGES button explanation

[MrBill]

On 7/13/2022 at 11:07 AM, tritip.films said:

Polisy upgraded to latest versions (the "classic"  way - via pkg installer)

Please don't use the "classic" method.  See this notice:

 

Edited July 14, 2022 by MrBill

[xlurkr]

Maybe I missed it, but has anyone documented how to upgrade to the point where the "Upgrade Packages" button shows up, if you don't have it already?

-Tom

[tritip.films]

@MrBillThank you;   I saw the admonition from @Michel Kohanim.

If you review the entire thread you'll see this was about problems installing ISY on Polisy.    You can't press the "Upgrade Packages"  button until ISY on Polisy is running. 

[Geddy]

13 minutes ago, xlurkr said:

Maybe I missed it, but has anyone documented how to upgrade to the point where the "Upgrade Packages" button shows up, if you don't have it already?

I don't think this has been covered anywhere. My suggestion would be to open a ticket with support to make sure any steps needed to be done are done in the correct order and the process. It might be different depending on package versions being run.

Submit a Ticket:       https://www.universal-devices.com/my-tickets
Email:                           support@universal-devices.com

 

 

[MrBill]

3 minutes ago, tritip.films said:

@MrBillThank you;   I saw the admonition from @Michel Kohanim.

If you review the entire thread you'll see this was about problems installing ISY on Polisy.    You can't press the "Upgrade Packages"  button until ISY on Polisy is running. 

The recent problem that occurred was the OS upgrades installed updates before UDI Processes has been modified to use the new functions, thus breaking installations because they were too up to date.  

If a user doesn't yet have IoP installed they should seek the assistance of UD support to get it installed without updating other things that may not yet be useful.  

[tritip.films]

@geddy any suggestions on getting node servers to appear in IOP?   I can install but can't get them to show up in the AC.

This all used to work nicely on ISY994.

 

Tried the following to no avail:

• Deleted all node servers in AC, reinstalled from PG3 store 
• Pressed the front  button/waited for three lights to re-initialize polisy.  
• Restored a Node server-less backup from the old ISY99 and tried to build from there.

 

 

[bpwwer]

PG3 (the current version anyway) will happily install node servers even if it can't communicate with the ISY/IoP.  So when node servers fail to show up in the AC, it almost always means you haven't entered the correct username/password for PG3 to authenticate with the ISY/IoP. 

Go to the ISYS menu in PG3 and select the Edit Current ISY option.  Verify the information there.  It should have the either the IOP's IP address or 127.0.0.1 or localhost, I recommend either actual IP address or 127.0.0.1.  Verify the port, the default for IOP is 8080.  Also verify http is selected and not https.  https is only valid for very special cases.  And, of course, verify the username and password are the same as what you use to log into the AC.

[tritip.films]

@bpwwer Thank you.   Wiping egg off face now.  ? 

10 hours ago, bpwwer said:

PG3 (the current version anyway) will happily install node servers even if it can't communicate with the ISY/IoP.  So when node servers fail to show up in the AC, it almost always means you haven't entered the correct username/password for PG3 to authenticate with the ISY/IoP.

 

[bpwwer]

2 hours ago, tritip.films said:

@bpwwer Thank you.   Wiping egg off face now.  ? 

Don't be embarrassed, like I said, PG3 doesn't tell you that it failed to install it to the ISY/IOP and makes you think everything is fine.   This is one of many areas where it doesn't do a good job of communicating issues.