IoP Crashed

[apostolakisl]

I was integrating UDI mobile/occupancy and this resulted in a full out crash of IoP.  I had previously had my ISY linked to UDI mobile occupancy, but I guess that all got lost when I migrated to IoP.  As I tried to add phones and locations, it said I need to configure.  Upon opening the occupancy configuration tab and then asking it to "configure connection", IoP crashed.  This is the first time I believe I have ever seen ISY crash.  It self-rebooted, but did not sync with the portal upon reboot.  The portal said "offline" even though I could log into the AC over my LAN.  I proceeded then to reboot the entirety of Polisy from the PG2 GUI.  Upon reboot this time, ISY did sync with the portal, but the node servers needed to be individually rebooted on both PG2 and 3 before they would sync with ISY, the nodes were all unpopulated prior.  Rebooting Polisy seems to usually require the individual nodes to be rebooted, perhaps because they boot faster than ISY and then don't sync, I don't know.  At this point I was able to configure occupancy.  Anyway, something wasn't right.

[Geddy]

@apostolakisl Interesting, I’d download a full Polisy log from PG3 and PG2 (since you use both). Then I’d start a support ticket with UDI including the logs. 
 

Are you sure that you are using UDI mobile app? That is a very old app that has not been updated recently. I believe it’s only available on android and has even been removed from the android store so it’s no longer available to download. But I am not sure going from memory of other posts about “UDI Mobile”. It is NOT the same as the current UD Mobile (https://wiki.universal-devices.com/index.php?title=UD_Mobile) being developed by Universal Devices. 

It is a known “issue” that IoP and node servers do not load simultaneously in polyglot. The note servers should try to reestablish connection to IoP over the next few minutes following a reboot. I believe it is said that it could take as long as five minutes for everything to resynchronize. 

[apostolakisl]

1 hour ago, Geddy said:

@apostolakisl Interesting, I’d download a full Polisy log from PG3 and PG2 (since you use both). Then I’d start a support ticket with UDI including the logs. 
 

Are you sure that you are using UDI mobile app? That is a very old app that has not been updated recently. I believe it’s only available on android and has even been removed from the android store so it’s no longer available to download. But I am not sure going from memory of other posts about “UDI Mobile”. It is NOT the same as the current UD Mobile (https://wiki.universal-devices.com/index.php?title=UD_Mobile) being developed by Universal Devices. 

It is a known “issue” that IoP and node servers do not load simultaneously in polyglot. The note servers should try to reestablish connection to IoP over the next few minutes following a reboot. I believe it is said that it could take as long as five minutes for everything to resynchronize. 

UDI mobile is not an app to control ISY.  It is a geofence app that integrates with ISY. It is the only app listed for geo-fencing.  I suppose I could use some other geo-fence app and put in the url for in/out, but I assume since UDI Mobile is still the only one listed, that it is preferred.  Also, the crash occurred during the "configuration", I do not believe that running the configuration tool has any connection to UDI Mobile.  UDI Mobile, while being installed on my phone, had never been opened.  It is a new phone that transferred automatically but I had yet to open it and it had no association yet with my ISY.

Edited August 26, 2022 by apostolakisl

[Geddy]

12 minutes ago, apostolakisl said:

UDI mobile is not an app to control ISY.

Yep, I know what it is from prior posts about it and from the wiki.  My point is that the app isn’t supported anymore, and not available to install, according to other android users posting here in the past. 
 

So, if you’re on Android it might not work. Again, I’ve not heard of it “crashing” an ISY or IoP before so that’s why I suggested downloading logs and starting a support ticket in case it did cause the crash perhaps support can find something in the logs. 
 

There are other posts around about setting up geofence with Android. I’m on the iOS side of the fence so don’t know what to suggest for other options if an old app is not compatible with the new phone.  
 

I was just suggesting that a support ticket is the only way to better trigger a review of the system or track a bug or find if you stumbled into a way that crashes Polyglot. Wasn’t sure if you posted as “info” for others or really needed help with an issue.  So suggested that you go the ticket route in addition to what you posted. Hopefully you’ve got your issue sorted out. 👍

 

[apostolakisl]

3 minutes ago, Geddy said:

Yep, I know what it is from prior posts about it and from the wiki.  My point is that the app isn’t supported anymore, and not available to install, according to other android users posting here in the past. 
 

So, if you’re on Android it might not work. Again, I’ve not heard of it “crashing” an ISY or IoP before so that’s why I suggested downloading logs and starting a support ticket in case it did cause the crash perhaps support can find something in the logs. 
 

There are other posts around about setting up geofence with Android. I’m on the iOS side of the fence so don’t know what to suggest for other options if an old app is not compatible with the new phone.  
 

I was just suggesting that a support ticket is the only way to better trigger a review of the system or track a bug or find if you stumbled into a way that crashes Polyglot. Wasn’t sure if you posted as “info” for others or really needed help with an issue.  So suggested that you go the ticket route in addition to what you posted. Hopefully you’ve got your issue sorted out. 👍

 

Thanks.  Not sure I need support, I was just reporting an issue should UDI care to investigate. 

I didn't even know that UDI mobile was discontinued.  Even though it is no longer listed in the google play store, it still transferred over when I bought my new phone a few weeks ago, so it was just there.  I don't believe that the configuration step in setting up geo fencing has anything to do with UDI mobile.  I forget now, but I believe the configuration step just sets up the node between portal and ISY.  UDI mobile then updates the node whenever you cross in or out of a geofence.  I believe you can use other apps and have them send to a unique url for entry/exit.

But this brings up another point.  If UDI Mobile is no longer to be used, then why is it still there on the portal?

[Michel Kohanim]

@apostolakisl,

Have you recently upgraded your Polisy? If not, Admin Console | Configuration tab | Update Packages. Wait for 4 beeps + 1. Reboot.

With kind regards,
Michel

[Geddy]

7 minutes ago, apostolakisl said:

If UDI Mobile is no longer to be used, then why is it still there on the portal?

Just part of the system that hasn’t been updated. Kind of like why does the Wiki still have the steps if it doesn’t work? Because there are just too many moving parts sometime.

Getting the correct processes for new development is priority for the wiki. Just as I figure it is for portal coding.  
 

[apostolakisl]

1 hour ago, Michel Kohanim said:

@apostolakisl,

Have you recently upgraded your Polisy? If not, Admin Console | Configuration tab | Update Packages. Wait for 4 beeps + 1. Reboot.

With kind regards,
Michel

Already on the latest versions of IoP and PG.  Not sure when I last updated the Polisy OS/libraries, probably a few months.  I will go ahead and do that.  However, Polisy did not crash nor did PG2/3.  IoP was the only thing that crashed.  Though, like I mentioned, it did not reconnect to the portal until I rebooted Polisy.  Maybe I was impatient, but after waiting 5 or 10 minutes I figured it should have connected.