I have a very well-built out system on ISY994i primarily using Insteon devices, extensive network resources and some Zwave devices. I use mobilinc connect for my Alexa spokens, and mobilinc pro as my iOS interface. In the distant past I did use ISY portal and did export my spokens at that time as a .CSV file. In order to migrate to IoP, it's looking like I need to get rid of mobilinc connect and get back on ISY portal. This is going to be a good bit of work to get all these spokens updated and running on ISY portal again. My polisy is also over two years old, it looks like it will need to be updated in some fashion?

Edited September 25, 20223 yr by roblombardo

3 hours ago, roblombardo said:

I have a very well-built out system on ISY994i primarily using Insteon devices, extensive network resources and some Zwave devices. I use mobilinc connect for my Alexa spokens, and mobilinc pro as my iOS interface. In the distant past I did use ISY portal and did export my spokens at that time as a .CSV file. In order to migrate to IoP, it's looking like I need to get rid of mobilinc connect and get back on ISY portal. This is going to be a good bit of work to get all these spokens updated and running on ISY portal again. My polisy is also over two years old, it looks like it will need to be updated in some fashion?

Is there a question that you're asking? 

15 hours ago, roblombardo said:

My polisy is also over two years old, it looks like it will need to be updated in some fashion?

Yes.  Please refer to the wiki: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Polisy_OS_Versions_Below_13

Looks like you need to contact UDI support.

 

I submitted a ticket. I guess the main thing I'm unclear on is do I need to move back to ISY portal to begin this migration and upgrade?

@roblombardo,

I am right there with you. The answer is that IoP does not support Mobilinc Connect.

MrBill, I wanted to still keep Mobilinc with the ISY Portal and I put all the info in from your other post 

(which I also found in the wiki and my Mobilic cannot see my ISY... Any thoughts?Cannot sync, cannot connect. I am at a loss

@Illusion,

I've made the transition back to ISY portal. I feel fortunate that I exported my configuration before I switched to Mobilinc Connect. It is my understanding that if you want to do IoP, you have to use ISY portal. I find the ISY portal method of configuring Alexa spokens slightly less elegant than Mobilinc Connect, but on the plus side, ISY portal is much cheaper and significantly faster to execute.

Edited October 25, 20222 yr by roblombardo

@roblombardo

So Mobilinc is working for you on the ISY Portal? I have all the settings in there but Mobilinc Pro will not sync and just keeps saying disconnected, attempting to reconnect.

@Illusion

Yes, working great. I always used Mobilinc Pro in the distant past when I used ISY portal as well. Are you confident you have your configuration in the app and ISY admin console correct?

@roblombardoClearly not! But I cannot figure what is wrong. What configuration in the ISY admin console? Maybe that is what I am missing.

 

Double checked my email address and password. If I hit sync it will start, but then looses connection before the sync can finish.

@Illusion make sure your ISY Portal is an active subscription. Can you log into my.isy.io and confirm your license for ISY Portal is current?

 

Once you confirm the access license is still current then it should work. Make sure you're using your ISY Portal email and password (same credentials used to log into my.isy.io). 

Also while in the ISY Portal make sure the setting for "My Preferred ISY" points to your active ISY (either ISY944 or IoP)

Just double check the information needed to use ISY Portal with Mobilinc (Pro or HD) can be found in the UDI Wiki - https://wiki.universal-devices.com/index.php?title=ISY_Portal_MobiLinc_Configuration

 

@Geddy

Thank you. Solved. 

 

1 hour ago, Geddy said:

Also while in the ISY Portal make sure the setting for "My Preferred ISY" points to your active ISY (either ISY944 or IoP)

I only have the one ISY online, but clearly it is still necessary to select that.

@Illusion

Did that solve your Mobilinc problem?

Yes. Solved


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