TriLife Posted December 11, 2022 Author Posted December 11, 2022 8 hours ago, Geddy said: This is normal. When you log into PG3 it will also ask you to log in to the ISY Portal. That's how Node Servers are tied to the Polisy in PG3. This is acceptable and should be done as part of the logging in process. Thanks @Geddy, that explains the odd behaviour. 8 hours ago, Geddy said: I think you mean your ISY on Polisy is 5.4.4. Polisy version is only found through SSH (sudo uname -a). You should be at 13+ (current is 13.1 I believe) Correct. My bad 8 hours ago, Geddy said: Seems as though you must have just started running your Polisy. I've been running Polisy nicely for about 2 years, with PG2. It was sitting in the closet from purchase until the house was ready until then. I ran quite well except for one major crash, which required @Michel Kohanim remote intervention (something about mongo db crashing) and vanishing passwords. I have the Z-wave 500 board and am running on 5.3.0 (one of you told me that I would not need to upgrade to 5.3.4 as suggested in the migration document you refer to above , since it only fixes a unit conversion bug). There was chatter about not being able to use the upgrade button with the pre-order units in some of the chats. I must have confused them. Finally, I just checked, in the Admin Console of the ISY, that Upgrade button obviously isn't available. Hence SSH... 8 hours ago, Geddy said: I didn't see a reference to a PDF in those steps. What are you following? This is the pdf, I was following: 8 hours ago, Geddy said: PG2 and PG3 are completely different systems. They never "work together". I understand. I meant to say that once I had PG3 up and running, ISY994 wasn't responding anymore... before going to bed last night and stopping the trouble shooting, I had to disable PG3 via SSH and powrup 994 in order to control my lights again (UD Mobile works, but Google Voice controls are sketchy: individual lights work, programs don't). 9 hours ago, Geddy said: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Migrating_from_994_to_Polisy Started to follow this manual, with the hopes that it will straighten out the problem. However, already in step 3: 3. Backup your 994's Z-Wave dongle (Admin Console | Z-Wave | Utilities | Backup | Full) there is a discrepancy. I only get the choice of (Admin Console| Z-Wave|Backup). Additionally, after the backup it says "Backup successfully completed", but it doesn't tell me where. It is not in Downloads. The File|Backup ISY command does ask me where I want to back it up... Strange. 9 hours ago, Geddy said: You should also review this for how to get PG3 updated to the latest: I'm currently at 3.0.63, Tried to follow the steps in the link, it stays at 3.0.63... 9 hours ago, Geddy said: If you email support@universal-devices.com and make sure you explain that you don't receive replies to tickets and with the ticket system down/unable to log-in you have no way to get the feedback I'm sure they will find a way to get back in touch with you. Good idea. I will resend and add my current findings. Thanks again for all the insight, Geddy. Seems like I'm stuck for now, until UD gets back to me.
TriLife Posted December 11, 2022 Author Posted December 11, 2022 mostly SOLVED! These are the steps I took to fix MOST of the problem: 1- From within PG3, I picked the second option of restoring PG2 into PG3 2- From withing IoP, I restored ISY994i 3- Rebooted PG3 and Admin Console and everything came on line 4- Added ELK, Sonos, WeatherLink and WOL, which all came on line once I exited and reentered Admin Console. I now have the ISY994 running on PG2, with only the programs that include Z-Wave sensors enabled. IoP is running on Polisy. QUESTION: Can I add the ISY994i to PG3 instead, or better to just wait for Zmatter dongle? Remaining issues: 1- I cannot seem to be able to upgrade PG3 to 6.1.16. It's stuck at 6.0.63 2- Google Home turns individual Tasmota MQTT switches on or off without a hitch. If, however I ask it to turn on a room with several switches (like Kitchen or Office), it executes (seemingly slower) and then tells me that it cannot reach Universal Devices... 3- It still refuses to open the Wine Cellar for my wife Heather!!! ( I think that once the the ZMatter dongle firmware is available and installed, I'll disconnect UD from Google Home, reset my Google Home account, reconnect and set it up again and readd my wife to it. This is a simple but tedious job and I don't want to repeat it needlessly. Thanks again for everyone's help. BTW, UD did reach out to me via suppor@... 1
Geddy Posted December 11, 2022 Posted December 11, 2022 5 hours ago, TriLife said: QUESTION: Can I add the ISY994i to PG3 instead, or better to just wait for Zmatter dongle? Yes, you can push PG3 to the standalone ISY994. That ran just fine before IoP started. You just need to change the ISY settings in PG3 to see the ISY994. Instructions: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#ISYs Just use the IP for the ISY994 and I think change the port to 80. Make sure you use the user/pass for admin to the ISY994. It should allow you to have 2 ISY instances running in PG3. Just make sure which one is active when you start adding node servers in PG3 so they'll push information to the proper ISY instance. 5 hours ago, TriLife said: 1- I cannot seem to be able to upgrade PG3 to 6.1.16. It's stuck at 6.0.63 Not sure what versions these are for. I think you mean 3.1.x. Mine is currently 3.1.15. I think 3.1.16 just came out yesterday and I haven't updated yet. If you now have IoP running check for the "Upgrade Packages" button in the admin console. 5 hours ago, TriLife said: Google Home turns individual Tasmota MQTT switches on or off without a hitch. If, however I ask it to turn on a room with several switches (like Kitchen or Office), it executes (seemingly slower) and then tells me that it cannot reach Universal Devices... No clue how this should work. I think you might still not have the portal setup correctly. Log into ISY Portal (my.isy.io) then in the top right click on "My Profile". Should pop up this box: Make sure that your preferred ISY is the one you've linked to Google Home. If you haven't yet migrated the Portal over to the IoP instance then it's probably still trying to communicate with the ISY994. 5 hours ago, TriLife said: BTW, UD did reach out to me via suppor@... Wonderful! And it looks like their tag system is back online (I was able to log in and see prior tickets a little while ago). 1
TriLife Posted December 12, 2022 Author Posted December 12, 2022 (edited) Thanks Geddy, Most helpful insights again. Yes, I'm using Upgrade packages now, trying to get PG3 to upgrade to 3.1.16... Since the house is mostly up and running now, I think it behooves me to wait a few days until the ZMatter dongle Firmware issue is resolved and then I'll migrate Z-Wave and retire the ISY994... Thanks again for your help! Edited December 12, 2022 by TriLife added missing information 1
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