Unable to log into portal.

[garybixler]

For awhile now UD mobile hasn't worked so I decided to reload the app and reboot the phone. The problem is that when I try to log into the portal I just get access denied please check username and password 403. I am using the same user (email) and password that I use to log into the portal from a browser. Any suggestions welcome. Thanks Gary

[Javi]

45 minutes ago, garybixler said:

For awhile now UD mobile hasn't worked so I decided to reload the app and reboot the phone. The problem is that when I try to log into the portal I just get access denied please check username and password 403. I am using the same user (email) and password that I use to log into the portal from a browser. Any suggestions welcome. Thanks Gary

We have had few reports on Android of there being a space after the username or password.  It may be caused by auto fill. The next version of the app will trim whitespace from the username field.

[garybixler]

20 minutes ago, Javi said:

We have had few reports on Android of there being a space after the username or password.  It may be caused by auto fill. The next version of the app will trim whitespace from the username field.

Thanks, you were right. A space was added to  my email address. Thanks for the quick response.