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Error "Failed retieving product update information&quot

mitch236
in ISY994

Featured Replies

Posted

I now see this when I log into my ISY admin.

 

Any clues?

Are you not connected to the internet?

 

I now see this when I log into my ISY admin.

 

Any clues?

  • Author

Yes, I am connected. In fact, I was in a remote location when I got the message. But I am at home now, and did not get the message when I opened the Admin console. BTW, I am using 2.7.12.

Hi mitch236,

 

This happens when the Admin Console tries to contact our website to see if there are any updates available for your ISY and it fails.

 

The causes could be:

1. In corporate settings, there might be a firewall that stops communications with our server

2. No network connection

3. Our server could have been down

 

With kind regards,

Michel

  • Author

Thanks Michel. Most likely it was our firewall. We try to keep our exposure as small as possible.

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