Cannot access via Admin Console plus End of Life Questions

[j.rieff]

One last question. Tow Icons appear on my desktop

 

1. IoX Launcher - this looks like the "old" finder. when I double click on the IP address for my ISY, it brings up a LAN, Cloud, or Dashboard selection. All is OK when I select LAN.

2. Admin Console - an error message pops up that says the JAR and JNLP certificates do not match

[MrBill]

17 hours ago, j.rieff said:

That is my generation of SNL.

mine too.

 

glad you got it working!

[MrBill]

17 hours ago, j.rieff said:

One last question. Tow Icons appear on my desktop

 

1. IoX Launcher - this looks like the "old" finder. when I double click on the IP address for my ISY, it brings up a LAN, Cloud, or Dashboard selection. All is OK when I select LAN.

2. Admin Console - an error message pops up that says the JAR and JNLP certificates do not match

As long as Launcher works just delete the admin.jnlp version.  

IoX Launcher is the new name for ISY Launcher.  Launcher is not "Finder"   Finder is the first thing that runs when the admin console starts, however if there is only one ISY on the network sometimes Finder is never seen.  In any case, Launcher is better than just running a copy of admin.jnlp because admin jnlp has to be manually replaced anytime firmware is upgraded, Launcher was developed to eliminate that need.

[j.rieff]

@MrBillOK - I cleared the Java cache as the download instructions recommend. 

As I mentioned before, I had a IoX Launcher and an Admin Console icons. So, I removed the one associated with the Admin Console (Admin.jnlp). 

Now, the launcher just "stales" out. I double click the "finder" entry associated with my ISY; then click on LAN. The Admin Console never comes up. I can bring up the ISP Portal "console" and access via my phone app.

I even retraced my steps by clearing the cache and apps then doing a "clean" install of the launcher (start.jnlp)

[MrBill]

48 minutes ago, j.rieff said:

@MrBillOK - I cleared the Java cache as the download instructions recommend. 

As I mentioned before, I had a IoX Launcher and an Admin Console icons. So, I removed the one associated with the Admin Console (Admin.jnlp). 

Now, the launcher just "stales" out. I double click the "finder" entry associated with my ISY; then click on LAN. The Admin Console never comes up. I can bring up the ISP Portal "console" and access via my phone app.

I even retraced my steps by clearing the cache and apps then doing a "clean" install of the launcher (start.jnlp)

You should have just deleted admin.jnlp from were you were.

Since you cleared the java cache, you likely need to clear it again, making sure to check the box "installed applications and applets".

At this point also please remove all files named start.jnlp or admin.jnlp that are laying around, so that we aren't picking up old versions of anything.

Then download the launcher again and run it, the first time it runs it should put the IoX launcher icon back on your desktop. 

[MrBill]

Note to add: disable virus/firewall protection

[j.rieff]

Thanks for all of your help. This is not making sense since yesterday the Launcher and the Admin Console both worked. 

I found a couple of instances of start.jnlp from much earlier downloads. So, I clean up all of those. I usally keep a separate folder for each of the firmware downloads and console files. So, I delete all the admin and start files. 

I followed all your instructions. 

1. Disabled the Firewall and Virus Scan

2. Opened the Java Control Panel to delete the follow files - Trae and Log files; Cached Apps, Installed Apps

3. Verified I deleted all the Start and Admin files

4. Downloaded the Start.jnlp file

5. Double clicked the file from #4

6. The "Finder" dialog box appeared with all the information already populated (which I though was strange since clearing the cache, .... should have removed all the data) 

7. Clicked on LAN

8 Hour glass appeared and stayed around for quite a while. Admin Console did not startup 

9. Verified ISY was operating through phone app and ISY Portal

[MrBill]

1 hour ago, j.rieff said:

6. The "Finder" dialog box appeared with all the information already populated (which I though was strange since clearing the cache, .... should have removed all the data) 

It locates the device on your network.

 

1 hour ago, j.rieff said:

7. Clicked on LAN

Should work, it retrieves a copy of the admin console from the ISY.  Try cloud instead which retrieves it from UDI's server.

[j.rieff]

I know, it should work. In fact, it worked yesterday. 

 

Today, it just sits there and stares back at me. I repeated everything one more time. Same result.

 

I though maybe a laptop restart would work. Nope. 

 

Does not make sense. 

[tmorse305]

39 minutes ago, j.rieff said:

Today, it just sits there and stares back at me.

I had this happen once, and this fixed it for me

Here are 2 more troubleshooting ideas from the wiki.  In the case of the first one, the AC usually appears so that's probably not it.

 

[j.rieff]

@MrBillApologies for being a pest. Done of this is making sense. If I wait long enough, I get a couple of errors:

1. Unable to load resource http:// my isy IP address/web/insteon.jar

2. A similar one but pointing to Admin Console

 

In the ISY Portal once I access my ISY there is an entry under Settings that says Install Admin Console (Internet)

[j.rieff]

@MrBill

@tmorse305

Results are still the same. IoX Launcher appears to "launch" OK. The UD Icon appears shortly followed by the Finder Window. Everything in the Finder Window appears to be OK. When I click on the row that contains my ISY (the only row) a dialog box with 3 selections appears (Admin Console (LAN), Admin Console (Cloud), Dashboard) appears. When I click on the row corresponding to LAN, the row is highlighted and everything appears to stop. I can click on the X in the upper right hand corner, but nothing happens. The dialog box does not close. The Add and Save buttons bring up their respective dialog boxes, bu nothing happens from those. 

 

I tried some searches through the Wiki and Forum, but all the suggestions are what we have already performed. 

 

I am wondering if I should "install" the Admin Console through the ISY Portal and attempt to start over - Install the FW and everything else again. It it like the Admin Console app in the ISY is corrupted (my words). 

[tmorse305]

11 hours ago, j.rieff said:

When I click on the row corresponding to LAN,

@MrBillhad suggested you try the cloud connection a while back.  Have you tried that?  If it works, the login credentials are for your Portal account not your ISY.

[MrBill]

@j.rieff I'm unclear if you have reached the point that you installed the firmware on your new card.  I wouldn't expect "lan" to work prior to that.

12 hours ago, j.rieff said:

a dialog box with 3 selections appears (Admin Console (LAN), Admin Console (Cloud), Dashboard) appears.

Also did you try "cloud"?  I explained the difference above.  Cloud does not mean processing in the cloud, it is where the file is downloaded from only. Please use cloud.

12 hours ago, j.rieff said:

I am wondering if I should "install" the Admin Console through the ISY Portal and attempt to start over - Install the FW and everything else again. It it like the Admin Console app in the ISY is corrupted (my words). 

There is an option in the portal to upgrade firmware, i've already covered the reasons not to use that but said try it if you want... you're on your own tho if you do.  I've never used it and constantly read in the forum of people in trouble from using it.  I've asked publicly why the option even exists if it's not to be used and never gotten an answer.

Edited January 20, 2023 by MrBill

[j.rieff]

@MrBill

@tmorse305

Results are still the same. IoX Launcher appears to "launch" OK. The UD Icon appears shortly followed by the Finder Window. Everything in the Finder Window appears to be OK. When I click on the row that contains my ISY (the only row) a dialog box with 3 selections appears (Admin Console (LAN), Admin Console (Cloud), Dashboard) appears. When I click on the row corresponding to LAN, the row is highlighted and everything appears to stop. I can click on the X in the upper right hand corner, but nothing happens. The dialog box does not close. The Add and Save buttons bring up their respective dialog boxes, bu nothing happens from those. 

 

I tried some searches through the Wiki and Forum, but all the suggestions are what we have already performed. 

 

I am wondering if I should "install" the Admin Console through the ISY Portal and attempt to start over - Install the FW and everything else again. It it like the Admin Console app in the ISY is corrupted (my words). 

[MrBill]

4 minutes ago, j.rieff said:

The UD Icon appears shortly followed by the Finder Window

Bingo!  Please follow this instruction: https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored

it sounds like the admin console is either 1) minimized or 2) on another monitor (a case that occurs when people sometimes but not always plug in a second monitor.

FWIW... from another section of this thread... the .state files also are how some settings can survive clearing the java cache.

[j.rieff]

@MrBill

@tmorse305

This device has more blind alleys that one of those mirror mazes at a fair. 

Earlier today, I attempted to access the ISY via the ISY Portal. When I ask for the ISY information, it said the ISY was not online. 

So, then I read your responses. No, I did not attempt to access the Cloud entry on the earlier attempts. So, that was the plan for today. 

I selected IoX Launcher from the Desktop. The finder window was blank so I loaded a Finder saved file I generated the other day right after I was  (I think) was success upgrading the firmware. I then selected Cloud rather than LAN. It took quite awhile, but the Admin Console did come up. The problem - my ISY network was not visible and it also would not load. It just sits there with the Power Off warning at 0%. It appears to be my ISY because the location is correct. That is all I know right now. Not sure if I should use Task Manger to close out the Web Launcher for Admin Console. 

[j.rieff]

@MrBill

@tmorse305

When I look at the network hub, the ISY is connected. 

When I access the ISY IP address in a  browser window, the address bar changes to http://{my ISY IP address}/WEB/INDEX.HTM, UD Icon is displayed in the Windows Tab, and the spinning circle of death is spinning in the tab around the UD Icon.

[MrBill]

what happened when you deleted the .state files?

[j.rieff]

@MrBill

@tmorse305

No change when I first deleted the files. Maybe I should do that again. 

Just looked to delete again. The only state files that were there after yesterday's exercise were Finder and Launcher.

 

No change. The Admin Console does come up, but only with FILE tab visible. When select Restore ISY, I can select the Backup. An error message comes up that says it can not clear the Configuration

[MrBill]

you should have all of these:

• udi_tree.state
• udi_frame.state
• udi_pgm.state
• udi_finder.state
• udi_launcher.state

did you find finder and launcher at c:\Users\[Username]\AppData\Local\Temp or someplace else?

 

[j.rieff]

@MrBill

@tmorse305

 

I was at that directory. The 5 files in your list were there last night. According to the post it was recommended to delete these files. 

 

Looking at that directory right now, Frame and Launcher are the only state files that start with UDI_. There is another one, ud_finder that I did not touch. 

 

There are no other state files in this directory. 

[tmorse305]

I just deleted my state files to see what would happen.  When I restart to AC via the launcher and check the directory, there are no .state files.  They only reappear after I close the AC.  The launcher file only appears if I modify the launcher by for example adding another ISY.

You said in an earlier post that you verified that ISY was running from your phone app.  Is that UD Mobile?  Is it still working via the app?

[j.rieff]

@tmorse305

@MrBill

Interesting since after what appeared to be successful install of the 5.3.4 FW and associated IoX Launcher all the files were there. I guess that aligns with your observation after a successful closure of the Admin Console. 

 

Right now, the app is working. It is not UD Mobile. It is Simple Home Controller. I have been using it for years with lots of success with a couple of different phones. It is fairly basic with respect to features. It has met my expectations for controlling items when I am away from the house. Based on what I have been reading I need to look into UD Mobile. Maybe it will give me more features. 

 

I just double clicked on the IoX Launcher. Nothing. The Icon Splash Screen displays for a few seconds. The Finder dialog window does not appear. 

[tmorse305]

I think it's time to open a support ticket with UD for this problem.  They can remote access your PC and hopefully see a problem that has eluded all of the questions we've been throwing your way.  Please let us know how it goes, it's definitely an interesting problem.