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No programs in IoX after restoring Polisy backup to eISY

JTsao
in eisy

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Posted

Trying to get from Polisy/Zooz/2448A7 to eISY/Zooz/2448A7.

After restoring the Polisy IoX backup to the eISY, when I go to the programs tab it takes a very long time and then comes up with no programs indicated in the left Program pane area and none in the summary tab.  The strange thing is that I get a push message indicating that the ISY was reset - which requires one of the programs to run.  Variables, notifications and everything else are all there but no programs.

I guess I should point out that I am trying this without plugging in my Zooz or 2448A7 dongles, and I unchecked the boxes for Insteon and Z-Wave on the eISY config. page - I'm keeping the dongles in the Polisy until I feel that the eISY is ready to go - I want to have a working system if the eISY is not ready.  The PG3 restore looks OK -the dashboard looks good but I haven't done a deep dive into that yet.

Does anyone have any suggestions of what to do at this point?

  • Author

NEVER MIND - eISY is now a brick - I tried a factory reset (10 presses) then 5 presses to reboot - had to revert to wired ethernet - it gets an IP address, but refuses ssh connections and does not show up in IoX finder

I've tried a couple of factory resets and reboots - what now?

 

28 minutes ago, JTsao said:

what now?

open a ticket?

    • Like 1
    1 hour ago, JTsao said:

    NEVER MIND - eISY is now a brick - I tried a factory reset (10 presses) then 5 presses to reboot - had to revert to wired ethernet - it gets an IP address, but refuses ssh connections and does not show up in IoX finder

    I've tried a couple of factory resets and reboots - what now?

     

    Try resetting networking by pressing the front button 4 times.  We are looking into a few similar reports.

    • Author
    6 hours ago, Javi said:

    Try resetting networking by pressing the front button 4 times.  We are looking into a few similar reports.

    Thanks but that didn't work either - is there a recovery process where I plug my HDMI monitor and USB keyboard/mouse directly into the eISY?

    Otherwise, I may have to send it back to UDI to get fixed...

    Please open a ticket.

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