Bobby g Posted February 7, 2023 Posted February 7, 2023 I followed the wiki to reset the Eisy, but it only seems to reinstall IoX. Customization to FreeBSD made via SSH (e.g. to /etc/rc.conf, pkg installs) are not reverted to default. How can I do a complete reset, including a fresh install of FreeBSD? Factory Reset Click the button 10 times Please wait 5 minutes after factory reset before attempting to reconnect to system. If System is not found by finder after the 5 minute wait period please reboot system by clicking the button 5 times and waiting one minute for system to come online.
Geddy Posted February 7, 2023 Posted February 7, 2023 @Bobby g The best way to get this answer is to open a support ticket with UDI to get required information. https://www.universal-devices.com/my-tickets
larryllix Posted February 7, 2023 Posted February 7, 2023 3 hours ago, Geddy said: @Bobby g The best way to get this answer is to open a support ticket with UDI to get required information. https://www.universal-devices.com/my-tickets ..and UDI likes to see, firsthand, some of the quirks that happen. It helps them improve things.
dugoenver Posted April 11, 2023 Posted April 11, 2023 Hi @Bobby g, did you get answers on how to reset it? I got my eisy 2 weeks ago and was able to see it in IoX but after it apparently updated I can't see it in IoX and can only reach it via SSH. The factory reset does not seem to work for me. BTW I also opened a ticket yesterday and waiting to hear back Thanks
DennisC Posted April 11, 2023 Posted April 11, 2023 20 minutes ago, dugoenver said: Hi @Bobby g, did you get answers on how to reset it? I got my eisy 2 weeks ago and was able to see it in IoX but after it apparently updated I can't see it in IoX and can only reach it via SSH. The factory reset does not seem to work for me. BTW I also opened a ticket yesterday and waiting to hear back Thanks When you say you can not see it in IoX, what are you referring to? Can you access the admin console? Are you using the Launcher? After an update, you may need to reboot a second time and then clear your Java cache, including deleting the 3 check boxes and then download a fresh version of start.jnlp. After that, run start.jnlp and it will create the Launcher icon on your desktop. If eisy isn't showing up in the Launcher, that's a separate issue, so let us know.
dugoenver Posted April 11, 2023 Posted April 11, 2023 1 hour ago, DennisC said: When you say you can not see it in IoX, what are you referring to? Can you access the admin console? Are you using the Launcher? After an update, you may need to reboot a second time and then clear your Java cache, including deleting the 3 check boxes and then download a fresh version of start.jnlp. After that, run start.jnlp and it will create the Launcher icon on your desktop. If eisy isn't showing up in the Launcher, that's a separate issue, so let us know. Hi Dennis, It doesn't show up im the IoX list anymore (it did when I first got it with version 5.4.5), just my ISY994i and also I have tried to add it manually to IoX using both 8080 or 8443 ports see attached image. I can see it in my network and can also access it via SSH. I have tried everything, Power button 10 times, SSH updates, power down, clear Java cache, downloaded start.jnlp multiple times, you name it... and I have read as many forum questions related to this issue as I could find. I opened a ticket yesterday, but any insights would be appreciated. Thanks
DennisC Posted April 11, 2023 Posted April 11, 2023 39 minutes ago, dugoenver said: Hi Dennis, It doesn't show up im the IoX list anymore (it did when I first got it with version 5.4.5), just my ISY994i and also I have tried to add it manually to IoX using both 8080 or 8443 ports see attached image. I can see it in my network and can also access it via SSH. I have tried everything, Power button 10 times, SSH updates, power down, clear Java cache, downloaded start.jnlp multiple times, you name it... and I have read as many forum questions related to this issue as I could find. I opened a ticket yesterday, but any insights would be appreciated. Thanks That's the IoX Launcher, thanks for the clarification. I would suggest pressing the eisy multifunction button once, wait about 10 minutes, then open the Java control panel to delete files (check all 3 boxes). Next download a new start.jnlp from here: ISY Launcher After running the start.jnlp file, a new IoX Launcher should appear on your desktop. I know you stated you have done this, but it helps to make sure something wasn't missed to do it again. If the Launcher still doesn't find your eisy, make sure you disable any VPN and try the following steps from the wiki: Troubleshooting Can't Find eisy First and foremost, all VPN software block discovery of eisy on your network. As such, if you have a VPN software running, please turn it off. If you have a modern router, eisy advertises itself as eisy.local on your network. As such, and in most cases, you should be able to find eisy at https://eisy.local:8443/desc. What you need to do is: In IoX Launcher, click on the Add button Enter https://eisy.local:8443/desc into the dialog Click on the OK button If you are still having a hard time finding your eisy, it's best to check your router's DHCP client list and look for a device that has the same MAC address as the one the label at the bottom of your eisy. eisy's MAC address starts with 00:21:b9. Once you find the IP address for eisy, in this example, 192.168.1.122, then In IoX Launcher, click on the Add button Enter https://192.168.1.122:8443/desc into the dialog. Note 192.168.1.122 is an example. You should use the IP address for your eisy. Click on the OK button Let us know how you make out.
dugoenver Posted April 11, 2023 Posted April 11, 2023 38 minutes ago, DennisC said: That's the IoX Launcher, thanks for the clarification. I would suggest pressing the eisy multifunction button once, wait about 10 minutes, then open the Java control panel to delete files (check all 3 boxes). Next download a new start.jnlp from here: ISY Launcher After running the start.jnlp file, a new IoX Launcher should appear on your desktop. I know you stated you have done this, but it helps to make sure something wasn't missed to do it again. If the Launcher still doesn't find your eisy, make sure you disable any VPN and try the following steps from the wiki: Troubleshooting Can't Find eisy First and foremost, all VPN software block discovery of eisy on your network. As such, if you have a VPN software running, please turn it off. If you have a modern router, eisy advertises itself as eisy.local on your network. As such, and in most cases, you should be able to find eisy at https://eisy.local:8443/desc. What you need to do is: In IoX Launcher, click on the Add button Enter https://eisy.local:8443/desc into the dialog Click on the OK button If you are still having a hard time finding your eisy, it's best to check your router's DHCP client list and look for a device that has the same MAC address as the one the label at the bottom of your eisy. eisy's MAC address starts with 00:21:b9. Once you find the IP address for eisy, in this example, 192.168.1.122, then In IoX Launcher, click on the Add button Enter https://192.168.1.122:8443/desc into the dialog. Note 192.168.1.122 is an example. You should use the IP address for your eisy. Click on the OK button Let us know how you make out. Thanks DennisC for the steps which I have followed to the letter but still not seeing it in the IoX Launcher. I can see my eisy in my network and can also SSH to it, so I give up Hopefully I can get a resolution via my open ticket.
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