Kentinada Posted March 5, 2023 Share Posted March 5, 2023 I have just discovered that all my INSTEON devices defined in my ISY994 show up with red ! next to them and it cannot communicate with them. I don't know when this happened exactly as I was gone for the month of February. My Z-wave devices all still work. I have rebooted my ISY and unplugged/re-plugged in my PLM. All lights appear normal. How do I determine the problem? Link to comment
lilyoyo1 Posted March 5, 2023 Share Posted March 5, 2023 1 minute ago, Kentinada said: I have just discovered that all my INSTEON devices defined in my ISY994 show up with red ! next to them and it cannot communicate with them. I don't know when this happened exactly as I was gone for the month of February. My Z-wave devices all still work. I have rebooted my ISY and unplugged/re-plugged in my PLM. All lights appear normal. How do I determine the problem? As with anything like that do a restore. Sounds like plm shot Link to comment
Kentinada Posted March 5, 2023 Author Share Posted March 5, 2023 2 minutes ago, lilyoyo1 said: As with anything like that do a restore. Sounds like plm shot I tried to restore several different devices. After I click OK to the message about how long it will take, nothing happens. The device stays with red !. No errors pop up. Nothing. Link to comment
DennisC Posted March 5, 2023 Share Posted March 5, 2023 Try checking the PLM links and see how .any there are. I agree, it sounds like your PLM died. Is the green light on at the PLM? Link to comment
Kentinada Posted March 5, 2023 Author Share Posted March 5, 2023 The green light is ON. When I check the PLM status, it says it's connected. There are 175 links shown in the PLM links table. Could it still be dead? Link to comment
DennisC Posted March 5, 2023 Share Posted March 5, 2023 (edited) What is your firmware and UI version? If they are not both the same then you need to correct that. If you are running an ISY994, you should be on v5.3.4 if you have a 500 series ZWave board or v5.0.16 for a 300 board. If not, you need to upgrade packages and download a new Launcher. If you still have an issue: Try removing power from PLM and ISY. Plug in PLM, wait about 30 seconds after green light comes on, and then plug in ISY. Wait about 10 minutes before logging in to admin console. If you still have an issue, clear Java cache, including program's, and download anew copy of start.jnlp, which will install a fresh version of the Launcher on your desktop. Edited March 5, 2023 by DennisC Corrected version # Link to comment
Kentinada Posted March 5, 2023 Author Share Posted March 5, 2023 UI & Firmware at 5.3.4. See attached. I had another backup PLM which I tried connecting. The ISY sees it when I rebooted and said it was connected. The PLM links table was only 10 long compared to the 175 on my original PLM. Does it still sound like a PLM issue? Link to comment
DennisC Posted March 5, 2023 Share Posted March 5, 2023 1 minute ago, Kentinada said: UI & Firmware at 5.3.4. See attached. I had another backup PLM which I tried connecting. The ISY sees it when I rebooted and said it was connected. The PLM links table was only 10 long compared to the 175 on my original PLM. Does it still sound like a PLM issue? Yes, it sounds like your original PLM died. When you change PLM's, you need to restore the PLM. Take a look here: Link to comment
Kentinada Posted March 5, 2023 Author Share Posted March 5, 2023 I did the PLM replace and no change in status. None of the INSTEON devices are reachable. Something else must be going on. I even tried deleting a previously working LampLinc and tried to re-add it. It says something about unknown engine and quits. There is a communication problem and I'm not sure it is the PLM since it behaves the same on 2 different PLMs. But right now, all my INSTEON devices are dead. Link to comment
DennisC Posted March 5, 2023 Share Posted March 5, 2023 6 minutes ago, Kentinada said: I did the PLM replace and no change in status. None of the INSTEON devices are reachable. Something else must be going on. I even tried deleting a previously working LampLinc and tried to re-add it. It says something about unknown engine and quits. There is a communication problem and I'm not sure it is the PLM since it behaves the same on 2 different PLMs. But right now, all my INSTEON devices are dead. Take a look here: https://wiki.universal-devices.com/index.php?title=INSTEON:_Troubleshooting_Communications_Errors Link to comment
Kentinada Posted March 5, 2023 Author Share Posted March 5, 2023 @DennisC thanks but I don't see that any of those tips apply because this was all working before. This is not a new set up. I tried replacing the ethernet cable to from the ISY to the PLM and that didn't help either. My automation days with INSTEON look to be done. Even the new eisy needs a PLM. Link to comment
Kentinada Posted March 5, 2023 Author Share Posted March 5, 2023 I have an old 2GB micro SD memory card in the ISY994. I tried pulling that out and then powering back up but the error light on the ISY just kept flashing and it would not boot up. I put the card back and restarted and it boots up again. The Tx/Rx lights flash frequently but no communication still exists to the INSTEON devices. I'm about out of ideas. Link to comment
DennisC Posted March 5, 2023 Share Posted March 5, 2023 (edited) 13 minutes ago, Kentinada said: @DennisC thanks but I don't see that any of those tips apply because this was all working before. This is not a new set up. It doesn't matter if it was working before or not. If you are sure at least one of the PLM's you have are working, then you need to troubleshoot the current problem. All things that stop working worked before, now its time to troubleshoot the existing problem. Are there any clues in the error log? Being that all Insteon stopped working, I am not totally convinced your problem is not a bad PLM. What does Tools - Diagnostics - PLM Info/Status show? Edited March 5, 2023 by DennisC Added troubleshooting step. Link to comment
Kentinada Posted March 5, 2023 Author Share Posted March 5, 2023 It might be. But the INSTEON store is out of stock of PLMs so I'm stuck for the time being. Link to comment
Kentinada Posted March 5, 2023 Author Share Posted March 5, 2023 I cleared the error log this morning and here is what is in there now. ISY Error Log.v5.3.4__Sun 2023.03.05 09.33.26 AM.txt Link to comment
DennisC Posted March 5, 2023 Share Posted March 5, 2023 15 minutes ago, Kentinada said: It might be. But the INSTEON store is out of stock of PLMs so I'm stuck for the time being. Yes, I am aware of that, but if it was mine, I would won't to be sure before I replaced it. I don't like throwing parts at a problem. What does Tools - Diagnostics - PLM Info/Status show? 7 minutes ago, Kentinada said: I cleared the error log this morning and here is what is in there now. ISY Error Log.v5.3.4__Sun 2023.03.05 09.33.26 AM.txt 1.89 kB · 1 download With the log cleared, it doesn't look like there is anything in there that will help. It would have been helpful to see it before clearing. How about opening event viewer to level 3, and try restoring one or two devices. See what happens as far as communication is in the event viewer. After that, check the error log again. Link to comment
Kentinada Posted March 5, 2023 Author Share Posted March 5, 2023 I turned it on to level 3 and there are a couple of memory failures. See attached. Does that help? ISY-Events-Log.v5.3.4__Sun 2023.03.05 09.54.07 AM.txt Link to comment
Kentinada Posted March 5, 2023 Author Share Posted March 5, 2023 Here is the error log as well. Doesn't mean much to me. ISY Error Log.v5.3.4__Sun 2023.03.05 09.59.52 AM.txt Link to comment
DennisC Posted March 5, 2023 Share Posted March 5, 2023 Error 1 = Request Failed Error Does does Tools - Diagnostics - PLM Info/Status show connected? Unless someone else has a suggestion, it might be best to open a support ticket with UD at: https://www.universal-devices.com/my-tickets/ There are services that can repair PLM's and there is a post describing capacitors to replace to do it yourself. However, it would be nice to have confirmation of a failed PLM before going down that road. Did you try moving the PLM to an unfiltered outlet on a different circuit? Take note of which Insteon devices are not connected and see if anything changes. Other then troubleshooting potential communication issues, I am out of ideas. Link to comment
Kentinada Posted March 5, 2023 Author Share Posted March 5, 2023 The PLM does show connected. Both of them have shown that. I will open a ticket and see if they can help. Link to comment
kclenden Posted March 6, 2023 Share Posted March 6, 2023 (edited) 11 hours ago, Kentinada said: I turned it on to level 3 and there are a couple of memory failures. See attached. Does that help? The Event Viewer Log shows that your ISY994 is communicating with the PLM just fine. Those are the [INST-TX-I1] and [INST-ACK] lines. What it doesn't show is any response from any Insteon devices. So either A) the PLM isn't actually sending anything out over the power line for the devices to hear, B ) it is sending stuff out but it's not making it to any of the devices, C) it is sending stuff out and it is making it to the devices, but their responses are not making it back. If you've actually tried this with both PLMs, then my guess would be that somehow the circuit the PLM is on has so much interference or a signal sucker that none of the commands from the PLM are getting through to other circuits. Have you tried plugging the PLM into a power strip and plugging an Insteon device into the same power strip to see if the ISY can communicate with it? Edited March 6, 2023 by kclenden Link to comment
Kentinada Posted March 6, 2023 Author Share Posted March 6, 2023 OK, so a couple of things. My 2nd PLM was an older one that I had repaired by a friend after it died and I got a new one. I never tested it so I'm not certain it was actually ever working. I tried putting it and a known good INSTEON lamplinc into the same power strip and it could not communicate to it. So I put the original PLM (i.e. my newest one) back into the power strip, did a restore PLM and rebooted the ISY. Still no communication. I'm attaching the error log and event log from this last operation. But I think I'm going to try sending this PLM into INSTEON for their repair service and see if that fixes it. I'd buy a new PLM but they don't have any. ISY Error Log.v5.3.4__Mon 2023.03.06 09.17.10 AM.txt ISY-Events-Log.v5.3.4__Mon 2023.03.06 09.16.17 AM.txt Link to comment
mango Posted March 6, 2023 Share Posted March 6, 2023 (edited) having a known working PLM to test would be the way I would go, but I'm no expert YMMV. It's *usually* always the PLM that croaks before anything else. Edited March 6, 2023 by mango Link to comment
kclenden Posted March 7, 2023 Share Posted March 7, 2023 10 hours ago, Kentinada said: So I put the original PLM (i.e. my newest one) back into the power strip, did a restore PLM and rebooted the ISY. Still no communication. I'm attaching the error log and event log from this last operation. There is very little in the Event Viewer log that you attached. It appears that a Status Request was attempted three times, nine seconds apart. In each case, while the ISY is able to talk to the PLM, there is no response from the device being queried. This is consistent with the other Event Viewer log that you posted and probably means that the PLM is not actually sending anything out on the power line for the device to see and respond to. Since the PLM also doesn't seem to see any status updates being sent out by devices when you activate them locally, it does seem likely the the part of the PLM responsible for putting messages on, and receiving them off, the power line is not functioning. Link to comment
Kentinada Posted March 7, 2023 Author Share Posted March 7, 2023 I sent my PLM into INSTEON for repairs. We'll try that first. Thanks for all the help. Link to comment
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