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Insteon devices not working

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Posted

I've migrated to EISY from 994i and none of my Insteon device are working. They all show up in the portal as "RED". If you try to turn on a light etc. nothing happens.

If I go back to the 994i it works fine. Did I miss a step in the migration process?

Solved by tlightne

Go to solution
48 minutes ago, lalang said:

I've migrated to EISY from 994i and none of my Insteon device are working. They all show up in the portal as "RED". If you try to turn on a light etc. nothing happens.

If I go back to the 994i it works fine. Did I miss a step in the migration process?

That will be hard for us to tell you without you listing the steps you used.

Did you follow the directions here:

https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration

 

  • Author
40 minutes ago, DennisC said:

That will be hard for us to tell you without you listing the steps you used.

Did you follow the directions here:

https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration

 

I think I understand what the problem was, but I haven’t been able to fix it.  I had the PLM still plugged into the 994i and the EISY plugged in to network. I now have the Wi-Fi setup on the EISY and the PLM plugged into the EISY Ethernet port. I can get into the portal from a desktop and the UD Mobile App, but the results are the same. 

2 minutes ago, lalang said:

PLM plugged into the EISY Ethernet port.

This is your current issue. The PLM must plug into a USB port. The PLM is not a network device. It might have the Network type cable connected to it, but it is a serial setup. (and @tlightne answered while I was typing)

You need this kit from UDI:  https://www.universal-devices.com/product/serial-plm-kit/

 

2 minutes ago, lalang said:

I think I understand what the problem was, but I haven’t been able to fix it.  I had the PLM still plugged into the 994i and the EISY plugged in to network. I now have the Wi-Fi setup on the EISY and the PLM plugged into the EISY Ethernet port. I can get into the portal from a desktop and the UD Mobile App, but the results are the same. 

eisy only works with a USB PLM, or a serial PLM with a USB conversion wire. In either case, you can not plug the PLM in to an ethernet port on eisy. If you need a conversion cable, UD has them in the store.

Also, running eisy on wifi has been known to cause some difficulties with certain things.

  • Author

Got it. I just ordered a serial to USB cable. Thanks for your help. I have a serial PLM that I wasn’t using.

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